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Lone Star Toyota of Lewisville
Lewisville, TX
706 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 706 reviews
August 19, 2014
PRIUS 4 We love the car. No pressure. I am a repeat customer. If you need a car these guys can sell you one. I have never had buyers remorse when dealing wit We love the car. No pressure. I am a repeat customer. If you need a car these guys can sell you one. I have never had buyers remorse when dealing with Toyota of Lewisville. More
by lawofeffect
Employees Worked With
Daniel Gonzalez, Angel Calix
Helpful August 18, 2014
Excellent used car experience Flew in to buy a used truck, was treated very professionally throughout the entire process starting with information via email. Main point is the inf Flew in to buy a used truck, was treated very professionally throughout the entire process starting with information via email. Main point is the information was accurate and therefore I would say trustworthy. Treated me with friendliness and respect, both sales and finance. I wish I lived closed, they would be my dealer of choice forever. Thank you very much Harry (sales - exceeded every expectation, by a lot) and Jen (finance - friendly, cordial and quick)!!!! More
by James Uhlik
Employees Worked With
Harry Cross, Jen in finance
August 12, 2014
Excellent experience Harry started my deal with email correspondence, and Jack finished the transaction with uncommon courtesy, respect and speed. I was dreading a visit t Harry started my deal with email correspondence, and Jack finished the transaction with uncommon courtesy, respect and speed. I was dreading a visit to a car dealership, but I was pleasantly surprised by the efficiency and thoughtfulness of everyone associated with Toyota of Lewisville. I would definitely recommend Jack, Harry and the entire crew to anyone looking for a new vehicle in North Texas. More
by Deeguid
Employees Worked With
Harry Cross, Jack Mitchell
August 12, 2014
"Great Leadership=Great Company" I will say buying a car from this dealership was painless! I was referred to Pezh K. who happens to be the General Manager. I thought he would put me I will say buying a car from this dealership was painless! I was referred to Pezh K. who happens to be the General Manager. I thought he would put me off on a salesman so he could drink coffee in the crows-nest, but he was very professional and listened to my needs. I needed a less expensive car so I traded in my car that was a 2014 and Toyota of Lewisville came through for me. They gave me a much better trade-in value than the dealer I bought it from only 4 months ago. Out of all the cars I have bought and sold this was by far the best and I will defiantly buy my next car from this dealership. One more thing, I am very cautious about referring any of my friends or family to an automobile dealer, but when you are treated like a celebrity you spread the word!!! More
by tuvinjeff
Employees Worked With
Pezhman Kayedan General Manager, Mark Gonzales
August 04, 2014
Great Service Mr. Mitchell was a huge step above the sales reps that I spoke with at other dealerships, including another Texas Toyota location! It was clear to me Mr. Mitchell was a huge step above the sales reps that I spoke with at other dealerships, including another Texas Toyota location! It was clear to me that he cared that I found what I was looking for, and not just that I bought any car. I didn't feel like I was being sold or pressured, at least until I sat down with Mr. Calix at the financing stage. I had to decline gap coverage several times, and was rudely and inaccurately told by a manager (Mr. Biddle, I believe) that my insurance company does not offer loan payoff (which I have confirmed that they in fact do). I felt somewhat patronized by Mr. Calix, as he kept looking at my husband for the final word, even though the paperwork was entirely in my name, but we eventually came to an agreement. More
by rindyschutz
Employees Worked With
Jack Mitchell
August 03, 2014
Buy your new car somewhere else! Quite possibly the worst dealership you can do business with. Bought a new car here last year. The entire purchase process was full of lies and misd Quite possibly the worst dealership you can do business with. Bought a new car here last year. The entire purchase process was full of lies and misdirection (that were totally unnecessary as I wanted to purchase the car). The car (new) has been in the shop over 10 times since purchase. The manager of the service department has been extremely confrontational about performing service (which is listed in a Toyota issued technical service bulletin as being necessary service!). Final kiss of death? Went in last night as my situation has changed and I am no longer needing the car. Just wanted them to do a quick appraisal. I was told over the phone that this is no problem. Made the drive in. Spent 30 minutes there before they told me to come back on Monday because they are too busy on the weekends to do appraisals on cars. Oh really? Make the drive somewhere else to do your car purchase. Listen to the other reviews. For such an expensive purchase, you can do a lot better for service, care and quality. More
by Brandon O'Brien
Employees Worked With
Service Dept Manager
July 20, 2014
Toyota 4Runner Excursion While all the people we came into contact with during our visit to Toyota of Lewisville were great, the experience we had at the dealership was not. While all the people we came into contact with during our visit to Toyota of Lewisville were great, the experience we had at the dealership was not. First, we had too many people involved in our buying process beginning with the lady who called me concerning an internet inquiry to the internet sales rep she suggested I see followed by a sales person, a sales manager, and finally the finance lady. Seriously, 5 people to help me find a car. While each had a specific role, it gave me a sense of cattle being herded at a sale barn. Due to the numerous transitions we experienced, we were at the dealership for 5 hours and felt trapped and like we were not allowed to leave even when we asked for our car keys back. Therefore, due to the experience, and not the people involved, we cannot, in good conscience, recommend this dealership to others. More
by hogntx
Employees Worked With
Raphael
July 18, 2014
Great experience! We came to Texas to purchase a car that would suit our family. We had researched the Toyota Sienna van and felt this would be the perfect vehicle. We came to Texas to purchase a car that would suit our family. We had researched the Toyota Sienna van and felt this would be the perfect vehicle. We had intended to visit several dealerships to find the van that was not only the right price but had all of the features we wanted. This process didn't take long! Toyota of Lewisville was our first and ONLY stop. Jack and Austin found the exact van we were searching for and gave us the remainder of our weekend as a true holiday! These guys, Jack Mitchell, our sales professional and Austin Arledge, our sales manager, treated us as if we were friends. We did not experience any high pressure sales tactics or spin selling. We felt as if we had a team on our side helping us find our car and we are grateful for their diligent efforts. Jack is a seasoned sales professional who works to find you the car you have been looking for...all the while using his knowledge of the different vehicles. Austin Arledge is a treasure! Don't let this young man's youthful appearance fool you into thinking he is a newbie...he started as a lot porter at this dealership and nine years later he has worked his way to sales manager. It is not surprising, one quick conversation with him and you quickly realize he knows more about his cars than the people who design and manufacture them! He makes you feel comfortable from the first time you meet him and that friendly demeanor never changes! Then there is the "finance guy," Saif. Aside from knowing his side of the business thoroughly and completely he has a wonderful personality that kept us entertained...yes, entertained, through the number crunching! This is a wonderful dealership and we would definitely return. Don't make this your last stop in your car search...make it your FIRST and only stop. Thanks to all who helped us in our car buying process... More
by aaronandvicki1
Employees Worked With
Jack Mitchell
June 25, 2014
Buying a car was actually pleasant! I am an older woman, not fond of car-buying. I do not like to be pressured, so i was not looking forward to replacing my car. I went to the dealersh I am an older woman, not fond of car-buying. I do not like to be pressured, so i was not looking forward to replacing my car. I went to the dealership initially more for information than to actually buy a car. Mr. Mitchell was most helpful and patient, he never pressured me into any situation, explained everything I required information on, and left me quite willing to be frank and courteous to him as well. Within 3 visits where Mr. Mitchell allowed to me drive a new and a used Prius, I made up my mind on what i wanted, and he helped me every inch of the way. I'm very happy with my car, and equally happy with my experience in dealing with Mr. Mitchell. I would definitely recommend him to anyone. GT More
by ridilin
Employees Worked With
Jack Mitchell
June 10, 2014
AMAZING! The whole dealership makes you feel like you are part of their family and they will take care of you. Mark Gonzales picked me up from my office to tak The whole dealership makes you feel like you are part of their family and they will take care of you. Mark Gonzales picked me up from my office to take me to get a new car. I am more than thankful. If you go to Toyota of Lewisville, please go see Mark. He will take amazing care of you. I am so thankful and so happy that I was able to work with this great dealership! More
by britt32
Employees Worked With
Mark Gonzales
