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Longo Lexus

El Monte, CA

4.9
2,258 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,258 Reviews of Longo Lexus

April 10, 2023

Dealers Longo Lexus very good service and good sale prices , Davis Lương good service for me , I very Thanks him More

by duylinh6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Truong
Report | Print
Apr 11, 2023 -

Longo Lexus responded

Congratulations on your recent purchase from Longo Lexus and happy to read of the caring attention provided by David. Make it a great day and thank you again, for visiting Longo Lexus

April 09, 2023

Thank you Longo Lexus for making sure my car was working properly and safe again and for always keeping in touch with me with what was needed. More

by Lorena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
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Apr 10, 2023 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus

April 09, 2023

Excellent service, always good with communication, and personal attention. Will always service my car here More

by Johnl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Man Wong, Beau Ly
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Apr 10, 2023 -

Longo Lexus responded

Thank you for the trust you have in our company (Longo Lexus) and team (Beau | Man)

April 09, 2023

I received great customer service and was able to get my new car in a fast and efficient manner. More

by cecilia.aguilar
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Zeng
Report | Print
Apr 10, 2023 -

Longo Lexus responded

Enjoy what you drive -Team Longo

April 07, 2023

Francis was extremely helpful and courteous. He worked with me to make I stayed within my budget More

by ChrisP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana, Gerardo Ayala
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Apr 07, 2023 -

Longo Lexus responded

Thank you Chris for the rating & review - Have a great weekend and hurry back

April 06, 2023

Very punctual on time and good job. Very good customer service always helpful. Nice, polite, and very good.nice work More

by Jyoti Mehta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wang
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Apr 06, 2023 -

Longo Lexus responded

We're honored to serve you - Team Longo

April 04, 2023

Unprofessional service advisor Kelley swang not bothered to let the customer’s know status of the vehicle when pick up. So many problems I am experienced at the dealership live in San Diego driving up to El More

by Kent.uong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Report | Print
Apr 04, 2023 -

Longo Lexus responded

We wanted to acknowledge your DealerRater posting and appreciate you sharing your viewpoints. In reviewing your visit for RO # ending in 315 there was communication on behalf of Kelly your service advisor. We know you had been working with another Lexus dealership (San Diego) and you did not get the results there, we needed a recheck. A Tas case was created with Lexus Corporate for the recheck of your Lexus. We provided you with a Loan car while this took place at no cost to you. As a business we wanted to handle your concerns and take care of them, which we believe the reason for your visit have been resolved. Please know if you have further questions please feel free to contact us.

April 03, 2023

Great to have a loaner car, they always find something else that needs fixing, they check the whole car over, not just what you came in for. The first time years ago I went in for an oil change they found More

by Davidm
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
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Apr 04, 2023 -

Longo Lexus responded

Thank you for entrusting the team @Longo Lexus with your auto care needs.

April 01, 2023

Very friendly salesperson. I would definitely recommend a friend or family member to this dealership . More

by Jerry.chavoya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Nguyen, Emilio Mejia
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Apr 04, 2023 -

Longo Lexus responded

Thank you for the review, Emilio and team are honored to serve you.

April 01, 2023

Service advice is great and the staffs is very professional, thank you for your service More

by leevan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Yang, Edgar Anzaldo, Jennifer Nam
Report | Print
Apr 04, 2023 -

Longo Lexus responded

We're honored to serve you - Team Longo

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