Longo Lexus

I appreciated how Rodolfo Ayala took the time to explain what was going on with my vehicle. what was going on with my vehicle. More

Service advisor Francis Saldana has poor customer service. He told me to wait 15 minutes for the mechanic to go on a test drive with me. After 15 minutes, no mechanic showed up so I asked if Francis service. He told me to wait 15 minutes for the mechanic to go on a test drive with me. After 15 minutes, no mechanic showed up so I asked if Francis Saldana can help me arrange for a loaner vehicle so I don’t have to wait longer. Francis said he will take care of it but he did not walk me to the loan car service desk. Francis seemed annoyed by a gay man standing in front of him and told me to just sit down. After my test drive with the mechanic, I go to the loaner car desk and I was told to wait another 30 minutes. I got my loan car after 45 minutes of waiting. I just wasted almost two hours of my morning just dropping off my car for service. Francis Saldana needs more customer service training and be more respectful of LGBT customers. I am very dissatisfied with this experience. More

Fantastic people and service. We have been customers since 1996. We appreciate havin a rental car to put us in the mood for an upgrade. since 1996. We appreciate havin a rental car to put us in the mood for an upgrade. More

Even with the end of year craziness, the service bay team really worked hard to get everyone through in a timely manner, there had to be at least 20-30 cars waiting to be taken in all at once in the morning. really worked hard to get everyone through in a timely manner, there had to be at least 20-30 cars waiting to be taken in all at once in the morning. And as are cars are received the have an efficient means of having us wait surrounded in snacks and drinks, and power stations. You can even see you car being serviced through a large glass wall. Talk about transparency. Then when they get through the influx I was able to meet one of my favorite service advisers. Who is always extremely helpful above and beyond what he has to be. Definitely enjoy my stay, and our quick small talk on our various interests. More

Excellent service. Van Pho provided great service. He was very patient and knowledgeable. This is my second car. Love it. very patient and knowledgeable. This is my second car. Love it. More

My car has been in excellent condition thanks to my routine service checks. Thank you routine service checks. Thank you More

This dealership is amazing! Organized, no nonsense and a wonderful experience from start to finish. I recommend making the trip here. I live 40 miles away and passed many dealerships to get here! wonderful experience from start to finish. I recommend making the trip here. I live 40 miles away and passed many dealerships to get here! More

Cleaned, professional, and helpful, I recommend this dealer, look for John Yang service advisor, thank you Longo Lexus dealer, look for John Yang service advisor, thank you Longo Lexus More

My service manager was amazing made the experience in the pouring a great one would definitely go back thete pouring a great one would definitely go back thete More

Thank you for your professional support, thanks Rene renoso service advisor for all of your help renoso service advisor for all of your help More