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Longo Lexus

El Monte, CA

4.9
2,061 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,061 Reviews of Longo Lexus

February 18, 2025

Great service as always, why do I have to write 15 words minimum Thai is dumb More

by tammy.phd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Feb 19, 2025 -

Longo Lexus responded

Thank you so much for your continued trust in us and for sharing your feedback! We truly value your kind words about our service, and we completely understand your frustration with DealerRater’s word count requirement. We apologize for any inconvenience this may have caused and appreciate your effort in leaving a review despite the limitation. Your support means a lot to us, and we’re grateful for customers like you! Team Longo

February 17, 2025

Dealer did everything they said they would do. Process was smooth and simple as promised. More

by Wtan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Feb 17, 2025 -

Longo Lexus responded

Thank you for your feedback! We're so glad to hear that we were able to follow through on our promises and make the process smooth and simple for you. We truly appreciate your trust and are happy that your experience met your expectations Longo Lexus

February 17, 2025

Had an issue but was fairly resolved. Very satisfied with Longo Lexus. I will remain being a loyal customer More

by Nakasone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Ayala Jr.
Feb 17, 2025 -

Longo Lexus responded

Thank you for your feedback! We’re glad to hear that your issue was resolved to your satisfaction. It means a lot to us that you’re choosing to remain a loyal customer of Longo Lexus.

February 16, 2025

The manager , Clem, notified me when the part was back in stock. He also had it installed for me and instructed me on its use. More

by FrancineH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clem Cisneros
Feb 17, 2025 -

Longo Lexus responded

Thank you for sharing your experience! We’re so glad to hear that Clem went above and beyond by notifying you when the part was back in stock and making sure it was installed and properly explained. We appreciate you recognizing his efforts, and we’re happy to have been able to assist you. Team Longo Lexus

February 16, 2025

All staff very helpful. From Jose in Sales to the Tech Consultant. Very nice experience. More

by NLP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Littleton, Jose Mendoza
Feb 17, 2025 -

Longo Lexus responded

Thank you for your wonderful feedback! We’re thrilled to hear that all of our staff, from Jose in sales, made your experience so positive. We truly appreciate you taking the time to share your thoughts, and we look forward to serving you again in the future! Enjoy what you drive - Team Longo

February 15, 2025

I am satisfied with your service. I will use Longo Lexus next time. Thank you. More

by leannsung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Feb 17, 2025 -

Longo Lexus responded

Thank you for your kind feedback! We're so glad to hear you're satisfied with your experience, and we truly appreciate your trust in Longo Lexus. We look forward to serving you again next time and ensuring you have another great experience.

February 14, 2025

Faster, friendly , we don’t have to wait longer got new car n we liked it More

by Hermawan Susanto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Yeung
Feb 14, 2025 -

Longo Lexus responded

Thank you for coming to Longo Lexus for your auto care needs and please enjoy what you drive

February 14, 2025

The service was excellent I didn’t not wait for a long time then they give a free carwash More

by floraso28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Feb 14, 2025 -

Longo Lexus responded

Thanks so much for your feedback! We're glad to hear that you had a great experience with our service and that the wait was short. We're happy you enjoyed the free car wash as well. We appreciate you taking the time to share! Happy Valentines - Team Longo

February 13, 2025

The saleman was very passionate in helping customers. He was honest about Longo will deliver.and answered all questions I had at the meeting. More

by tvtran01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Morones
Feb 13, 2025 -

tvtran01 responded

The Salesman Gabriel Morones was fabulous. He was very helpful and always responded to my calls and followed up until all my questions were answered. Thank you very much for your service, Gabriel.

February 12, 2025

Jerry Wu is very friendly and very helpful in my purchase of my new car. More

by sallieyuen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Wu
Feb 12, 2025 -

Longo Lexus responded

We're humbled to serve you @ Longo Lexus and please enjoy what you drive

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