Lone Star Toyota of Lewisville

I went to Toyota of Lewisville a couple of months ago to start shopping for a car for my son. When I pulled in I was greeted by a young man name Trevor. He took me inside and listened to all the things I start shopping for a car for my son. When I pulled in I was greeted by a young man name Trevor. He took me inside and listened to all the things I was looking for in vehicle for my son, and the budget I was trying to stay in. Trevor didnt have the typical used car salesman approach, he actually helped me find the perfect car and gave me a reasonable offer that I gladly accepted. All the manages stopped by to say hi and thank me for their business. They made me feel good and didn't ignore me. Trevor followed up with me after the sale to make sure everything was going all right, and to this day i still here from him from time to time. Its nice to feel appreciated and cared about. Thanks Trevor and everyone at Toyota of Lewisville, I know I can send friends and family there and will definitely return. More

Complaint Description: Purchased a car that had repair Complaint Description: Purchased a car that had repair issues prior to leaving the lot. My husband and I purchased a 2005 Toyota Avalon on 08/04/2012 Complaint Description: Purchased a car that had repair issues prior to leaving the lot. My husband and I purchased a 2005 Toyota Avalon on 08/04/2012. During the test drive, I clearly stated to our salesman that the A/C was not cooling as I believe it should. He continued to comment that, due to the heat, it would take awhile to cool because the temparature being over 100. The car colled but not to degree I would expect being that the temperature was down to 68 degrees. Not even 15 days, the A/C was not working. Now granted, I purchased the car with no warranty but I would have gathered that being through a major dealership and them doing their due diligence through the inspection the cars go through and reconditioning surely I would be ok in purchasing the car. My husband felt led not to pursue the purchase but we a pushy salesman that kept trying to get a deal, and the "need to have a car" we went forward wiht the purchase. So I notified the dealership of whay happened and they had me bring the car in, they diagnosed it as having a hole in the condensor and this they would not repair because this is something that is accident related. The sales manager went as far as telling me to try to get it repaired by using my insurance for their rate of $800+ dollars not inclkuding tax. Anyhow, being that we could not afford this, i picked my car up and took it to another repair place for a second opinion and they are certified and the technician is a master tech that has worked on Lexus and Toyota for 20+ years. After looking it over it was found that not only did the condensor need replacing but so did the compressor because there was a leak that had to be ongoing for quite some time, before purchase that would have created this. So we have had to come out of pocket $1500+dollars in repairs for a car we have not had for even 30 days. This is insane, there is no way that due diligence was done on this car to ensure it was quailty leaving out the dar. I will never by from them again and I will tell everyone I know about this ecperience. This is a rip off. Your Desired Resolution: Unless they are reimbursing me, I don't see what can be done but to file this complaint to let other consumers what to expect. I wish I had read reviews on them before going to by and I could have avoided this all together. What a huge disappointment! More

I went and looked at a car the Lewisville Toyota claim had been through a 126 point inspection. the car had issues the minute I started to move it. Three of the 4 wheel bearings where shot. It was so lo had been through a 126 point inspection. the car had issues the minute I started to move it. Three of the 4 wheel bearings where shot. It was so load inside the car during the test drive you could not ear the salesman talk. Car should no of been on the lot. Test drove a second car and the silly car had no AC. Salesman didn't know it i told him to roll the window down this was going to be a hot test drive. the car was a 2007 Rio with 36,000 miles and they were asking $8,000. WOW! that car new in 2007 sold for a little over $9,000. Having a nice building does not mean they are the best. Toyota of Lewisville lacks good management and honest pricing. If you what to talk about how good your service department is. Don't let a customer drive a car you offer for sale that has mechanical issues. Very disappointed in the overall experience. More

Called on advertised Camry Hybrid. Asked if it was in stock and what the price was. Internet response was yes and with an internet price. Asked if they would take $X. Yes was the response. Came in on stock and what the price was. Internet response was yes and with an internet price. Asked if they would take $X. Yes was the response. Came in on a Friday after work and found Fred. Fred then informs me that car was not on lot and that they have them in the port of Houston. That's strike one as I was told yes it was on lot. Went home to think about it and then called back stating that I would be in Sat to contract on car at port. I asked is price still $X. Yes was the response, price is still $X. Sat comes and I call once more stating, "Coming in to sign contract, is price still $X". "Yes" was the response. Arrive on lot only to find out that price was not $X and that Fred did not get approval from sales manager for price. Sales Manager says "Cannot do it at that price but can do it at this other price". I looked at Fred and shook my head. That's strike two. Its apparent that they operate under the philosophy "Get em in the door and we will sell them something." Unfortunately that also displays a total disrespect for the customer's time. I kept the emails for proof. More

My overall experience with Toyota of Lewisville was exceptional. The fleet manager Mike Warren and the new car sales manager Austin Arledge were very knowledgeable and straightforward throughout the e exceptional. The fleet manager Mike Warren and the new car sales manager Austin Arledge were very knowledgeable and straightforward throughout the entire process. I was able to purchase a new Toyota Camry within my price range. I have sent 3 family members to them and they all purchased a vehicle as well. They were welcoming to my questions and provided me the information I needed to make a smart purchase. I would recommend this dealership to everyone. Thank you for your help C More

I have purchased over 7 new cars in my life. I have met some pretty shady sales people along the way. The service I got this time around was just fantastic. My wife contacted Toyota Lewisville and spoke to some pretty shady sales people along the way. The service I got this time around was just fantastic. My wife contacted Toyota Lewisville and spoke to Mr. Allen who was very understanding of our concerns about purchasing a new car. He took the time to listen to our horrible experiences and made it very clear to us that he would change our perception of auto dealers. Mr. Allen in several occassions stressed to us that he would get everything we set out to accomplish . These guys made us Toyota Fans for life. Mr. Allen and Mr. Vintura are 100% genuine and had our best interest at heart. My wife loves her new 4-Runner . I love that fact that I was treated like a human being.. To the staff and management at Toyota of Lewisville Thank you , Hussain Family More

This salesmanager, Austin Arledge insulted me saying not to visit his dealership anymore just because I ask for a lower price than he quoted for a vehicle. This is not good customer service. to visit his dealership anymore just because I ask for a lower price than he quoted for a vehicle. This is not good customer service. More

I purchased my 2005 4 Runner from this dealership new. My 4 Runner has been serviced at the dealership since I purchased. I have found repairs to be done timely & will continue having my vehicle serviced My 4 Runner has been serviced at the dealership since I purchased. I have found repairs to be done timely & will continue having my vehicle serviced without hesitation. I would purchase another 4 Runner from Toyota of Lewisville. There service has been exceptional. More

Contact with the General Manager. Great customer service. Fred did great trying to find me a vehicle. I'm fully satisfied with the turn out and this dealership will try to resolve everything possi service. Fred did great trying to find me a vehicle. I'm fully satisfied with the turn out and this dealership will try to resolve everything possible with in their hands. GM kept his promise. I would recommend this dealership to friend and family. More

I like how prompt the service department is on greeting me when I get there and how they explain what needs to be done and the cost without making feel uncomfortable and taken advantage of, which I wasn't. me when I get there and how they explain what needs to be done and the cost without making feel uncomfortable and taken advantage of, which I wasn't. More