Longo Lexus

Extremely helpful and it’s always so easy to test drive cars without pressure. Would definitely recommend! cars without pressure. Would definitely recommend! More

Good service. Straight forward and timely. Was easy to make appointment Courteous. Will continue to use service Straight forward and timely. Was easy to make appointment Courteous. Will continue to use service More

I just wanted to take a moment to sincerely thank Beau Ly for the exceptional service he provided in helping resolve the issue with my RX350h. Beau’s absolute professionalism, friendliness, relentless effort for the exceptional service he provided in helping resolve the issue with my RX350h. Beau’s absolute professionalism, friendliness, relentless efforts, and dedication to understanding and diagnosing the problem went above and beyond my expectations. Having been a loyal customer of Longo Lexus for many years, I can confidently say that Beau is the best representative I’ve ever had the pleasure of working with. His commitment to truly helping customers is something rare and greatly appreciated. My most sincere Thank You again to Beau Ly for his outstanding support. He certainly made my experience with Longo so smooth and stress-free, and it truly means a lot. Beau is absolutely THE BEST!!! More

Every advisor here is knowledgeable and efficient. They are respectful of my time and only recommend what I need. My car is ready on time and running great. They are respectful of my time and only recommend what I need. My car is ready on time and running great. More

Brought my ES300h in for 30 mo scheduled maintenance on a Friday morning. When arrived, there was one vehicle in front of me, but soon, a couple more arrived; but checking in was smooth and quick. Francis, Friday morning. When arrived, there was one vehicle in front of me, but soon, a couple more arrived; but checking in was smooth and quick. Francis, my service specialist, quickly went over my service order and got it going. The waiting lounge was roomy and comfortable, I enjoyed the time relaxing while waiting for the service to complete. Work was done earlier than the estimated time frame. I’m happy with the experience and the service received. More

Had such a great experience working with John Yang in the service department. Hands down one of the best service advisors I’ve dealt with across all the different car brands I’ve owned. The intake process wa service department. Hands down one of the best service advisors I’ve dealt with across all the different car brands I’ve owned. The intake process was super thorough, and John clearly explained the next steps. I had a few ongoing issues with my NX that were previously brushed off as “normal” by Crown Lexus, but John actually took the time to listen. He even had me take a drive with the shop foreman, who right away noticed the issues and said they’d look into them. John kept me updated throughout the repair with regular texts and gave realistic timelines, which I really appreciated. When I picked up my car, the porter even asked if I wanted it rewashed since it had gotten a little dusty earlier in the day. A couple of days later, John followed up to confirm everything was taken care of, and it absolutely was. Overall, just a smooth and awesome experience from start to finish. Thanks again, John! More

Can’t go wrong with service advisor Jim Palmer. Thaily Rodas was very helpful scheduling a service appt and reserving a courtesy vehicle Thaily Rodas was very helpful scheduling a service appt and reserving a courtesy vehicle More

Beau was excellent to work with as always. Service was completed on time and I was kept informed of the progress in a timely fashion. I highly recommend Long Lexus for all your Lexus service n Service was completed on time and I was kept informed of the progress in a timely fashion. I highly recommend Long Lexus for all your Lexus service needs. More

I went to buy a car and made a friend. So, I guess I would consider myself particular about condition and they had a certified pre-owned which gave me a very secure feeling along with a ho So, I guess I would consider myself particular about condition and they had a certified pre-owned which gave me a very secure feeling along with a host of benefits. The challenge was I was an hour and a half away and hoped to get a consultant that would understand my picky questions and answer them honestly, I did, Marc Fata. Marc listened and understood my needs and responded with photos and answers as well solutions that met - exceeded my needs! Pictures, documents all came flooding in, then follow up calls to review and confirm. Next, he heard I did not have a second driver to drive what I suspected would be a successful sale and he got that taken care of as well. I saw the car and it was just as described and promised to be in ALL aspects and we had time to get to know one another. Wow I bought a car and made a friend - now that is a first for me! More

Excellent job and let me feel comfortable and very kind to me the faster job to me the faster job More