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Long Subaru - Service Center

Webster, MA

4.7
107 Reviews

107 Reviews of Long Subaru - Service Center

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May 05, 2025

The team here is great and always take a care of me whenever I stop in. I feel they do truly care about providing good service. It’s also nice how most of them know me by name and always great me with More

by SHTHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Costa
May 05, 2025

Service advisor and staff were responsive and easy to work with. Turn around time was quick. More

by J Burnham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Granville
May 05, 2025

Constantly communicating about issues and price. Let me take a courtesy vehicle. Treated well Excellent More

by LIKETHETREE
Recommend Dealer
Yes
Employees Worked With
Michael Jimenez
May 04, 2025

Able to fix a part still under warranty and the courtesy vehicle was great while other parts were installed More

by MEAGAN9494
Recommend Dealer
Yes
Employees Worked With
Mike
May 02, 2025

Great service . Always comfortable to sit and relax . Clean waiting area and pleasant atmosphere.Kathy Bernard always has a great greeting! She sold me my new Forest More

by ARMLI02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

They were very professional, knowledgeable, helpful and friendly. I really appreciated the excellent communication they maintained with me and with the insurance company throughout the entire process. They More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Houle
May 02, 2025

It was fast and good results Sorry I can't write more but please also note that you guys are expensive so I kinda expect the quality you deliver More

by CHARLOTTE_ECKLER
Recommend Dealer
Yes
May 01, 2025

1.5 hrs for a oil change /tire rotation is way too long to wait. I was told it would be an hour wait More

by CHABS44
Recommend Dealer
No
May 02, 2025 -

Long Subaru responded

Our quick services generally take about an hour. There are times when a situation arises such as a delay from another vehicle being serviced but that should have been communicated with you. We would like to discuss this matter with you so we can do a better job the next time. If you can reach out to us, at sbarry@longauto.com or jcosta@longauto.com, we would appreciate it. Long Subaru

May 01, 2025

The personnel are easy to work with. The dealership is convenient My car is always ready by the time I requested and usually earlier More

by daleyjoanne
Recommend Dealer
Yes
Employees Worked With
Chloe
May 01, 2025

Concerned with my needs and my time. Arranged for a loner vehicle while mine was being worked on. Helped provide guidance with respect to unexpected repairs that arose. More

by APRIUSNAMEDPRIUS
Recommend Dealer
Yes
Employees Worked With
John
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