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Long Subaru - Service Center

Webster, MA

4.9
182 Reviews

182 Reviews of Long Subaru - Service Center

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August 10, 2025

Mike J went above and beyond to get information I needed. The service depth is awesome too!!! More

by PAULA.KENDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike J service dept
August 10, 2025

Did a great job fixing my android auto problem and fan motor noise always very helpful More

by GANDALF1OLORIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Angelone
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2025

We have been coming here since September , 2002. have bought 7 out of 9 new Subaru's we have owned . Lisa is the best. She is like family after all these years and always helpful . The Service is th More

by paulat070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Courchaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike at Service Counter 5 star
August 01, 2025

This dealership has always been welcoming and willing to work with me to fix any problems. Turn around time has been within the expected time and the service is high quality. More

by K_ANDREANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Courchaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2025

I had a great experience buying a dealer-certified car at this dealership. Shawn was a fantastic person to deal with; he took care of everything and has a great memory for details. Matt was also good for t More

by AROTHBERG
Recommend Dealer
Yes
Employees Worked With
Matt Orn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn --definitely 5 stars
July 31, 2025

Mike Imenez, Jerry, Steve, the entire team of long time service writers and mechanics are amazing. I was having a safety issue, my brakes, and they were able to get me in and up and running in no time. More

by Metz2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike imenez
July 30, 2025

Great service nice people THE BEST DEALER SERVICE I HAVE EVER HAD did exactly what they said they would. Anything that needed to be done they gave me a price. More

by BELINDAMELANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
July 30, 2025

Long has amazing service - they make the process so easy and the work is top notch. More

by bwillia13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie Houle
July 21, 2025

Excellent customer service, quick to respond if I have a question. Helped take care of the claim quickly and simply. More

by Tim G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision department
July 17, 2025

Very professional staff and techention explains and will show you what they see that needs to be repaired. Dealership offers a senior discount along with a military discount which most dealership don't More

by partycow1685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Courchaine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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