Lone Star Toyota of Lewisville

Liars. Con artist. Worst dealership ever! Worst car buying experience I have ever had. If I could leave zero stars I would. I was lied to multiple times. I never received calls back from used Worst car buying experience I have ever had. If I could leave zero stars I would. I was lied to multiple times. I never received calls back from used sales managers after repeated attempts to contact them. My salesman lied to me multiple times throughout the two week ordeal. The sales managers lied to me. One sales manager said he had both set of keys stapled together in his hands. When I came to pick up the truck there was only one set of keys. Then the salesman and another sales manager said there was never two set of keys. The only person that I could get to help me was a manager from another department. It took over two weeks to get my vehicle after date of purchase. Once I signed the paperwork this dealership basically ignored me. I called multiple times and the salesman informed me that the managers were simply to busy to help me. The salesman tried to talk me out of getting the dents repaired which the dealership agreed to repair in the contract. He stated "The Texas sun will pop those right out". I was told twice that the paintless dent repaired company had taken my truck off the lot to repair at their warehouse. My truck never left the dealership. The dealership did give me a vehicle to drive while my truck was supposedly being repaired but the dealership requested me to drive the loaned vehicle back in to trade out vehicles several times. That was a huge inconvenience since I live about an hour away. The last vehicle I was loaned drove poorly and smelled of cigarettes. I was at the dealership one morning to pick up my second set of keys that I was told were to be mailed to me and never were. No one wanted help me. They stated a manager had to make that decision to make me a key. I was told that a manager already made the decision to get me another set of keys. I asked them to call a manager. They said there was no way to call a manager. I asked them who would they call if there was an emergency like a fire and they stated they would "Let it Burn". I EVEN EMAILED THE GENERAL MANAGER AND NEVER RECEIVED A RESPONSE. I had plans for the service department to tint windows, install after market exhaust, and a leveling kit. They will not be receiving my business. This is just a tad of what I experienced. TAKE YOUR BUSINESS AND MONEY ELSEWHERE!!!! As you can tell the overall coustomer service was unacceptable. I was told that Lone Star Toyota was the corporate store. If that is true then the employees don't care what corporate has to say. You would think with Toyota opening up huge offices in Frisco this dealership would want good reviews. This dealership simply does not care. I WILL CONTINUE TO GIVE POOR REVIEWS ABOUT THIS DEALERSHIP EVERYWHERE POSSIBLE! More

Liars and thieves I bought what I was told was a "certified used car" only to discover it wasn't when I went to have a leak in the trunk repaired as warranty work. I wa I bought what I was told was a "certified used car" only to discover it wasn't when I went to have a leak in the trunk repaired as warranty work. I was informed by the dealership that was going to do the repair (not Lonestar) that the vehicle had been in an accident and poor repairs had resulted in the leak so it would not be covered under the warranty. I spent over a week trying to get someone at Lonestar to help me with no call backs. When I finally reached "Sam" he basically told me I was stuck with a leaking car. The salesmen tell you whatever they need to say to get you to buy a car and then you are on your own. Buyer beware! More

worst dealership in 70 years! we have bought 2 new Toyota's from another dealership every 3 years for the last 12 years but never have we been so badly treated and miss informed .w we have bought 2 new Toyota's from another dealership every 3 years for the last 12 years but never have we been so badly treated and miss informed .we bought a new 2017 and went back in 1 month and bought a used 2012. was offered a 4 year warranty (but they didnt tell me it cost $3800 until we signed the papers).drove it 6 days and AC went out.had to fight with them to get it covered. and get this a tail light bulb was out they said it would cost $125 and take an hour to change it because they had to take part of the sidewall off the body.thank goodness im not so old and stupid that i cant take my thumb and remove the 4"x 6" "HUGE SIDEWALL" trap door there to change the bulb that cost me $5 for 2 at Walmart and took me 2 minute to change. i feel bad for poor people that get took advantage of by these crooks.will NEVER buy another from Lone Star Toyota !!!! More

W/ Deposit placed, vehicle given away I do not ever review really anything. But this was rather ridiculous. I put a $1,000 dollar deposit in on a used 2011 Audi Q5 that had been on th I do not ever review really anything. But this was rather ridiculous. I put a $1,000 dollar deposit in on a used 2011 Audi Q5 that had been on the market for only 2 days, hadn't even been detailed yet. Within an hour, the associate named Marwan sold off the vehicle already on hold for me to pick up that same day to another person. His reasoning was BS and was quite rude with me. In terms of integrity, I would not trust this dealership at all. Any associate that is willing to break a commitment to a client isn't worth trusting your money with. I will not be looking at vehicles at this location again. More

Great Customer Service We have been visiting Lone Star Toyota in Lewisville, Texas for the last few years to have our cars serviced. Stefan Walton always goes above and beyo We have been visiting Lone Star Toyota in Lewisville, Texas for the last few years to have our cars serviced. Stefan Walton always goes above and beyond to take care of our 2008 Toyota Camry. He never backs off in giving you the best service you deserve. It is not about getting the car fixed only, but he goes extra miles to make you feel happy, and takes care of you as if you are a family member of Lone Star Toyota. Way to go Mr. Walton for your great service. More

Worse, Unreliable, Cunning....... Toyota Dealership I regret having made a purchase at this dealership. They only think about themselves and their pocket(money) versus the welfare of you the customer. I regret having made a purchase at this dealership. They only think about themselves and their pocket(money) versus the welfare of you the customer. I have experienced both sales and service with this dealership and there is no doubt in my mind that they all are very CUNNING folks. Sold me a brand camry less than 5months into the purchase I began to have problems with vibration/pulsation when braking and irregular swerving of the car. I have had alignment and balancing done more than five times on the same car at same dealership. In a bid to void the warranty on the car they came up with the story of "my car had a NON TOYOTA part on the wheels" and all what not. insinuating I have taking the car to a non Toyota dealer. I went in there for a tire change one time and they had my car for over 5hrs just to buy and replace a new tire that we had been talking about all morning before finally getting the car to them about 12noon. I have dealt with all category of people at this dealership from "Directors" "General Managers" "Sales and Service folks and I can only boast of one sales and leasing professional that I dealt with the last time I was there who seemed different. The Worst of these titled grown ups is the General Sales Manager in person of Kyler Oaks. Arrogant, very disrespectful.......to mention but a few. FELLOW CUSTOMERS, YOU DON'T HAVE TO AGREE WITH ME HERE BUT I AM WRITING THIS REVIEW FROM A REAL LIFE EXPERIENCE SO LEARN FROM IT. More

Bad warranty lservice Brought my 2016 4 runner limited for 15000 miles service. My string wheel was violently shacking. They told me it is my break routers and it is due t Brought my 2016 4 runner limited for 15000 miles service. My string wheel was violently shacking. They told me it is my break routers and it is due to my agresive driving. Last oil chang when I asked them about gentle vibrations while breaking they told me it was fixed. I dricertainly toyota and lexus cars only since 82. Never had a problem or be accused of aggressive driving. They told me that I have to call Toyota if I have a problem. Shame on you toyota of lewisville More

Bait and Switch Worst car dealer experience of my life! Set up a time to meet with a salesman named David to see a 2016 Camry XLE . Had been communicating about this Worst car dealer experience of my life! Set up a time to meet with a salesman named David to see a 2016 Camry XLE . Had been communicating about this car for a few days. Was texted while I was in route by David because I was a bit late because of rain. Got there 20 minutes late and had to wait while all sales personnel had a store wide management meeting. Finally set down with David to set up test drive for the vehicle I was interested in. He kept leaving us for various reasons that were not really clear. Finally after 40 minutes or so David sat down with us with a set of keys to a car I had not shown any interest in. I asked him where was the auto I had requested to test drive and told him I wanted to see first. His hesitant answer was that it had been sold. I asked him why he didn't inform me of this sooner and that he knew that I was very interested in that car. The car he was trying to push me to drive cost $6000 more than the car he failed to inform me was sold. I called him a liar and got up and walked out with my wife and son in law. Never, ever been treated with such disrespect. This was a horrible experience, saved only by much better treatment at 2 other dealerships. More

Service is a joke Take somewhere else or drop off for service. 6 + hours of waiting!!! All I came in for was a simple tire change!!! Offered a loaner 4 hours into it. S Take somewhere else or drop off for service. 6 + hours of waiting!!! All I came in for was a simple tire change!!! Offered a loaner 4 hours into it. Something's wrong! More

Great experience This is my second car bought from Lone Star and wont br my last. Great experience , Thank you Collin. First car was a Prius and always serviced at Lo This is my second car bought from Lone Star and wont br my last. Great experience , Thank you Collin. First car was a Prius and always serviced at Lone Star. Always a satisfying experiancs . More