Lone Star Toyota of Lewisville

Being a loyal owner of a Toyota for 10 years now, I have been to a few dealerships in the DFW area. However, I have finally found my home - Toyota of Lewisville. I came in to get a routine oil change. Wh been to a few dealerships in the DFW area. However, I have finally found my home - Toyota of Lewisville. I came in to get a routine oil change. While I was there I approached by the dealership's GM, Scott Fly. What an awesome guy! He was so friendly and just down to earth. He geniunly wanted to know about my experience and what they could do better to serve their customers. It's nice to know that businesses appreciate their customers. I will definitely go back there and ask for Scott when I need to purchase my next Toyota. When I went to go get my vehicle after the oil change at the Express Lube, it was washed and the time it took was under 30 minutes. Needless to say, I was impressed. More

after dealing with 3 other dealerships I was so tired of after dealing with 3 other dealerships I was so tired of the disrespect. one of the dealerships salesmen even said that my car was a piece of trash! after dealing with 3 other dealerships I was so tired of the disrespect. one of the dealerships salesmen even said that my car was a piece of trash! I was so tired but I thought "why not give one more dealership a try" I was immediately greeted with a smile. Jaye Taylor was was there when I came into the showroom. He even had a cold bottle of water for me right away. This salesman when above and beyond to seek out what vehicle I needed. He listened to me with great concern and was very professional. All the other dealerships made me feel like I was just another number and were just there to make another buck. What really surprised me is that Jaye actually demonstrated my corolla with passion. He told me how much he trusted this car because he actually owns one! He even showed me his own vehicle and suggested the accessories that best suited my needs. I have seen a mix of good and bad reviews about this place so it made me a little reluctant at first. I have to say They must have made a huge change because this dealership and Jaye alone made the car buying experience unlike any other. I even recieved Lifetime oil changes! I will refer all my friends and family here. More

Trevor was a remarkable sales man that helped put me and my wife into a new Camry XLE that fit our budget perfetly. He didnt try and break us on price every single minute, or have the used car salesman app my wife into a new Camry XLE that fit our budget perfetly. He didnt try and break us on price every single minute, or have the used car salesman approach. I will always return to Toyota of Lewisivlle to see Trevor! More

Angel Calix is the right person on the right place. He was very professional and gave us the price that we expected to get. We came late and he stood with us 1,5 hour after closing time. We are satisfied was very professional and gave us the price that we expected to get. We came late and he stood with us 1,5 hour after closing time. We are satisfied because we got a great car for good price. I do not know other salesmen but I can say that Angel is the best. His style of working is very professional and effective. You feel that he really takes care of you and will do the best. Great personality with great skills. Before we got there we spent a lot of hours dealing with different dealers and it were horrible experiences only Angel Calix took care of us with respect. More

Scott Groseclose has been a great guy to work with on both of my vehicles through the service department. He always treats me fairly and I can always trust his judgement on service needs. Scott has a g both of my vehicles through the service department. He always treats me fairly and I can always trust his judgement on service needs. Scott has a great technical knowledge and is somebody I can trust and highly recommend. More

I went to Toyota of Lewisville a couple of months ago to start shopping for a car for my son. When I pulled in I was greeted by a young man name Trevor. He took me inside and listened to all the things I start shopping for a car for my son. When I pulled in I was greeted by a young man name Trevor. He took me inside and listened to all the things I was looking for in vehicle for my son, and the budget I was trying to stay in. Trevor didnt have the typical used car salesman approach, he actually helped me find the perfect car and gave me a reasonable offer that I gladly accepted. All the manages stopped by to say hi and thank me for their business. They made me feel good and didn't ignore me. Trevor followed up with me after the sale to make sure everything was going all right, and to this day i still here from him from time to time. Its nice to feel appreciated and cared about. Thanks Trevor and everyone at Toyota of Lewisville, I know I can send friends and family there and will definitely return. More

Complaint Description: Purchased a car that had repair Complaint Description: Purchased a car that had repair issues prior to leaving the lot. My husband and I purchased a 2005 Toyota Avalon on 08/04/2012 Complaint Description: Purchased a car that had repair issues prior to leaving the lot. My husband and I purchased a 2005 Toyota Avalon on 08/04/2012. During the test drive, I clearly stated to our salesman that the A/C was not cooling as I believe it should. He continued to comment that, due to the heat, it would take awhile to cool because the temparature being over 100. The car colled but not to degree I would expect being that the temperature was down to 68 degrees. Not even 15 days, the A/C was not working. Now granted, I purchased the car with no warranty but I would have gathered that being through a major dealership and them doing their due diligence through the inspection the cars go through and reconditioning surely I would be ok in purchasing the car. My husband felt led not to pursue the purchase but we a pushy salesman that kept trying to get a deal, and the "need to have a car" we went forward wiht the purchase. So I notified the dealership of whay happened and they had me bring the car in, they diagnosed it as having a hole in the condensor and this they would not repair because this is something that is accident related. The sales manager went as far as telling me to try to get it repaired by using my insurance for their rate of $800+ dollars not inclkuding tax. Anyhow, being that we could not afford this, i picked my car up and took it to another repair place for a second opinion and they are certified and the technician is a master tech that has worked on Lexus and Toyota for 20+ years. After looking it over it was found that not only did the condensor need replacing but so did the compressor because there was a leak that had to be ongoing for quite some time, before purchase that would have created this. So we have had to come out of pocket $1500+dollars in repairs for a car we have not had for even 30 days. This is insane, there is no way that due diligence was done on this car to ensure it was quailty leaving out the dar. I will never by from them again and I will tell everyone I know about this ecperience. This is a rip off. Your Desired Resolution: Unless they are reimbursing me, I don't see what can be done but to file this complaint to let other consumers what to expect. I wish I had read reviews on them before going to by and I could have avoided this all together. What a huge disappointment! More

I went and looked at a car the Lewisville Toyota claim had been through a 126 point inspection. the car had issues the minute I started to move it. Three of the 4 wheel bearings where shot. It was so lo had been through a 126 point inspection. the car had issues the minute I started to move it. Three of the 4 wheel bearings where shot. It was so load inside the car during the test drive you could not ear the salesman talk. Car should no of been on the lot. Test drove a second car and the silly car had no AC. Salesman didn't know it i told him to roll the window down this was going to be a hot test drive. the car was a 2007 Rio with 36,000 miles and they were asking $8,000. WOW! that car new in 2007 sold for a little over $9,000. Having a nice building does not mean they are the best. Toyota of Lewisville lacks good management and honest pricing. If you what to talk about how good your service department is. Don't let a customer drive a car you offer for sale that has mechanical issues. Very disappointed in the overall experience. More

Called on advertised Camry Hybrid. Asked if it was in stock and what the price was. Internet response was yes and with an internet price. Asked if they would take $X. Yes was the response. Came in on stock and what the price was. Internet response was yes and with an internet price. Asked if they would take $X. Yes was the response. Came in on a Friday after work and found Fred. Fred then informs me that car was not on lot and that they have them in the port of Houston. That's strike one as I was told yes it was on lot. Went home to think about it and then called back stating that I would be in Sat to contract on car at port. I asked is price still $X. Yes was the response, price is still $X. Sat comes and I call once more stating, "Coming in to sign contract, is price still $X". "Yes" was the response. Arrive on lot only to find out that price was not $X and that Fred did not get approval from sales manager for price. Sales Manager says "Cannot do it at that price but can do it at this other price". I looked at Fred and shook my head. That's strike two. Its apparent that they operate under the philosophy "Get em in the door and we will sell them something." Unfortunately that also displays a total disrespect for the customer's time. I kept the emails for proof. More

My overall experience with Toyota of Lewisville was exceptional. The fleet manager Mike Warren and the new car sales manager Austin Arledge were very knowledgeable and straightforward throughout the e exceptional. The fleet manager Mike Warren and the new car sales manager Austin Arledge were very knowledgeable and straightforward throughout the entire process. I was able to purchase a new Toyota Camry within my price range. I have sent 3 family members to them and they all purchased a vehicle as well. They were welcoming to my questions and provided me the information I needed to make a smart purchase. I would recommend this dealership to everyone. Thank you for your help C More