Lone Star Toyota of Lewisville

Customer Dissatisfaction I purchased my 2009 Toyota Prius at this dealership, which was Toyota of Lewisville at that time. I bought the car brand new, and it came with lifeti I purchased my 2009 Toyota Prius at this dealership, which was Toyota of Lewisville at that time. I bought the car brand new, and it came with lifetime free oil changes. When I brought the car in for its regular oil change service recently, I was informed I needed to bring in proof of sales that I had indeed bought the car at this dealership with that oil change free stated in the sales agreement. I had never been required to do so. They said people had defrauded them by claiming this free oil change service. First, it should be on their records that I purchased the car there. Secondly, their is a logo on my bumper that says "Toyota of Lewisville". It was a hassle that I did not anticipate. While I really like my Prius and plan to get another with my next new car purchase, I WILL NEVER EVER USE THIS DEALERSHIP FOR ANYTHING AGAIN. Several months ago, this dealership cleaned house with all its Service Techs, and the two Techs which I had always dealt with, were no longer there. One so-called service tech came out and said he had been there for about three years, but was new in Service department and all he knew how to write up was for oil changes. While I recommend Toyota and especially the Prius models, I STRONGLY recommend NEVER going to this dealership for sales or service. More

Treated our daughter very poorly as a first time customer Today our 23 yr. old daughter took her car to toyota for her first time because her driver's seat was not working. They gave her a rental car and she Today our 23 yr. old daughter took her car to toyota for her first time because her driver's seat was not working. They gave her a rental car and she came straight home and her father and I witnessed that it sat in the garage the entire day until they called and said her car was ready. They tried to charge her $100 and accused her of having pets in her car and said there was pet hair all over the car. She tried to explain that she did not have pets in the car and did no such thing. She told them she may have had cat hair on her clothes but that would have been limited to the driver's seat. They did not charge the $100 but told her she could not rent cars from them. We called to complain to the service mgr. Matt, and he was not going to change his mind and didn't care that she could have been telling the truth. We will NEVER use this dealership again. They took advantage of a young girl on her own and called her a liar!! We will be contacting all social media and corporate office until this is resolved. More

Vehicle Service and Maintenance I cannot help but express my gratitude to the service department at Lone Star Toyota in Lewisville for the exceptional and professional job that I rec I cannot help but express my gratitude to the service department at Lone Star Toyota in Lewisville for the exceptional and professional job that I receive from them whenever I service my Highlander. I've been fortunate to have Mr. Robert Mcmillan attend to me every time my vehicle needs service or maintenance. Mr. Mcmillan exhibits absolute knowledge and professionalism in servicing my Highlander. The bottom line to me is the satisfactory feelings I get after servicing my vehicle. Thank you so much, Mr. Mcmillan and the service department. Keep up the good JOB. More

False advertising New management with same crooked ways. On line lists different prices than the dealership is willing to sell for. I’m looking for up front sales depar New management with same crooked ways. On line lists different prices than the dealership is willing to sell for. I’m looking for up front sales department that do not try to cheat and misrepresented More

Don't trust anything they say These guys give car salesman a bad name, which is really hard to do. Don't trust anything they say. I was told my car was certified and covered under These guys give car salesman a bad name, which is really hard to do. Don't trust anything they say. I was told my car was certified and covered under Toyota warranty. After the purchase I found out it wasn't. This is extremely disappointing but I'm most disappointed that I trusted what they said. More

These people are cheater Charge 2 hours labor but the work is done in less than a hour. Not fully fixed, went back, would like to charge me again Charge 2 hours labor but the work is done in less than a hour. Not fully fixed, went back, would like to charge me again More

Service Department rip-off We had our 2015 Sienna serviced a week ago. Brought the van back in for a recall repair. All of sudden, they're recommending brake pads and brake flui We had our 2015 Sienna serviced a week ago. Brought the van back in for a recall repair. All of sudden, they're recommending brake pads and brake fluid replacement. Why didn't they tell us that last week when the van was being serviced? Took the van to Firestone shop, Firestone said no replacement needed. Lone Star Toyota Service Department will rip off its customers. More

Over Book I had a 9:00 AM appointment for a scheduled oil change on 8/27/2018. When I arrived at Lone Star Toyota of Lewisville there was a long line of cars o I had a 9:00 AM appointment for a scheduled oil change on 8/27/2018. When I arrived at Lone Star Toyota of Lewisville there was a long line of cars outside the oil change building. I went in to talk to a service adviser and he told me there would be a 2 to 2.5 hour wait. I said I had a 9:00 AM appointment and he said sorry and I said what is the purpose of making an appointment. He said that most of the people in line did not have an appointment. I said I should be put in front of them and he said that he could not do that. I told hem that I will go down the street to the Valvoline shop and get it done in 15 minutes. He told he GOOD!!! I was going to buy a new car there, but not after what happened... I will NEVER go there again!!!!! More

Refuses to honor lifetime oil change contract Do not buy anything from this dealership. I purchased a lifetime oil change contract from this dealership when I bought my FJ. The last time I went in Do not buy anything from this dealership. I purchased a lifetime oil change contract from this dealership when I bought my FJ. The last time I went in to get my oil change they refused to honor the contract and said that was with the old owner and there is new management now. I've communicated to numerous individuals including Matt Davis - never returned my call, Buck Barton - said I needed to produce a key fob that I don't ever recall having or the contract that supposedly they don't have despite having changed the oil in my vehicle for the last 10 years, Jim Press - talked to his secretary with no result and many others. If you want to do business with a dishonest car dealership, I strongly recommend Lone Star Toyota of Lewisville otherwise steer clear More

Taking advantage of I Called to see how much service was for 60k service. I was given a price which was around $500.00. I ask what does that entail and they told me. I sa I Called to see how much service was for 60k service. I was given a price which was around $500.00. I ask what does that entail and they told me. I said I don't need alignment cause I just had it done and my oil change is free and they minus those cost and it came up to $350. So I schedule my appointment and brought my car in and when I get there the service man quotes me a price without looking at my car of $886.00. I said what the heck that's not the price I got over the phone. I ask what does that entail he said transmission fluid change, fuel injection service, brake fluid , air filter, carbon filter. I told him I was quoted a difference price he said this is what 60k service is. I Called my fiancé and he told me to get my keys and leave so I did. I felt I was being taking advantage of because I'm a woman. The day I called other place to see about getting my car service and the most every place said was $220.00 I even called another Toyota and they gave me a quote of $220. 00. I ask what it entail and they did not mention the transmission fluid change , she said it was not due yet. Well after calling I took my car to another place and they said all I needed was a oil change and everything else looks good. Even thou I get a free oil change with Toyota lone star I will rather pay then bring my car back there. Just terrible. More