Lone Star Toyota of Lewisville

I have been offered $33,500.00 for toyota siena XLE model with navigation. When i have accepted the offer and ready to buy the car, Austin Ledger, price controller came and forcing me to buy the maroon color with navigation. When i have accepted the offer and ready to buy the car, Austin Ledger, price controller came and forcing me to buy the maroon color car which i don't like. I have already given my choice color. When i refused to take the maroon color car, austin asked me rudely to go out of the dealership. They called my home number and offered me the $33,500.00 price and when i went they have treated me badly. I would recommend not to visit this showroom. They are real crooks. More

I have never posted a rating or a comment on a business, but Toyota of Lewisville definitely deserves some applause for a "Job Well Done." I needed to purchase a new Camry recently because my daughter was but Toyota of Lewisville definitely deserves some applause for a "Job Well Done." I needed to purchase a new Camry recently because my daughter was turning sixteen and was inheriting my old Camry. My previous experiences with car dealers has never been an enjoyable transaction, but with the help of our salesman Mark Gonzales and sales manager Preston this was the most effortless purchase I have ever made. Mark knew exactly what I was looking for, and his management staff made sure it was affordable. I used to dread going to a dealership for a new vehicle, but Toyota of Lewisville, Mark Gonzales, and his manager Preston have totally changed my attitude towards this. Thanks so much Mark and I LOVE MY NEW TOYOTA More

I originally got a price from the dealership and after I told them of a better price they said they would match it and in fact beat it by $200. When I called them to make sure of the price as I was driving told them of a better price they said they would match it and in fact beat it by $200. When I called them to make sure of the price as I was driving out there to purchase the car, they advised me that they could not sell me the car for that and that they wanted some $1900 more then they original quoted me. When I explained all this to the salesman, he said he would look into it and call me back. I never heard from him again. I then called and left messages for the internet manager to call but never heard from him either. I do not think that this dealership is honest with its customers and will tell them anything to get them into the showroom. More

IT was the worst ever experience. This dealership is run by a set of cons. We went to this dealership and spoke to the salesman, test drove the car we liked and we agreed upon a price. The store manager th by a set of cons. We went to this dealership and spoke to the salesman, test drove the car we liked and we agreed upon a price. The store manager that day too joined us and told that it was a done deal. since it was later in the evening we wanted to see the car in the daylight before signing it. The salesman and the store manager said that it is absolutely fine. Next we turn up with the check and the same salesman was not available so we were introduced to another and he said that there is no way they can offer that price. I see other reviews that a similar thing has happened in the past. Had I read that before I would have saved all the trouble. These guys are absolute cheats. The new salesman refused to let us talk to the store manager who had promised us this deal. I dont know what sadistic pleasure they get out of ill-treating customers. It's only a matter of time before they realize that their cheap selling tactics wont work. Please avoid this dealership. More

Being a single woman I was worried about going to a dealership by myself. I didn't want to get taken advantage of or drive off in something I wasn't completely sure I wanted. When I went to Toyota of L dealership by myself. I didn't want to get taken advantage of or drive off in something I wasn't completely sure I wanted. When I went to Toyota of Lewisville they greeted me with a smile and made me feel very comfortable. They asked me what I was looking for, my price range, and other a couple of other specifics. They led me to the perfect car right away. It had everything I wanted! It was the right exterior color, interior color, leather seats, etc. Being a first time buyer I was nervous about all the paperwork and wanted to make sure I understood everything before I signed. They took the time to explain everything to me as we went through it. As I was walking out I was very excited about my new purchase, not only because I got exactly what I wanted, but also because I got a great price! Thanks Toyota of Lewisville for taking care of me! I will definitely be back! More

Brought in my car because of drivers side window was making noise. They checked it out and said I needed a window regulator replaced. They ordered the part and gave me a free loaner car.Mike Hood took making noise. They checked it out and said I needed a window regulator replaced. They ordered the part and gave me a free loaner car.Mike Hood took care of my wife's Highlander and did a great job! More

too much issues so far i bough a new car from them and i am not happy at all they rip me off, like staling your money...service manager very rudeeeee... i am pasting my review from other website Just do am not happy at all they rip me off, like staling your money...service manager very rudeeeee... i am pasting my review from other website Just do not go there, i bought 2009 Van 1st of all the sales man rip me of 200$ and lied in my face i have to fight with them to get refund for there BSS service plan which I was not able to refund all of it...i went there more than 5 times each time they tell me sales man busy with other customer. one time they told me he is gone home and guess what i bumped in him in the corridor what F*** liers...the sale part is over...a new episode of their service oh my god they damaged plastic seal in my van and refused to fix it i had argue with them for two hours, i submitted a complain through BBB. I hope they will fix it? More

STAY AWAY FROM THIS DEALER...JUST LIKE THE POSTER BEFORE ME SAID, THEY WILL "AGREE TO A DEAL" WITH YOU AND THEN CHANGE THE PRICE WHEN YOU COME IN. I was looking for an '07 Mazda3 for my daughter and saw ME SAID, THEY WILL "AGREE TO A DEAL" WITH YOU AND THEN CHANGE THE PRICE WHEN YOU COME IN. I was looking for an '07 Mazda3 for my daughter and saw an eBay auction from this dealer online for one. I went in and test drove it on my way home one evening and tried to make a deal. The sales manager and I were about $900 apart and I decided to think about it. Candice the marketing manager called me a couple of days later to see if they could do anything to make the deal work and I told her I would raise my offer $500 and that I would come in to buy it if that was acceptable. She checked with the pre-owned sales manager Chris, called me back 5 minutes later and told me we had a deal. She even called back again a few minutes later and spoke to my wife and said Chris wanted to make sure we understood the $12,500 did not include tax and title, etc. and my wife told her we knew the tax and title, etc. was extra. By the time I got to the dealer an hour later, Chris the pre-owned sales manager told me that they could not sell the car to me at the $12,500 now, nor at the $12,900 they had countered with earlier that week, but only the full asking price of $13,433 and not a dollar less. I asked for an explanation and all he could say is we are loosing money at the asking price. I asked him why did you call me at home, solicit my best offer and accept it, and he had no real answer. This is not a "no haggle price" dealer by the way. The marketing manager Candice told me she was very sorry for what had happened, and said that her manager really had approved the deal, but for whatever reason the main sales manager Steve DeWitt was the one that had overriden that decision. I asked to meet with Steve and after explaining to him what had happened to me, all he would say is that they wouldn't sell the car for one dollar less than the asking price of $13,433. No apology, no acknowledgement that they had accepted the offer an hour ago and now changed their minds, just here is the real price, take it or leave it. I told him that deceptive wasn't a strong enough word for what they did and all he would say was that no employee was authorized to agree to an offer over the phone and he would not do anything to make it right. I finally told him in the privacy of his office that this was the kind of BS that makes people hate going to car dealerships and he asked me to leave for the one time use of the word BS, and that I was not being professional. Evidently their definition of professional behavior allows them to agree on an offer on the phone and then renig on it when you come in, but if you don't take it and go away happily, then you are the one that isn't being professional. This is the management of the dealership that lives up to the worst tactics that you hear about in the car business so stay away from Toyota of Lewisville if you don't like to be treated as I was. If you happen to see one of their eBay auctions, be sure to click on their feedback with eBay and read some of the negative feedback they have. Along with the posts on this site, it gives you a lot of insight into Toyota of Lewisville. More

*** THESE PEOPLE ARE HUSTLERS AND SNAKES .... STAY AWAY! *** My wife got a quote on a car over the phone from one of their sales associates. After the offer was made, she took our baby twin girls to the *** My wife got a quote on a car over the phone from one of their sales associates. After the offer was made, she took our baby twin girls to the bank to get a cashier's check, and we drove 45 minutes to get to the dealership. We show up, check in hand, and tell them exactly what we were told on the phone. They say, great, why don't you test drive the car before you buy it. And then, after my wife had driven the vehicle, they explain that they were NOT WILLING TO HONOR THE PRICE THEY OFFERED OVER THE PHONE! And then the sales manager proceeded to lie through his teeth, claiming the sales associate who made the offer "wasn't answering his phone". But the guy who made the offer was clearly in the building--we were told as such by other employees. This was a massively painful ordeal, shuttling our baby twins around to get a cashier's check and driving up to the dealership, and WE WASTED FOUR HOURS THAT I WISH WE COULD HAVE BACK. These people DON'T SEEM TO CARE AT ALL that they wasted our time. They don't care that what they're doing is UNETHICAL. And they don't seem the least bit troubled by the fact that THEY LIED TO A MOTHER OF TWIN BABIES TO LURE HER INTO THE BUILDING SO THAT THE SALES MANAGER WOULD GET A CHANCE TO HUSTLER HER. These people have no shame, no scruples, and no dignity whatsoever. More