Lone Star Toyota of Lewisville

I had not been comfortable with a previous service person and had to bring the car back for adjustment to repair. My service person was not available, but Asian offered to assist me. She was very friendly, and had to bring the car back for adjustment to repair. My service person was not available, but Asian offered to assist me. She was very friendly, did not mind me asking questions, especially about cost and made me feel very comfortable. She took the time to explain everything to me without showing frustration or arrogance, and made every effort to keep costs low and not upsale or push me to do work that wasn't absolutely necessary. I will now return to the dealer, where I had decided previously to look for another service center. Asian is customer oriented and a good representative. More

2/11 Update to my review I am glad to report that the 2/11 Update to my review I am glad to report that the top management of Toyota of Lewisville takes customer satisfaction seriously. Chris Brown the s 2/11 Update to my review I am glad to report that the top management of Toyota of Lewisville takes customer satisfaction seriously. Chris Brown the service director called me up and wanted to make things right. I went to the dealership and the GM Jack Brennan personally apologized for my experience and since I had already purchased a Toyota from another dealership, they gave me a service credit to use at their dealership. Both Jack and Chris are very personable and it was a great pleasure just talking to them. I hope their commitment to customer service and satisfaction starts to flood down to the sales floor. Yes, they have to run a business and make money but if they treat the customer right, more customers will come. 2/1 I hate working with dealerships and this experience shows why. I did everything on line, price was agreed on, then when I get to this dealership , they start playing games. Made me wait, another guy shows up and shows me a different price, then the guy who is supposed to be my consultant comes back with a better but still different price. All the while making me wait for nothing. They finally come back with the agreed on price but the ADVERTISED certification is now gone. The manager tells me they made a mistake. I decline, one saving point is that he did fill my tank for my trouble but the 2 hours wasted on an agreed on deal still upsets me and I won't ever go there again. STAY AWAY More

Overall I was very pleased with my experience at Toyota of Lewisville. There is some ownership changes taking place which initially had me concerned (long oil changes, etc). Rene Isip was by no means the of Lewisville. There is some ownership changes taking place which initially had me concerned (long oil changes, etc). Rene Isip was by no means the best, but things sometimes have a way of getting worse when switching hands. With that said, Chris Brown (Service Director) went out of his way to extend an offer to me which no other dealerships service department could or would. This has renewed my faith in the dealership and I now believe that they do have their customers best interests in mind. It's a big step up from 2 years ago! More

My experience with Toyota Lewisville was great. Jack was able to answer questions to all my concerns and make me feel comfortable with my decision to purchase the Toyota 4 Runner. Mark Bedell was also very able to answer questions to all my concerns and make me feel comfortable with my decision to purchase the Toyota 4 Runner. Mark Bedell was also very pleasant to work with me and to help give me the best deal they could. I would definitely refer my family and friend to them. More

I am always pleased with the services I've received from this service center especially Edgar Rangel being very helpful and knowledgeable. I would definitely recommend Toyota of Lewisville. from this service center especially Edgar Rangel being very helpful and knowledgeable. I would definitely recommend Toyota of Lewisville. More

I purchased a Toyota Highlander in 2006 from Toyota of Lewisville, so I was familiar with the dealership and service department. I did not know they were under new ownership. I first met with my sales p Lewisville, so I was familiar with the dealership and service department. I did not know they were under new ownership. I first met with my sales person Jack Mitchell. He was very professional, informative and very pleasant to talk to. I knew exactly what I wanted and he found a vehicle that met my exact needs, a 2014 Toyota Highlander. We test drove the vehicle on a Saturday and he answered all my questions. I was not ready to purchase on Saturday but asked for a "ballpark" figure. He did just that. I told him that I was going to drive a 2013 Explorer. I asked if I wanted to drive the Toyota 2014 Highlander home to test to see if it would park easily in my long driveway, only to have to sharply turn to get the car into the garage, and he said yes. I drove the 2013 Explorer- it did not touch the smooth drive of the 2014 Highlander. I called Jack and said I wanted to drive it to my house and test out all the "perks" on Monday. They had it clean and ready with plenty of gas on Monday. It fit perfect and an easy fit in my garage. I loved all the features. I knew the price I was willing to pay and not a penny more. I was not in a hurry to purchase. My 2006 ran just great, we were giving it to a friend when we decided to buy a new car so we could have waited another 9 months for the price to come down. I gave my # to Jack. He got the sales manager and GM involved but I got it for my price. There really wasn't any back and forth on pricing. I absolutely was willing to wait but am glad we were able to agree on a price. Jack was never pushy! He answered all my questions and spent plenty of time with me after the purchase on going over all the features that the SUV offered. He got my cell connected via Bluetooth to the vehicle. He always had a smile on his face and never tried to be intimidating or say some stupid sales hook that I am so familiar with. I own a small company and have been in sales for 30 years! He treated me like I treat my customers. I have already referred the dealership and vehicle to a friend of mine. I put a "shoot out" on facebook recommending Toyota of Lewisville and how pleased I was with the process. Jack made it an effortless process. He is a great asset to the dealership. Angel, was the new Credit Manager. I don't remember his last name but I really enjoyed working with him on the paperwork. I hope we have as much luck with this 2014 as we did the 2006- no service required in the 8 years we owned the vehicle!! More

"I'm sold on the service center here. Jason Fallows (the service advisor that assisted me) was extremely professional and took the time to explain how long my diagnostic and repairs would take, Fallows (the service advisor that assisted me) was extremely professional and took the time to explain how long my diagnostic and repairs would take, and why they might take a while. He set me up with a loaner car, helped with all the paperwork and kept me updated over the next few days. I didn't even have to deal with the warranty, they took care of it all. When I first showed up I was concerned because I work an odd shift and I have a lot of Doctors appointments and physical therapy so unfortunately I don't have much time to take care of my car. Jason did more than make it all bearable he actually made it a pleasant experience. I hope the dealership manager sees this." More

I am not crazy about servicing my vehicle at a dealership but needed answer to the problems I was having with my 2003 Tundra truck's key entry and thought a Toyota dealership would be appropriate for the rig but needed answer to the problems I was having with my 2003 Tundra truck's key entry and thought a Toyota dealership would be appropriate for the right solution. Fortunately, having Lionel as my service rep prove my whole thought about dealership wrong. He was patient, caring, considerate and relentless to ensure that my problem is resolved. To top it all, the technician by name of Joe Vega took me inside the shop to explain his honest findings on my truck issues. Very Impressive and knowledgeable. The cost was very reasonable in consideration of the time and labor that was put in my truck just for my own satisfaction. Very cool environment and exceptional professional exhibition by Mr Lionel Valdez and Joe Vega. What a group. Sometimes it is not just about the cost, it is also how the customer feels about the value of work done and the attendant's professionalism. Good Job guys. More

Due to a misunderstanding there was an issue about my scheduled appointment. I was told upon arrival that even though I had a 4:00 appointment I would have to wait until 6:00 for service and that was una scheduled appointment. I was told upon arrival that even though I had a 4:00 appointment I would have to wait until 6:00 for service and that was unacceptable because I had to be somewhere at 6:00. Lionel overheard my conversation with the lady at the desk and stepped up with a solution. He listened to my problems and quickly offered a solution. I got my car serviced quickly and was able to attend to the business that I had for the rest of the evening. This was very helpful to me because if I had not been able to get my car serviced at that time I would have had to wait another week. I am very pleased! More

Nino is a tremendous salesman and goes out of his way every time to give the best service possible. This is my second time dealing with Niño, and I would absolutely recommend him to family and friends. A every time to give the best service possible. This is my second time dealing with Niño, and I would absolutely recommend him to family and friends. A true first class experience. More