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Longo Lexus

El Monte, CA

4.9
2,111 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,111 Reviews of Longo Lexus

October 14, 2022

Great service department. Jim Palmer terrific service advisor. Knowledgeable friendly and conscientious.I would highly.recommend More

by DR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Report | Print
Oct 14, 2022 -

Longo Lexus responded

Thank you for the kind posting on DealerRater and delighted to read of the caring attention provided by Jim Palmer and the service team @ Longo Lexus - Have a great weekend and hurry back

October 14, 2022

The process was Easy . Man Wong was courteous, and had good communication Very good service More

by Cake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Report | Print
Oct 14, 2022 -

Longo Lexus responded

Thank you for the trust you have in our company (Longo Lexus)

October 09, 2022

The tire technician I talked to on Tuesday, Discussed with him issue tire pressure and he is happy to check it out for me and now the car run so smoothly compared to before I bought the car in. I forgot More

by Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name isn’t listed gete
Report | Print
Oct 10, 2022 -

Longo Lexus responded

Thank you Diana for the kindness of your posting on DealerRater - Team Longo Lexus

October 09, 2022

Attentive, professional, clean environment, communicates well, technically sound, friendly staff. I have been coming to Longo Lexus for almost 20 years, and there is no better service experience than Longo. More

by TT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Report | Print
Oct 10, 2022 -

Longo Lexus responded

THANK YOU so much for your loyalty to our campus (Longo Lexus) for 20 years boy is that making us smile. THANK YOU, for being the most important part of our business. Team Longo

October 06, 2022

I had Eric Garcia help us out with our Lexus purchase and he has great costumer service. We are looking forward to another purchase. More

by Ghislaine Rousseau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Report | Print
Oct 06, 2022 -

Longo Lexus responded

We know you have many choices when selecting a brand | dealer and we're honored you've chosen Longo Lexus and Eric to handle your auto care needs. We as well, look forward to servicing your investment (vehicle) and any future purchases and or leases you may need. Make it a great day and THANK YOU again, for being the most important part of our business - Team Longo

Oct 06, 2022 -

Ghislaine Rousseau responded

Thank you for all your help.

October 05, 2022

My service advisor is friendly and knowledgeable . The service is good. The place is nice and clean. More

by No screen name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Oct 06, 2022 -

Longo Lexus responded

We're honored to serve you - Team Longo Lexus

October 04, 2022

It’s a great and pleasant experience visiting Logo Lexus. The facility was very clean and organized. Especially, excellent customer service was provided by service advisor Man Wong. Highly recommend this More

by Jacky Lam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong, Beau Ly
Report | Print
Oct 04, 2022 -

Longo Lexus responded

Thank you Jacky for the trust you have in Longo Lexus. This is certainly the highest compliment we could ever receive considering you would refer all your family & friends to Longo, that's amazing. Have a wonderful "OCTOBER" and hurry back - Team Longo

October 03, 2022

Longo has excellent team commitment. From Jerry to Victor, all our queries were addressed. Jerry set up the expectations clearly on delivery dates and Victor Reyes made sure we walked More

by SheilaM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Jerry Wu
Report | Print
Oct 03, 2022 -

Longo Lexus responded

What a great way to start our week @ Longo Lexus Sls Dept. We're so honored to serve you and please enjoy what you drive - Team Longo

October 01, 2022

Best dealer in LA! I always get the best service here. Employees are very nice More

by Bernardo Verdugo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackelyne Martinez
Report | Print
Oct 03, 2022 -

Longo Lexus responded

Thank you for being the most important part of our business - Team Longo

September 28, 2022

I didn't change the oil this time. When I changed it elsewhere, I found that the bottom lid was damaged by your employees, but they didn't tell me More

by fenghua huang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beau Ly
Report | Print
Sep 28, 2022 -

Longo Lexus responded

Thank you for sharing your viewpoint on DealerRater and allowing us to review, research and respond. Our enquiry led with your vehicle coming in for a 15K service, during the write-up period, a conversation between you and one of our team members, Beau took place about purchasing the maintenance package, which you declined. Because you declined this, you would still be responsible for the 15K service in which the service was performed. The 15k service is a minor service with no oil change, we rotated her tires and performed a brake inspection, replaced the key battery and performed safety inspections. We did not remove any panels during the service. Your feedback has been shared with our Svc Mgmt team and profile noted addressing this concern.

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