Lone Star Toyota of Lewisville
Lewisville, TX
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Got my first oil change on my new 2012 FJ Cruiser and they forgot to put oil in the vehicle. I drove a couple hundred feet and noticed the oil light flickering. Manager said I'm not the first person th they forgot to put oil in the vehicle. I drove a couple hundred feet and noticed the oil light flickering. Manager said I'm not the first person they did this to. Now I have to live with wondering if my engine life has been cut short. I paid over $30k for quality and that's been compromised. By how much? Who knows. More
My husband and I went to Toyota of Lewisville today. We told them from the start that we were only looking and maybe a test drive of a Tacoma. It took about 15 minutes for the sales guy to get the key. You told them from the start that we were only looking and maybe a test drive of a Tacoma. It took about 15 minutes for the sales guy to get the key. You know they take your license inside on purpose. After the test drive he invited us inside, we were told about lifetime of free oil changes you only pay the tax, that is where we were hounded to get the truck. We were attacked by another salesman who wanted to sit and talk. Again and again we told them were not ready to get a truck today. They would not let us out and would not listen. Than they told us they would call on Tuesday, we told them no, when we were ready we would call you. THEY CALLED US AT 8PM tonight and said they were ready to make a deal. We told them no and don't call on Tuesday either. But I expect to hear from them anyway. I may buy a truck but it won't be from them. More
Worst customer service ever. The receptionist are too busy chatting that they didn't even know that we're there. Internet sale rept gave lower price quote just to get me to come in. We had agree on a quo busy chatting that they didn't even know that we're there. Internet sale rept gave lower price quote just to get me to come in. We had agree on a quote, but when I got there he said the car was sold. I even call him an hour before and he said he will have the car ready for me to look at. Scammer More
My experience with Toyota of Lewisville was excellent. It started with Collin M. of Toyota of Lewisville, as he promptly met me at the door of my car as I exited. As I explained that I was looking for a new started with Collin M. of Toyota of Lewisville, as he promptly met me at the door of my car as I exited. As I explained that I was looking for a new car he kindly walked with me and my child (and was very patient) as I went over some specific requirements for the car). I had asked him specifically if there were any new Toyota Highlanders available and he was very quick to provide some options. As my wife came along Collin was very patient with us as we discussed different options of the Highlander. He was very patient with us with our questions and answered every one. The staff was very kind during our purchase. The amenities such as the lifetime oil changes and the lifetime car washes is really a nice touch. I would recommend buying a car from Toyota of Lewisville and specifically from Collin MacAdams. Chris More
My family and I went to this dealership to look at their selection of suvs. We met our sales person, Henry Ventura, and he ended up selling us our new 4 Runner. He was very nice, professional and pleasant t selection of suvs. We met our sales person, Henry Ventura, and he ended up selling us our new 4 Runner. He was very nice, professional and pleasant to work with. We definitely were impressed and will continue to go to him for our familys vehicle purchases in the future!! More
First class sales service, Jaye was very knowledgeable and friendly. He was so nice, not pushy or in a hurry. Just a great person to person experience. I commend him for a job well done! The finance mgr w and friendly. He was so nice, not pushy or in a hurry. Just a great person to person experience. I commend him for a job well done! The finance mgr was Joe Ensey, also very nice, knowledgeable, took time to get us a great deal through Toyota even though we came with our own financing through a work credit union. We bought a 2010 FJ cruiser and I am thrilled, awesome vehicle for a super price, exactly what I wanted, at the price I had hoped for. Overall experience, I give them all 10 stars!! Oh and gave us free oil changes for life! Icing on the cake! I drove from 40 miles south of Fort Worth to Lewisville to get my FJ and it was worth the trip.Thanks guys for a great buying experience!! More
I recommend if you own a Toyota that needs service to visit Collin McAdams at Toyota of Lewisville. I had an air pressure indicator light that was stuck. The service department checked it out and fixed i visit Collin McAdams at Toyota of Lewisville. I had an air pressure indicator light that was stuck. The service department checked it out and fixed it very quickly even though I arrived ten minutes before closing. I really appreciated their courtesy. More
Being a loyal owner of a Toyota for 10 years now, I have been to a few dealerships in the DFW area. However, I have finally found my home - Toyota of Lewisville. I came in to get a routine oil change. Wh been to a few dealerships in the DFW area. However, I have finally found my home - Toyota of Lewisville. I came in to get a routine oil change. While I was there I approached by the dealership's GM, Scott Fly. What an awesome guy! He was so friendly and just down to earth. He geniunly wanted to know about my experience and what they could do better to serve their customers. It's nice to know that businesses appreciate their customers. I will definitely go back there and ask for Scott when I need to purchase my next Toyota. When I went to go get my vehicle after the oil change at the Express Lube, it was washed and the time it took was under 30 minutes. Needless to say, I was impressed. More
after dealing with 3 other dealerships I was so tired of after dealing with 3 other dealerships I was so tired of the disrespect. one of the dealerships salesmen even said that my car was a piece of trash! after dealing with 3 other dealerships I was so tired of the disrespect. one of the dealerships salesmen even said that my car was a piece of trash! I was so tired but I thought "why not give one more dealership a try" I was immediately greeted with a smile. Jaye Taylor was was there when I came into the showroom. He even had a cold bottle of water for me right away. This salesman when above and beyond to seek out what vehicle I needed. He listened to me with great concern and was very professional. All the other dealerships made me feel like I was just another number and were just there to make another buck. What really surprised me is that Jaye actually demonstrated my corolla with passion. He told me how much he trusted this car because he actually owns one! He even showed me his own vehicle and suggested the accessories that best suited my needs. I have seen a mix of good and bad reviews about this place so it made me a little reluctant at first. I have to say They must have made a huge change because this dealership and Jaye alone made the car buying experience unlike any other. I even recieved Lifetime oil changes! I will refer all my friends and family here. More
Trevor was a remarkable sales man that helped put me and my wife into a new Camry XLE that fit our budget perfetly. He didnt try and break us on price every single minute, or have the used car salesman app my wife into a new Camry XLE that fit our budget perfetly. He didnt try and break us on price every single minute, or have the used car salesman approach. I will always return to Toyota of Lewisivlle to see Trevor! More