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Longo Lexus

El Monte, CA

4.9
2,076 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,076 Reviews of Longo Lexus

January 17, 2022

Very smooth and fast transaction of changing from leasing to buying. Staffs are so reliable and helpful. More

by Lillian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Mejia , Victor Reyes
Jan 17, 2022 -

Longo Lexus responded

Enjoy what you drive Lillian and welcome to the Longo Lexus Family

January 16, 2022

Great customer service! The service advisor Jim, made sure my experience was great! I didn't have an appointment and my car was ready in less 3 hours plus they washed my car and vacuum it. Thank you guys More

by leondaniela94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Palmer
Jan 17, 2022 -

Longo Lexus responded

Boy did this review ever make us smile @ Longo Lexus - Thank you for entrusting the team to handle your servicing needs. Make it a great day - Team Longo

January 16, 2022

Professional, accurate, on time, courteousemployees, Professional, accurate, on time, courteous employees, waiting room clean and neat, Job done on a timely manner More

by bongbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico
Jan 17, 2022 -

Longo Lexus responded

We're honored to serve you and make sure you hurry back - Team Longo

January 15, 2022

My experience at Longo Lexus was amazing.. every single department ( front desk, car loan, the people that greet you at the entrance, parts, service specialist ) was friendly, informative and very professi More

by Augustin.e24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Yang
Jan 17, 2022 -

Longo Lexus responded

Thank you for the kind posting on DealerRater about your service visit @ Longo Lexus. Longo's here when you're ready to purchase. Make it a great day and THANK YOU again, for being the most important part of our business. Team Longo

January 14, 2022

Every time that I go for service they trot me good Michael Chico was very helpful thank you More

by Emma Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chico was the only one that took care of me
Jan 14, 2022 -

Longo Lexus responded

Thank you Ms. Rodriguez for entrusting the team @ Longo Lexus with your servicing needs. Please have a safe weekend and hurry back

January 12, 2022

My service advisor David Parada is very professional and helpful. However, courtesy loan car department representative is not so very friendly, my appointment with the loan car was 11:30, I did not get the More

by DL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Jan 12, 2022 -

Longo Lexus responded

Thank you DL for sharing your viewpoint on DealerRater and delighted to read of the caring attention provided by David Parada, but certainly concerned about your perception of our Loan Car Dept. Because your voice and experience is very important to us, we would like to know more details about your interaction with that particular division of our Svc facility. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com Thank you for helping us be a better ran company and look forward to hearing back from you

January 09, 2022

As always Robin, my Service Advisor, is very helpful. And other stuff is also cooperative. More

by Tosh Enoki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Ho
Jan 10, 2022 -

Longo Lexus responded

We're honored to serve you and make sure you hurry back to Longo Lexus - Happy New Year!

January 07, 2022

Great done on my Lexus E350. Thank you very much for your help, Man Wong. Thank you. Thomas Young More

by Youngyip1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jan 07, 2022 -

Longo Lexus responded

We're honored to serve you and have a wonderful & safe weekend - Team Longo

January 05, 2022

After service,even savage, tire xxx bad,no mention un safe drive,offer cheap tire ,xxxx,mad ruling my holiday,hope you guys have a holidays 😭😭😭 More

by Fchen777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene Reynoso
Dec 23, 2021 -

Fchen777 responded

don't matter is savages or any car ,after at your dealer services, any thing wong should let the Customer know, Especial Is my rear tire all wears out you can see the inner side wall already, is xxx bad,very unsafe,no one say a thing,is very Unprofessional. Found out my tires were damaged days after the dealer checkup,happy holiday.

Dec 23, 2021 -

Longo Lexus responded

Please accept our sincere apology for the unpleasant service experience. Our Service Management team is always taking the necessary measures, to ensure situations like yours are carefully examined so we can improve our business practices. Please know we let ourselves down, and even more importantly, we let you down and deeply regret the whole incident. We want to Thank you for speaking to our tire specialist, Jon regarding the purchase of new tires. We know you have purchased the tires and understand you have selected to have them replaced at your friend’s shop. Please feel free to contact our Guest Relations Dept. if you have any questions and ask for Laura Montes, she’s always here to listen. D: 626.580.6134 E: laura.montes@longolexus.com Sincerely Team Longo

Jan 05, 2022 -

Longo Lexus responded

Because of the anonymity of DealerRater, we don't have any way to contact you directly. If there's anything further you would like to discuss, please feel free to contact me at the number I've listed earlier

January 03, 2022

Good customer service and very patient to the buyer, very saturated with the service. Great Job. More

by Allen.chavez20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Jan 04, 2022 -

Longo Lexus responded

Thank you Mr. Chavez for entrusting Longo Lexus | Victor Reyes with your car care needs. Enjoy what you drive and welcome to the Longo Family

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