Lone Star Toyota of Lewisville

Shady Operations The sales man Bruce tells all kinds of lies to sell the car. Finally I negotiated the price and stated the paperwork and found they have secretly add The sales man Bruce tells all kinds of lies to sell the car. Finally I negotiated the price and stated the paperwork and found they have secretly added maintenance contact worth $3500. Never explained me what the maintenance. When I questioned the finance manger started mumbling about requirement of bank. Walked out of the dealership immediately. Be very careful before signing anything here.. very shady operations! More

The worst experience i have ever had Think twice before you buy from this dealership.Huge appointment, after two months fighting with them almost every day, and they did not fix the mista Think twice before you buy from this dealership.Huge appointment, after two months fighting with them almost every day, and they did not fix the mistakes they made. If you still decide to buy the car from them, make sure anything they told you they should put in the writing. Do not trust any manager, for last two months four managers were no longer there. More

Damage done while doing recall We took our car in for a recall to repair sliding door and when we got the car back it had several electrical issues that did not exist before we took We took our car in for a recall to repair sliding door and when we got the car back it had several electrical issues that did not exist before we took the car in. When we addressed this with the dealership they agreed to look at car. After trying to fix the issues they discovered they couldn't and then refused to take any responsibility. They said it was simply "bad luck" that the issues occurred while they had it in their possession. We have been dealing with them and corporate for 6 weeks and have gotten nowhere. It seems obvious to us that they somehow shorted the electrical but they refuse to admit any fault or agree to fix it. Our car was barely out of warranty and just 5 years old. I will never take my car there again. More

No Real Warranty on New Toyotas Took my 2017 in for warranty issues . . . they did absolutely nothing to resolve them. News flash to everyone considering buying a new Toyota with a Took my 2017 in for warranty issues . . . they did absolutely nothing to resolve them. News flash to everyone considering buying a new Toyota with a navigation system or the rearview mirrow with garage door opener built in that also doesn't work correctly - they do nothing. Toyota is aware of problems with navigation system not working to get you from point A to point B correctly they say. Well no one told me that before I bought the car and paid for it! Asked for an updated navigational map chip - got nothing. Instead of checking the opener for the garage door they simply reset it so now it works 0% of the time instead of 50%. Brilliant right? Liars and tbieves. Go buy another brand. This is ridiculous - my fifth and last Toyota. I don't like liars and cheats and don't think you will either. More

Great Manager, Great Sales Rep The sales rep Jose F. and his manager Sam H. are great guys to work with. They were very helpful in helping me choose my pre owned vehicle and provide The sales rep Jose F. and his manager Sam H. are great guys to work with. They were very helpful in helping me choose my pre owned vehicle and provided VIP service. I've purchased 2 cars from these guys this year and each time the service they provided was second to none. For example, I had a real busy schedule and these guys made arrangements to deliver the vehicle of my choice to my office. If you are looking to purchase a vehicle ask for these two gentlemen. They will definitely treat you right! More

Great Sales Team I purchased a 4Runner from Paco Garcia and Jose Fuentes. They were incredibly professional, great at communicating, and straightforward in all respect I purchased a 4Runner from Paco Garcia and Jose Fuentes. They were incredibly professional, great at communicating, and straightforward in all respects. I cross shopped other dealers but in the end felt safest trusting Lonestar. They were willing to negotiate with me and offered an extremely fair deal. They even went out of their way to order exactly what I wanted. Management was very quick and efficient. More

Buy our car but no Test Drive Weird response got from them, went in to get a used Camry. They said it just came so they still need to do detailing also one tire was flat. When we a Weird response got from them, went in to get a used Camry. They said it just came so they still need to do detailing also one tire was flat. When we agreed on numbers they said they have more people looking to buy this car. Then they were trying to push me to buy this car right away without test drive. Wasted 3 hours of my life!! never going back. More

Liars and Cheats I caught multiple sales people in lies during the 4 hour sales process. Extremely unprofessional and immature from the sales people, to the used car I caught multiple sales people in lies during the 4 hour sales process. Extremely unprofessional and immature from the sales people, to the used car sales manager, to service advisors. Found out more lies after the fact. There's not an honest person at this dealership. Treated poorly during and after the sale. Would never step foot at this dealership again. More

Liars. Con artist. Worst dealership ever! Worst car buying experience I have ever had. If I could leave zero stars I would. I was lied to multiple times. I never received calls back from used Worst car buying experience I have ever had. If I could leave zero stars I would. I was lied to multiple times. I never received calls back from used sales managers after repeated attempts to contact them. My salesman lied to me multiple times throughout the two week ordeal. The sales managers lied to me. One sales manager said he had both set of keys stapled together in his hands. When I came to pick up the truck there was only one set of keys. Then the salesman and another sales manager said there was never two set of keys. The only person that I could get to help me was a manager from another department. It took over two weeks to get my vehicle after date of purchase. Once I signed the paperwork this dealership basically ignored me. I called multiple times and the salesman informed me that the managers were simply to busy to help me. The salesman tried to talk me out of getting the dents repaired which the dealership agreed to repair in the contract. He stated "The Texas sun will pop those right out". I was told twice that the paintless dent repaired company had taken my truck off the lot to repair at their warehouse. My truck never left the dealership. The dealership did give me a vehicle to drive while my truck was supposedly being repaired but the dealership requested me to drive the loaned vehicle back in to trade out vehicles several times. That was a huge inconvenience since I live about an hour away. The last vehicle I was loaned drove poorly and smelled of cigarettes. I was at the dealership one morning to pick up my second set of keys that I was told were to be mailed to me and never were. No one wanted help me. They stated a manager had to make that decision to make me a key. I was told that a manager already made the decision to get me another set of keys. I asked them to call a manager. They said there was no way to call a manager. I asked them who would they call if there was an emergency like a fire and they stated they would "Let it Burn". I EVEN EMAILED THE GENERAL MANAGER AND NEVER RECEIVED A RESPONSE. I had plans for the service department to tint windows, install after market exhaust, and a leveling kit. They will not be receiving my business. This is just a tad of what I experienced. TAKE YOUR BUSINESS AND MONEY ELSEWHERE!!!! As you can tell the overall coustomer service was unacceptable. I was told that Lone Star Toyota was the corporate store. If that is true then the employees don't care what corporate has to say. You would think with Toyota opening up huge offices in Frisco this dealership would want good reviews. This dealership simply does not care. I WILL CONTINUE TO GIVE POOR REVIEWS ABOUT THIS DEALERSHIP EVERYWHERE POSSIBLE! More

Liars and thieves I bought what I was told was a "certified used car" only to discover it wasn't when I went to have a leak in the trunk repaired as warranty work. I wa I bought what I was told was a "certified used car" only to discover it wasn't when I went to have a leak in the trunk repaired as warranty work. I was informed by the dealership that was going to do the repair (not Lonestar) that the vehicle had been in an accident and poor repairs had resulted in the leak so it would not be covered under the warranty. I spent over a week trying to get someone at Lonestar to help me with no call backs. When I finally reached "Sam" he basically told me I was stuck with a leaking car. The salesmen tell you whatever they need to say to get you to buy a car and then you are on your own. Buyer beware! More