Longo Lexus

Excellent service from service advisor Kelly Yang and car was serviced and cleaned very well. Entire process was easy, professionally handled in a friendly and easy manner. Top notch! was serviced and cleaned very well. Entire process was easy, professionally handled in a friendly and easy manner. Top notch! More

Brought my 2019 Lexus NX to their collision center for repairs on April 4th and let me say, I wish I had taken it somewhere else. First off, the staff just waits for things to happen on their own. They d repairs on April 4th and let me say, I wish I had taken it somewhere else. First off, the staff just waits for things to happen on their own. They don’t follow up with suppliers nor insurance companies when there are any issues. My insurance forgot to approve couple of items, the collision staff did not care to follow up (2 weeks passed) I wasn’t aware of this until I called the estimator from Longo, so then I proceeded to call my insurance and they right away approved the missing items. One of the items was the headlamp. My insurance assigned a supplier to get the head lamp from. Two weeks later I called the estimator (Richard) for an update (mind me, if I wasn’t the one calling the collision center I wouldn’t get any phone calls, emails, updates from them). Again, they let 2 weeks passed without trying to reach the supplier nor my insurance. I proceeded to call my Insurance to have them approve a different supplier to provide the headlamp and my insurance right away got in contact with the collision center and approved it. A week passed only part missing was the bumper. On June 3rd I called Richard to get an update, I was told the delivery date for the bumper was June 4th. He was not aware of this because he didn’t care to follow up until I called for an update. June 6th I got a phone call from my insurance saying that my car will be ready until June 24th. If Richard had kept up with delivery dates he could have scheduled earlier repairs. They had my car sitting in their garage for 2 1/2 weeks before they decided to work on it. Now I have to wait three more weeks. Almost three months total to get my car fixed. I get it some parts were back order but the lack of urgency and communication from longo staff is frustrating. More

Jim was exemplary and very professional. Helpful and also very carrying about his customers. Job superbly well done. Thank you Jim. Helpful and also very carrying about his customers. Job superbly well done. Thank you Jim. More

Good service and professional Jose and Alex were very polite while delivering the loaner and my car back polite while delivering the loaner and my car back More

Top notch service in all aspects. The BEST. Their service advisors are honest and extremely professional. The BEST. Their service advisors are honest and extremely professional. More

Longo Lexus IS committed for its customers satisfaction through their employees effective interactions with customers. I appreciate their thoughtfulness and honesty. through their employees effective interactions with customers. I appreciate their thoughtfulness and honesty. More

Mr Palmer is one of the best advisers we got Dealer is great too, easy to make an appointment, they care for customers proving a loaner and decent price also great too, easy to make an appointment, they care for customers proving a loaner and decent price also More

Excellent customer service all around. Super fast service thank you . Car is still running great! Super fast service thank you . Car is still running great! More

This person really care about customers concern. I am satisfied with her service. I like to see her again. I am satisfied with her service. I like to see her again. More

Brought the car to fix on March. Blew up my GPS. Need to paid $100 deductible. Worst dealer I had ever dealt with. Bad service agent Blew up my GPS. Need to paid $100 deductible. Worst dealer I had ever dealt with. Bad service agent More