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Longo Lexus

El Monte, CA

4.9
2,077 Reviews
Call Dealership (626) 652-3381
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3530 Peck Rd

El Monte, CA

91731

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2,077 Reviews of Longo Lexus

January 30, 2022

Excellent services every time I am here. Very efficient and work done within time estimate. Would highly recommend. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
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Jan 31, 2022 -

Longo Lexus responded

Thank you for posting your experience @ Longo Lexus on DealerRater and delighted to read of the caring attention provided by John - Make it a great day

January 29, 2022

Easiest hassle free experience of any dealership I’ve gone to. Customer satisfaction is a very high priority with longo lexus. More

by Leanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Littleton
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Jan 31, 2022 -

Longo Lexus responded

Congratulations from Longo Lexus on your recent purchase and honored you've chosen Longo | Gary to handle your auto care needs. Enjoy what you drive -Team Longo

Feb 01, 2022 -

Leanne responded

Thank you Longo Lexus and Gary Littleton

January 29, 2022

Service advisor was v good. I highly recommended to my friends and family members. I will come again More

by Vicdiam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Lorusso
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Jan 31, 2022 -

Longo Lexus responded

Thank you for entrusting the team @ Longo Lexus with your servicing needs. Make it a great day and hurry back

January 28, 2022

Good dealer, services, nice waiting areas and friendly services peoples, very comfortable when drive in More

by hocsinh128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
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Jan 28, 2022 -

Longo Lexus responded

We're honored to serve you @ Longo Lexus Svc Dept - Have a wonderful weekend and hurry back - Team Longo

January 28, 2022

This is a so beautiful car. Metallic black color is very stunning. Especially Jerry and Ion are so nice and very professional in providing a awesome quick services in my purchase. More

by Paris N
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ion in Finance services, Jerry Wu
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Jan 28, 2022 -

Longo Lexus responded

From all of us @ Longo Lexus - CONGRATULATIONS, your new Lexus sounds stunning. We're honored to serve you and enjoy what you drive -

January 27, 2022

This place has Great customer service. The waiting time is little to none and the communication is A + More

by lesliesuarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
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Jan 27, 2022 -

Longo Lexus responded

Thank you for sharing your service visit to Longo Lexus | Robin on DealerRater. We're honored to serve you - Have a wonderful rest of the week and hurry back - Team Longo

January 26, 2022

Payed $1700 to fix check engine light and my windows and hatch door didn’t work and had additional cost to fix these things that worked before having my check engine light repaired. Total scam!! I was hone More

by stuff3818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Palmer
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Jan 27, 2022 -

Longo Lexus responded

We’re sorry of the ill feelings you’ve expressed on DealerRater and would like to extend our apologize for any disappointment your visit may have brought you. We appreciate this opportunity to review, research and respond. We had the pleasure of speaking with your service consultant J. Palmer and describes the following: We reinitialized the windows before we wrote up the vehicle. We also found the trunk cancel & valet button in the glove box was disconnected and once we reconnected the rear hatch worked again. We confirmed with the technician on the parts installed and found that would not impact the dashboard area from the previous repairs. The shift indicator light was burned out and you authorized charges for this repair. If you do have any unanswered questions, please feel free to reach out to your service consultant Jim, he’s always here to listen and discuss any | all questions you may have.

Jan 27, 2022 -

stuff3818 responded

So basically you’re telling me it cost 389.00 to change a lightbulb because like I said everything was operating before the $1700.00 service. Windows, hatch and shifter light. Something doesn’t sound right and I can’t believe how your service department was the only mechanic to open the hood and all three issues were not operating after a two weeks of repairs. I’m afraid I may have to report this, it’s just sounds ridiculous as I continue to explain myself. Please respond and leave a mangers information. Thank You, Ron

Jan 27, 2022 -

stuff3818 responded

Did anyone consult with the original mechanic who Obviously had problems with the “check engine light” and lock windows out and disconnected the hatch and I had to pay for his or her mistakes. Hopefully we’ll come to an agreement and this issue doesn’t re-occur again. Jim and the last mechanic were great but please try and see it from my point of view. Thanks, Ron

Jan 27, 2022 -

Longo Lexus responded

Certainly our Svc Mgmt team info is: Clement Cisneros D: 626.580.6206 E: clement.cisneros@longolexus.com Your correspondences have been sent to Mgmt Thank you

January 26, 2022

They were very efficient and timely. I don’t have to wait long for my car. More

by Cmford3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Report | Print
Jan 26, 2022 -

Longo Lexus responded

Thank you for sharing your viewpoint on DR and please know how honored we are to serve you - Team Longo

January 26, 2022

Great service from A-Z! Courteous staff from vehicle drop off, explanation of service, payment, pick up, and drive off with my vehicle all washed clean. Francis Saldana is my service advisor. Great guy, cust More

by Elmer B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Report | Print
Jan 26, 2022 -

Longo Lexus responded

What a great way to start our day @ Longo Lexus with such a kind-hearted review - THANK YOU for the smile and for entrusting the dealer with your servicing needs - Make it a great day and hurry back - Team Longo

January 25, 2022

It’s very clean nice and very organized.The services are pretty good.I really like going there. More

by jinho_1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Yang
Report | Print
Jan 25, 2022 -

Longo Lexus responded

We're honored to serve you - Team Longo

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