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Longo Lexus

El Monte, CA

4.9
2,061 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,061 Reviews of Longo Lexus

February 26, 2025

Very clean showroom, friendly staff. Many models in stock. Had a good amount of used Lexus vehicles what I was looking for. More

by john.funakoshi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Truong
Feb 26, 2025 -

Longo Lexus responded

Thank you so much for your kind review! We’re glad to hear you had a positive experience with us. We take pride in maintaining a clean showroom and offering friendly service. It’s great to know you found the used Lexus vehicles you were looking for. We look forward to serving you again soon! Team Longo Lexus

February 26, 2025

Jim from Service took great care and explained all necessary work in detail. He was very patient and gracious. More

by n_jeras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Feb 26, 2025 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that Jim from our Service team took great care of you and explained everything in detail. We truly appreciate his patience and graciousness. We’ll be sure to pass along your kind words to him! Longo Lexus

February 26, 2025

Very pleasant experience as always with this dealership and sales staff , This would be number four auto transaction with Longo Lexus. Honest folks all around. Always keeping their word! More

by descoto111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tomson Diep
Feb 26, 2025 -

Longo Lexus responded

Thank you so much for your kind words! We truly appreciate your continued trust and support in Longo Lexus. It’s always a pleasure to work with guests like you, and we're thrilled to hear that your experience with our dealership and sales staff was once again a pleasant one. Congratulations on your fourth transaction with us! We pride ourselves on being honest and keeping our word, and we’re so grateful that you continue to choose us for your auto needs. Looking forward to serving you again in the future!

February 25, 2025

Robin Ho made me feel very welcomed and comfortable. He explained everything well. I feel he was very honest regarding the need for future service visits. So friendly. More

by tonirodriguez598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Feb 25, 2025 -

Longo Lexus responded

Thank you so much for sharing your experience! We're so glad to hear that Robin made you feel welcomed and comfortable during your visit. He truly embodies the friendly, honest service we strive to provide, and we're pleased to know that his clear explanations and transparency about future service visits left a positive impression. Team Longo Lexus

February 21, 2025

I recently brought my car in for service at Longo Lexus, and my experience with Robin Ho was outstanding. From start to finish, Robin provided top-notch customer service, keeping me informed every step of t More

by mynamejeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Feb 21, 2025 -

Longo Lexus responded

Thank you for sharing your wonderful experience at Longo Lexus! We’re thrilled to hear that Robin Ho provided you with exceptional service and made your car’s visit smooth, efficient, and hassle-free. Robin’s commitment to customer care and attention to detail truly stands out, and we are so glad your car is running perfectly!

February 20, 2025

Good customer service and very on time pickup car for service . They need more cars for loan. More

by carinachen123@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Lam
Feb 20, 2025 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and your feedback has been noted. - Team Longo

February 20, 2025

This is a great place to bring your Lexus for service . We have been coming here for years . More

by Jocee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Feb 20, 2025 -

Longo Lexus responded

We're humbled to serve you and your auto care needs @ Longo Lexus

February 19, 2025

From the moment we reached out by email. Fiona has been very hepful. She is very knowledgeable and answered all important questions. She was very pleasant and accommodating. I would definite More

by Bakerevelyn30
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fiona Li
Feb 19, 2025 -

Longo Lexus responded

Thank you for sharing your positive experience with Fiona! We're so glad to hear that she was helpful, knowledgeable, and accommodating throughout the process. It's great to know she was able to answer all your important questions, and we truly appreciate your kind recommendation. If you ever need assistance in the future, don’t hesitate to reach out. We’d be happy to help! Team Longo

February 19, 2025

Longo provided a great service for my car on 2/14/25 and the Francis was very helpful and friendly More

by tracy005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Feb 19, 2025 -

Longo Lexus responded

Thank you for sharing your experience with us! We're glad to hear that Longo provided great service for your car and that Francis was helpful and friendly. We truly appreciate your feedback and your trust in us. Team Longo Lexus

February 19, 2025

I could receive the maintenance service in a timely manner. The employee at the information desk was not much helpful. More

by m-minako
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Feb 20, 2025 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and allowing us to extend our apology. Our Service Manager, Jennifer Nam, tried reaching you on February 19, 2025 but was unsuccessful in reaching you directly. She did leave her contact information on your voice mail and we look forward to hearing back from you - Team Longo

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