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Longo Lexus

El Monte, CA

4.9
2,287 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,287 Reviews of Longo Lexus

May 23, 2022

Waiting area is comfortable and thoughtful Technicians are professional and knowledgeable Loan department is easy and fast Paperwork is neat and environment friendly More

by Jo Shen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 23, 2022 -

Longo Lexus responded

We know you have many choices when selecting a servicing dealer and we're honored @ Longo Lexus to handle your car care needs. Make it a great day Team Longo

May 23, 2022

Friendly and efficient service, very appreciated clean environment. I got one key chain from the gift shop, quality very bad Nice service from the rental car More

by notchanna
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 23, 2022 -

Longo Lexus responded

Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler to discuss your dis-satisfaction about the key chain. She can be reached at D: 626.580.6057

May 22, 2022

Excellent customer services the work was done in efficiently time. I recommend it to all of my friends 👍 More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
May 23, 2022 -

Longo Lexus responded

Thank you Ms. Sandra for the 5-star DealerRater posting about your visit to Longo Lexus and make sure you hurry back

May 22, 2022

Francis Saldana is the right person for this job, professional and outstanding personality. Fully satisfied for the service. More

by Keyman111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 23, 2022 -

Longo Lexus responded

Thank you -

May 23, 2022 -

Keyman111 responded

Keep up the good works

May 21, 2022

My experience at Longo Lexus was great. Angelica was very helpful and knowledgeable when it came to answering any of my questions. I would highly recommend my friends and family to Longo Le More

by alondra9583
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica Ugalde
May 23, 2022 -

Longo Lexus responded

Thank you Alondra for being the most important part of our business and enjoy what you drive - Team Longo

May 21, 2022

I am extremely content with the service experience Man Wong provided me. Man is always very attentive, helpful, caring and best of all... honest. In this day and age, it is difficult to find some with Man More

by luissilva928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
May 23, 2022 -

Longo Lexus responded

Thank you for the kind posting on DealerRater and we couldn't agree with you more about Man, he's certainly one of the many reasons why Longo is Longo. Make it a great day and THANK YOU again, for being the most important part of our business. Team Longo

May 21, 2022

Starting from security entrance valet service advisor and rental customer service above and beyond great service More

by Melvin Antonio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Yeung
May 23, 2022 -

Longo Lexus responded

Thank you Mr. Antonio for such a kind posting on DealerRater and know how honored we are to serve you - hurry back - Team Longo

May 21, 2022

Francis Saldanis the person gor the job, professional and very knowledgeable. The waiting from is nice, I can see the service bay from the windows. More

by Keyman111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis Saldana
May 23, 2022 -

Longo Lexus responded

Thank you so much, for taking time out of your day to share your viewpoint, about your service visit @ Longo Lexus on DealerRater. We're honored to serve you - Team Longo

May 20, 2022

The advisor was very helpful and he is so nice and friendly!however , the car is not fully clean. More

by Paris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
May 20, 2022 -

Longo Lexus responded

Happy Friday Paris and thank you for the shout out on DealerRater - Have a wonderful weekend and hurry back- Team Longo

May 19, 2022

I never feel pressured to do an extra service or replace a part. I once took my RX350 in due to an unknown electrical problem and they were very thorough in finding and fixing it for a reasonable cost. More

by bosshoss77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
May 19, 2022 -

Longo Lexus responded

From all of us @ Longo Lexus Svc Dept. we're honored to serve you and we never want you going anywhere else but Longo - Make it a great day and hurry back!

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