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Longo Lexus

El Monte, CA

4.9
2,287 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,288 Reviews of Longo Lexus

July 26, 2025

Excellent job and let me feel comfortable and very kind to me the faster job More

by Chen20241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
As
Jul 28, 2025 -

Longo Lexus responded

Thank you for taking time out of your day to rate your service visit at Longo Lexus. We're honored to serve you!

July 26, 2025

Terrific customer service from everyone, very attentive. Always greeted with a smile and they allow the experience to be free flowing and stress free More

by Hammertime5136
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Littleton, David Parada
Jul 28, 2025 -

Longo Lexus responded

Thank you for your thoughtful feedback! We're glad to hear that our team’s attentiveness and welcoming approach made your experience smooth and stress-free. Providing a comfortable and positive environment is important to us, and it's great to know that came through during your visit. We truly appreciate your support and look forward to seeing you again. Team Longo Lexus

July 26, 2025

my experience was easy and clear working with Marc at Longo, I reached out to many other dealers who I felt were just trying to make a sale, but Marc was considerate of what I wanted and giving me the be More

by teejay91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Fata
Jul 28, 2025 -

Longo Lexus responded

Thank you for sharing your experience. We're glad to hear that Marc made the process clear and straightforward, and that he took the time to understand your needs rather than simply making a sale. It's great to know he helped you find the best deal possible. We truly value your feedback and appreciate the opportunity to earn your trust. Team Longo

July 26, 2025

My husband and I couldn't have been more pleased with our recent visit. We went to replace a damaged tire and that was taken care of very well. Then - my husband asked about getting a Lexus Top Coat -ceramic More

by Happy Camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza and excellent rep for my Enform questions, Edgar Anzaldo
Jul 28, 2025 -

Longo Lexus responded

Thank you for sharing such detailed feedback about your recent visit. We’re happy to hear everything—from the tire replacement to the Lexus Top Coat ceramic coating—was handled to your satisfaction. It's great to know the coating turned out beautifully and that Edgar provided excellent support throughout your visit. We appreciate your trust in Longo and are glad we could deliver an experience that left you both feeling well taken care of. Hurry back - Team Longo Lexus Svc Center

July 26, 2025

Service consultant Kelly Yang is excellent, courteous, knowledgeable and kind. Car finished before service scheduled time. More

by Aidahung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jul 28, 2025 -

Longo Lexus responded

Thank you for your kind words and for recognizing Kelly's excellent service. We’re glad to hear that her courteous and knowledgeable support made a positive impression and that your vehicle was ready ahead of schedule. We appreciate your feedback and look forward to serving you again in the future. Hurry back - Team Longo

July 25, 2025

The appointment time was easy for me and the wait time was unbelievably. The hole experience was seamless. More

by crowded191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hieu Le, Rodolfo Ayala Jr.
Jul 25, 2025 -

Longo Lexus responded

Thank you for taking the time to share your experience. We're glad to hear that scheduling your appointment was convenient and that your wait time was minimal. It's great to know the whole experience felt seamless for you. We appreciate your feedback! Have a wonderful weekend and please hurry back - Team Longo Lexus

July 25, 2025

Great experience. Eric Kim was wonderful to work with and made the entire transaction seamless More

by Ray S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Kim
Jul 25, 2025 -

Longo Lexus responded

Thank you for your post and we're humbled to have been selected to handle your auto care needs. Enjoy what you drive - Team Longo

July 24, 2025

Mark and Jose were both seamless to work with, they made my experience streamlined and very pleasant. Highly recommend. More

by yskev25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza, Marc Fata
Jul 24, 2025 -

Longo Lexus responded

Mark and Jose are committed to providing seamless and pleasant experiences. We appreciate your recommendation and look forward to assisting you again. Team Longo

July 24, 2025

Very professional, helpful, & knowledgeable. Helped me with my car issues thank you! Will be back. More

by Jesus M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jul 24, 2025 -

Longo Lexus responded

Thank you, Jesus, for taking the time to share your recent service experience at Longo Lexus on DealerRater. We truly appreciate your kind words about our team member, Michael. It’s an honor to serve you, and we’re excited to share your feedback with him. Wishing you a fantastic day!

July 23, 2025

My wife and I walked on the car lot today and a salesperson Eric Garcia approached us. We had done a lot of research and knew what car we wanted. He made the whole buying experience very pleasurabl More

by 527ray
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Jul 23, 2025 -

Longo Lexus responded

Thank you so much for taking the time to share your recent experience with us. We are truly honored to have earned your business, and we’re especially thrilled to hear that Eric Garcia made such a positive impact on your car-buying journey. Your kind words are a testament to Eric’s dedication, hard work, and passion for helping our guests. His journey from starting in our wash bay to becoming a standout in sales reflects the values we hold dear as a dealership—integrity, perseverance, and exceptional customer service. While we're disappointed to hear your previous visit didn't reflect our standards, we're grateful that Eric was able to show you the true experience we strive to deliver every day. Your feedback not only motivates our team but also helps us continue to grow and improve. Team Longo Lexus

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