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Longo Lexus

El Monte, CA

4.9
2,130 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,130 Reviews of Longo Lexus

April 02, 2025

Easy to work with. Staff has great knowledge of their Lexus cars. They were able to find exactly what I wanted at a price that was a few thousand dollars lower than the More

by Kenny
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Garcia
Apr 02, 2025 -

Longo Lexus responded

We're so happy that Eric and the team were able to assist you in finding exactly what you were looking for, and we're thrilled to hear it was at a much better price than the other dealerships you visited. Thank you for choosing Longo Lexus and welcome to the Longo Family!

March 31, 2025

Jorge sold me my first Lexus, after driving Mercedes Benz’s for over 25 years. I convinced myself, I wasn’t buying anything other than Cloud burst GreyES300 FSport or black out. He sent me a video of a More

by rhodamcmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Mar 31, 2025 -

Longo Lexus responded

We truly appreciate you sharing your experience. After 25 years of driving Mercedes-Benz, making the switch to Lexus is a big step, and we're glad Jorge helped make it an easy and enjoyable process. It’s great to hear that the silver RS 300 F Sport caught your eye and that you love both the color and interior. Enjoy your new Lexus, and thank you for your support!

March 31, 2025

Excellent service. Mr. Francis Saldaña was very likable, knowledgeable, professional and kept me informed of the work progress about my car. More

by Charles B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
Mar 31, 2025 -

Longo Lexus responded

We appreciate your kind words and for sharing your experience. Excellent service is what we strive for, and we're glad to hear that Francis's professionalism, knowledge, and communication made a difference. Keeping you informed throughout the process is always a priority. Thank you for your support! Longo Lexus

March 31, 2025

They didn’t fix my tire squeaking issues. This was the 3rd time I took my car there. At 1st the service advisor was going to charge me for inspection, even though I told him this was the 3rd More

by Hwangtiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Anzaldo
Apr 01, 2025 -

Longo Lexus responded

Thank you for sharing your perspective and giving us the opportunity to apologize. We’re also sorry for any frustration you’ve experienced despite our extensive efforts to address the brake noise concern. To recap, our shop foreman conducted a test drive with you, which led to opening a TAS case (ending in 0394) with Lexus HQ. Additionally, we consulted Lexus’s Field Technical Specialist (FTS) for our district. Your feedback has been shared with our Service Management team and noted.

March 24, 2025

Longo makes the whole process so easy. Nice facilities and the staff are incredible. Thank you. More

by Kimberly.Caldarone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Mar 24, 2025 -

Longo Lexus responded

Thank you for your kind words. We're so glad to hear that you had a great experience at Longo. We strive to make the process as easy and enjoyable as possible, and it’s wonderful to know our facilities and incredible staff made a positive impact. We truly appreciate your support. Team Longo

March 24, 2025

Man Wong always provides excellent service. Provides regular status updates and patiently explains each line item. More

by DealerReviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Mar 24, 2025 -

Longo Lexus responded

We’re delighted to hear that Man Wong consistently provides excellent service! Keeping our customers informed with regular updates and clear explanations is a top priority, and we’re glad you appreciate his dedication. Make it a great day - Team Longo Lexus

March 23, 2025

Extremely satisfied repeat customer! Man Wong always provides excellent service to keep my RX 350 smoothly running. And the prompt flatbed service that Ricky and Julio provided is one of More

by cykaufman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Ma; Julio Arceo, Man Wong
Mar 24, 2025 -

Longo Lexus responded

We’re thrilled to hear that you’re extremely satisfied with your experience at Longo! Man Wong’s dedication to keeping your RX 350 running smoothly, along with the excellent flatbed service from Ricky and Julio, truly exemplifies our commitment to top-notch service. Team Longo

March 22, 2025

Special thanks to Beau Ly for the excellent service throughout the repair process. I chose Longo Lexus because of their very honest pricing and I was very happy with the service More

by julieyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Mar 24, 2025 -

Longo Lexus responded

We truly appreciate your feedback and are glad to hear that Beau Ly provided excellent service throughout the repair process. It’s great to know that our honest pricing and quality service made your experience a positive one. Hurry back - Team Longo Lexus

March 18, 2025

John was an amazing service advisor. He was very courteous and very knowledgable. The service center had a lot of amenities. More

by LunLunDiDi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Yang
Mar 18, 2025 -

Longo Lexus responded

We appreciate you sharing your experience. John provided courteous and knowledgeable service, and we’re glad to hear it met your expectations. Our service center is designed with our guests in mind, and we’re pleased that the amenities added to your visit. Hurry back Team Longo

March 18, 2025

This particilar Lexus dealer and Isaac was warm and welcoming. It was truly a great experience. More

by Annski2025
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Kim
Mar 18, 2025 -

Longo Lexus responded

Thank you for sharing your experience. We're thrilled to hear that Isaac and our team provided a warm and welcoming atmosphere. Your kind words mean a lot to us, and we're so glad you had a great visit. Team Longo Lexus

Mar 19, 2025 -

Annski2025 responded

I would also like to mention that Isaac followed up how the car was doing after 2 or 3 days. I felt valued as a customer. Isaac was professional, knowledgeable, and incredibly efficient. He had everything ready for us, and we were in and out faster than we expected. It's clear he values his customers time and ensures they get exactly what they need. Highly recommend working with Isaac if you're in the market for a new vehicle.

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