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Longo Lexus

El Monte, CA

4.9
2,054 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,054 Reviews of Longo Lexus

September 21, 2022

Man wong is unfriendly . Not trying to help. Don’t know how to service customers More

by shirleyta99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Man Wong
Sep 22, 2022 -

Longo Lexus responded

Thank you, Ms. Ta, for sharing your viewpoint on Google & DR and allowing us this opportunity to discuss directly with your service consultant – M. Wong w/ reference to repair order ending in 334. We quoted you for a 20K service and you mentioned you had a Lexus coupon which you did not have present. Considering we are a dealership, that strives to save our servicing guests money, we informed you that we honor AAA members a 10% if the services are not already at a discounted price. You stated you were a AAA member, but didn’t have your card available, we still honored the discount without the card present. Your husband shortly after sent you the Lexus coupon, which was from Lexus of Glendale, where you had purchased your vehicle and not Longo. We were unable to combine both a AAA discount and your coupon from Lexus of Glendale. We'd also like to make not the coupon was not for the service you were rendering and for that reason you were dissatisfied. Your feedback has been noted and shared with the appropriate personnel.

September 20, 2022

David Truong provided me with the best experience possible during my car buying experience. This is my first Lexus vehicle 2020 Lexus RX 350, and first time at Longo Lexus in El Monte and I can truly More

by Victor Fernando
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Truong
Sep 20, 2022 -

Longo Lexus responded

Thank you Mr. Fernando for the kind posting on DealerRater and you thought high enough of your experience @ Longo Lexus Sls Dept you wanted to share with all of those who read DealerRater reviews. We're so honored to serve you and please enjoy what you drive - Team Longo

September 20, 2022

My service advisor, Man Wong, had the service dept. address of all my auto concerns for that day. He always is courteous and respectful. The entire staff that I come in contact with seems to really en More

by shig s.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Sep 20, 2022 -

Longo Lexus responded

Thank you for being the most important part of our business for so many years - We're so honored to serve you - Team Longo

September 19, 2022

I always bring my car this dealership. The place is clean, comfy and very accommodating The service is fast and spot on. More

by charmainemilad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Sep 19, 2022 -

Longo Lexus responded

We never want you going anywhere else but Longo Lexus for your auto care needs. THANK YOU for being the most important part of our business and hurry back - Team Longo

September 19, 2022

Excellent and professional service. Francis Saldana is your best service advisor. You inventory of new Lexus RX350 is too low. More

by Berts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Sep 19, 2022 -

Longo Lexus responded

What a great way to begin our week @ Longo Lexus Svc Dept, with such a kind posting. With today's market, with high demand and low supply, especially on the RX350, everyone's feeling the pinch. We're honored to serve you Bert

September 19, 2022

EXCELLENT EXPERIENCE. VERY NICE PEOPLE HIGHLY RECOMMENDED. VICTOR THANK YOU. GREAT RECOMMENDATION. I LIKE THE CAR. DIXON TOO.KIND AND VERY ACCOMODATIVE HELP US ALL THE WAY More

by RcCLARITO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Dixon Pai
Sep 19, 2022 -

Longo Lexus responded

Thank you for the smile this posting has brought all of us @ Longo Lexus and we're honored to serve you - Enjoy what you drive

September 18, 2022

Excellent service staff compared to other dealerships. Sales staff may not be as good.though More

by fcmitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Sep 19, 2022 -

Longo Lexus responded

As a guest of Longo Lexus, you must know how important our guests experiences are and we're sorry to read your Sls visit was not to your satisfaction. At your convenience, please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. 626.580.6057 or kary.loefler@longotoyota.com

Sep 19, 2022 -

fcmitch responded

I was very satisfied with my visit. Jim Palmer is “ top notch”.

September 18, 2022

Very communicative service advisor with excellent service and great follow up. The paperless technology is first class. More

by John.Bronstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Sep 19, 2022 -

Longo Lexus responded

We're honored to serve you Mr. Bronstein and THANK YOU for being the most important part of our business & hurry back - Team Longo

September 17, 2022

Not too long to reach the dealership about 15 min from home , some nice employees to deal with More

by Ermilda
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Parada
Sep 19, 2022 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus for your auto care needs.

September 14, 2022

They have a good service, they take care of the car. Easy to make a maintenance schedule. More

by Diannex
Recommend Dealer
Yes
Employees Worked With
John Yang
Sep 14, 2022 -

Longo Lexus responded

Thank you for the 5-Star DealerRater posting and for recognizing our efforts in making your appointment setting seamless. Have a wonderful rest of the week - Team Longo

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