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Lone Star Toyota of Lewisville
Lewisville, TX
749 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 19, 2013
Best dealership around - couldn't be happier with how they have treated me. Their sales guys are honest and their service department is responsive and fast. they have treated me. Their sales guys are honest and their service department is responsive and fast. More
by cjaubert
Employees Worked With
Harry and Jamie McCafferty and Mike Warren
February 08, 2013
Will never visit again for purchase or service on the two Toyota's we own!! To keep the story short - I went to buy a Toyota Highlander and each time I visited, no one helped us. We saw a vehicle online Toyota's we own!! To keep the story short - I went to buy a Toyota Highlander and each time I visited, no one helped us. We saw a vehicle online and stopped through and had the pleasure of meeting Caleb. He was a used car sales person. He greeted us and was extremely nice. He showed us all the car options and just when I thought they did not have a car of interest he stated that a manager was driving a car that was for sale. When he went to get the keys, the sales manager did not appear happy that he had to remove his items from the car. We test drove it and really liked it. Because of the price we wanted to see it side by side with a new vehicle. Before we could even see them side by side, Tom wanted the keys to HIS car back and asked if we were buying the car that night. Caleb kept his cool and continued with the sales process. We decided we liked the limited - the one that Tom Baty was driving and wanted to get the numbers on the car. When we went inside Tom Baty became EXTREMELY RUDE and BELLIGERENT! My fiance was so upset by his actions, Caleb mentioned it to the Sales Director and as we were leaving, my fiance stopped to talk to the Sales Director. i proceeded to my car and Tom was looking all around his vehicle as though something was missing or he could not find something. As my fiance comes out to our car to leave, Tom comes up to our vehicle, I let down the window to see what he wanted and he asked us in a very NASTY tone if we had the keys to the car - the one we test drove. We both replied, excuse me. My fiance asked are you trying to accuse us of stealing the keys as though we wanted the steal the car - his reply was if you have the key!!!!!! We were both PISSED!!! My fiance got out of the car and they got into a very heated argument. We were so upset that I called Toyota USA to file a complaint and spoke to the General Manager. Now with all that in mind - I am going to rewind to let you know that my fiance and I were there weeks ago as he was looking to buy a Avalon (which is bought from another retailer) but a very nice guy - Thomas Matthew helped us and tried to sell us other vehicles. I told him then that I would be back for my car really soon. Caleb O was extremely nice and tried to help us. We both had or have Toyota products (I had a Lexus up until a couple of years ago that I maintained and serviced at Sewell - they are fabulous. They had our drivers license to test drive, we went in and filled out paper work to get $ details on the car - so Im sure on every security camera, and now being accused of taking the keys to the car - by the way the General Manager apologized and yes they have their car keys . . . . . . He offered to make a great deal to make up for the experience. I instead paid a standard negotiated price with another dealer!! Anyway - I still love the Highlander and am now the proud owner of one (not even 2 weeks later). I would not recommend this dealership at all but if you do go there ask for either Thomas M. or Caleb O. They were great - just work with a really horrible manager. I bought at Toyota of Plano and Henry Stumpf was FANTASTIC!! More
by HappyHighlander2013
Employees Worked With
Tom Baty - Sales Mgr, Caleb O., Thomas Matthew
February 05, 2013
I gave a 5 rating on all the above criteria because my visit was great from the beginning, when I pulled my vehicle onto the service drive, service advisor Craig Greene greeted me before I got out of my v visit was great from the beginning, when I pulled my vehicle onto the service drive, service advisor Craig Greene greeted me before I got out of my vehicle and ask if I needed any other service done other than what I had listed on my online request for service. He told me it would be about an hour and a half for the service and it was only about 5 minutes over that. As I sat in the waiting room, I and the other customers waiting were asked if we wanted a bottle of water not just once but twice. When my service adviser Craig Greene came and told me my vehicle was ready, he was very thorough in the details of what was done and ask again if there were any other questions I had. The employee behind the counter that gave me my receipt was very friendly also. More
by Prius Won
Employees Worked With
Craig Greene
February 03, 2013
My experience at Toyota of Lewisville was great! Mark was extremely helpful, guided me through the process, and everyone was very friendly throughout. I got a Prius V and I am VERY happy with this vehic was extremely helpful, guided me through the process, and everyone was very friendly throughout. I got a Prius V and I am VERY happy with this vehicle. Not only is the mileage excellent, but it has lots of room, is very comfortable, and drives really well. I would recommend this dealership to my family and friends. I know they would have a great experience as I did, and enjoy their car buying experience. It is nice to know that you can still enjoy shopping for a vehicle! More
by glennkimball
Employees Worked With
Mark Gonzales
January 28, 2013
I had my tundra serviced at this dealership and it was a very good experience, I was surprised it was so fast. the service people made me feel I was at the right place. very good experience, I was surprised it was so fast. the service people made me feel I was at the right place. More
by Eddie Wilken
Employees Worked With
not sure
January 24, 2013
overall very good experience Amyn is a very friendly and helpful salesman sales manager was pretty easy to negotiate with I think both sides got a fair deal and helpful salesman sales manager was pretty easy to negotiate with I think both sides got a fair deal More
by dankeener
Employees Worked With
Amyn Padamsee
January 24, 2013
Amanda was absolutely great! I have never felt so pleased purchasing a car! She was very helpful and genuine. She really cared that I got the car that I was happy with. purchasing a car! She was very helpful and genuine. She really cared that I got the car that I was happy with. More
by Whitsong13
Employees Worked With
Amanda
January 22, 2013
We had been doing quite a bit of internet searching for our commuter car and had very bad experience thus far, until we experienced the support from Amanda at this dealership. Buying a car over the intern our commuter car and had very bad experience thus far, until we experienced the support from Amanda at this dealership. Buying a car over the internet exclusively (without physically seeing it or driving it) is "unnatural" but a reality of the world we live in today. My wife had made many enquires to multiple dealers and we had everything from no response to multiple e-mail offers and counter-offers, but nothing worked out. We even got called constantly from other dealers trying to "make a deal". Our experience with Amanda and this dealership was nothing like that at all. We had provided her with our initial request for information and told her of our budget (as this was our commuter car). She came back with an honest response telling us of the lowest price they could go and then provided us with some very viable options. One option we had already noticed on their website and I had requested additional pictures of the car, as the website only had one. Amanda quickly took the pictures and sent them to me within a hour. We then decided to call her and work our deal over the phone. Amanda was wonderful as she remember our budget amount and verified that amount. She told me she was not sure they could get to that price, but to let her go try and call me back. She did and they were able to meet that budget amount. We provided a deposit payment, via the phone, and she sent a e-mail with our agreed price, car and lot identification number. I got on a plane that next morning and flew up to the Dallas and they were able to pick me up, take me to the dealership, and I spent no more than 40 mins there completing the sales paperwork (which was primarily ready). The car was cleaned and ready to drive off the lot, which I did, and returned to Galveston. The experience was extremely rewarding and I thank the good Lord we were able to meet up with Amanda and this dealership. More
by lilbear1
Employees Worked With
Amanda Mcleroy
January 14, 2013
I have been please with this dealership. I bought a new FJ and everything has gone smoothly. I still need to see the service department for a few items that were needed to be put on the car. But overall FJ and everything has gone smoothly. I still need to see the service department for a few items that were needed to be put on the car. But overall so far everything has been good. More
by jdmagee
Employees Worked With
Fred Stephenson
December 05, 2012
Got my first oil change on my new 2012 FJ Cruiser and they forgot to put oil in the vehicle. I drove a couple hundred feet and noticed the oil light flickering. Manager said I'm not the first person th they forgot to put oil in the vehicle. I drove a couple hundred feet and noticed the oil light flickering. Manager said I'm not the first person they did this to. Now I have to live with wondering if my engine life has been cut short. I paid over $30k for quality and that's been compromised. By how much? Who knows. More
by uberschall
Employees Worked With
NA
