Longo Lexus

Easy appointment process. Great service from the staff. Delivered car on time and completed all promised services. No issues. Great service from the staff. Delivered car on time and completed all promised services. No issues. More

Very please with my sale man he was very helpful answer any question or concerns we had. Thank you am very happy with my Lexus any question or concerns we had. Thank you am very happy with my Lexus More

Longo lexus had great customer service and would recommend to others. Reynoso was great with his knowledge. 👍 recommend to others. Reynoso was great with his knowledge. 👍 More

Man Wong always is an advocate for the customer. Reason I try to schedule with him Reason I try to schedule with him More

Have been here for regular maintenance at the service department three times and they never disappoint. Staff always keeps you informed and updated. Easy to get in and out. department three times and they never disappoint. Staff always keeps you informed and updated. Easy to get in and out. More

Employees are very courteous and work very hard to please the customer. And the dealership runs efficiently. the customer. And the dealership runs efficiently. More

Longo Lexus always provides high quality, professional customer service and maintenance. Heve been coming here for 22 years and will continue to be customers for life. My current service advisor Kelly Yan customer service and maintenance. Heve been coming here for 22 years and will continue to be customers for life. My current service advisor Kelly Yang is excellent! He is friendly, knowledgeable and communicates well to address my vehicle needs. I’m completely happy with the service received. More

My service manager, Man Wong, always takes care of my car concerns. I look forward to his helping me and I trust him explicitly. Making the trip from Pasadena to El Monte since I purchased my car in 2007 i concerns. I look forward to his helping me and I trust him explicitly. Making the trip from Pasadena to El Monte since I purchased my car in 2007 is always worth the drive to have my my car serviced. I’m always happy and satisfied with the jobs done on my car. More

K I would not recommend dealer. I took my car in twice the first time was for the hybrid battery which that was a good service experience. This second and last time hasn’t been as g I took my car in twice the first time was for the hybrid battery which that was a good service experience. This second and last time hasn’t been as good of an experience first they wanted to charge me the diagnostic which they had done for the hybrid battery and now it was the regular battery and when I picked up car the car was filthy front windshield was splattered with some type of red sugary beverage that appearently had dried up, and I had to inform them n ask if they would clean up the windshield, also bird poop all around the exterior of car which due to front bumper damage they’re not able to wash the car which is understandable, but they didn’t vacuum the car , the first time they did detail the inside of my vehicle but this time they did not as a matter of fact they left the dirty napkins in there with oil. And I get a call a day and a half later saying that they’re going to bill me $200 because it smells like smoke in the car when they had it for a day and a half and nobody told me nothing when I turned it in which I was there for over half an hour unloading my car and the guy who took it or anybody after that did not tell me anything I didn’t hear from them for a day and a half the guy I spoke to wasn’t aware that I had picked my car up n was inquiring when I was going to be in to pick up my car. I asked why I was not informed that car smelled like smoke which it’s not likely to smell like smoke when nobody smoked in that car . So for the lack if communication with customer, I am very unsatisfied. More

I always take my car to Longo even though there’s another dealership within two miles. I received personalized, thorough and timely service in a spotless environment. dealership within two miles. I received personalized, thorough and timely service in a spotless environment. More