Longo Lexus

Robin, he is a excellent services, I feel comfortable, no complain . Thank you so much complain . Thank you so much More

Excellent service. The service advisor explained very clear and friendly. The work was done professionally. Thanks! The service advisor explained very clear and friendly. The work was done professionally. Thanks! More

I bring my Lexus for maintaining service but they found timing liking and Rene try the best to explains to Lexus finance for loyalty clients and for covering the fix without charging when my Lexus guarante timing liking and Rene try the best to explains to Lexus finance for loyalty clients and for covering the fix without charging when my Lexus guarantees cover just expired in two months. Thank you. More

All of my problems were fixed. The free ride was very convenient. Many choices for complimentary beverages. Over all Longo Lexus is a five stars for me. The free ride was very convenient. Many choices for complimentary beverages. Over all Longo Lexus is a five stars for me. More

When I arrive for my appointment, I am checked in immediately. My customer rep, Man Wong, informed me in detail of my work order. I had a cup of coffee a water and before I knew it my car was ready immediately. My customer rep, Man Wong, informed me in detail of my work order. I had a cup of coffee a water and before I knew it my car was ready. I will recommend Man Wong as my next customer rep. Thank you. More

Got a call from Tony M and he told us they had an RX450h in that we might like. Went in and the RX was in the color we wanted and all the features we were wanting. It was a great experience and the whole pr in that we might like. Went in and the RX was in the color we wanted and all the features we were wanting. It was a great experience and the whole process went smoothly from making the deal with Tony M to the financing with Anthony N More

Mr. Chico was helpful at first and the experience started ok at first. However, this was a terrible experience and would give 0 stars if possible. Ms. Claire who was supposed to help us did not do anything ok at first. However, this was a terrible experience and would give 0 stars if possible. Ms. Claire who was supposed to help us did not do anything and I was waiting for 30 mins for the rental car to come outside with no updates. Customers who were behind us were all helped before me and received their cars before me. This is not the type of service I expect. More

I recently purchased a new Lexus and on my drive home from the dealership noticed that the car was pulling to one side. The next morning I took the car on a longer drive and confirmed the issue was persi from the dealership noticed that the car was pulling to one side. The next morning I took the car on a longer drive and confirmed the issue was persistent, so contacted Longo Lexus to report issue and schedule a service appointment. At the time, the car had less than 30mi on the odometer and I wanted to make sure it was documented lest they try to insinuate that I did something to cause an alignment issue. Fortunately, I was able to get an appointment within two days and offered a loaner car while they investigated the issue. Despite having an appointment, I waited about 30min before meeting with a service advisor. He never introduced himself and wasn't particularly friendly but processed the paperwork and told me that my car should be ready in the afternoon. When I reviewed documents later in the day, I realized that the paperwork had the right color/description/temp license plate but the incorrect VIN# associated with this service visit so I texted the service advisor to make sure he correct the issue. He created a second service appointment ticket, hopefully the original one was actually deleted/cleared.In this day/age where service visits are logged on carfax reports, I certainly would not want any inaccuracies in a car's vehicle history due to carelessness. Longo Lexus provided a link via text where I could check on vehicle status. Though my car was initially estimated to be ready for pick up by 2pm, this kept changing incrementally to 3pm/4pm/5pm. At around 3:40 the service advisor texted that the alignment was being done and the car should be ready for pickup shortly, but followed up 20min later to say that the technician wanted to hold the car until the next day so he would test drive it on the freeway, which he couldn't do that afternoon due to traffic. When I asked what could cause an alignment issue on a brand new car, he suggested that I could have hit a curb or pothole. (Car had 5mi on odometer when I purchased and I most definitely had not hit any curbs or potholes.) He advised me that I should be able to collect my car at 11am the next day. The next morning, I didn't receive any updates at all and no response to my text inquiry around 11:45am about when the car would be ready. Text link for car status from previous day showed that car was being worked on and estimated time it would be ready was 5pm. At around 12:45pm I abruptly received a text saying that my car would be ready for pickup in 15min. While I understand that estimates for when a car will be ready can change depending on findings, from a customer's perspective it's helpful to have accurate updates and as much advance notice as possible to coordinate pickup given work schedules and traffic. Despite having a 10:30am service appointment, my car wasn't actually seen by a technician until after 3:30pm that afternoon. What was particularly disappointing was that there didn't seem to be any reason at all to keep my car overnight; the reason stated was so that it could be test driven on the freeway the next day, which never seemed to have happened at all. The Lexus app provides notifications whenever the car was locked/unlocked, which I received throughout the period it was in for service. Also, the Drive Pulse & Trips history showed the exact time and course that the car was driven after the alignment was completed. There was no additional test drive the next day. What then, was the point of keeping my car overnight and until the next afternoon if it was never even worked on or driven? It made sense to have the car serviced at Longo Lexus since it was literally brand new and purchased from that dealership, but service experience can definitely be improved. Hoping that I might have a better experience in the future with a different service advisor who will be more communicative throughout the process. More

The service advisor Edgar Anzaldo is the best first of all, dearler is clean, service is great. all, dearler is clean, service is great. More

Helpfully, great place to visit. Like mr. Sabino he’s the best sale person. I knew Like mr. Sabino he’s the best sale person. I knew More