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Longo Lexus

El Monte, CA

4.9
2,130 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,130 Reviews of Longo Lexus

November 23, 2021

Fast processing to get car checked in for service. Positive that they gave me an uber to get home. Did not send uber to get me back to dealership I had to purchase my own uber when told my car was don More

by Gdacumos10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackelyne Martinez
Nov 24, 2021 -

Longo Lexus responded

We're sorry to read about this matter you've posted on DealerRater, we take this matter serious. Because your voice and experience is important to us, we would like to know more of what may have transpired. Please feel free to contact our Guest Relations Dept. and ask for Laura Montes, she's always here to listen. D: 626.580.6134 E: laura.montes@longolexus.com We look forward to hearing back from you

November 22, 2021

Keep up the good work and stop.wearing masks as the mask does more.harm. More

by tacademia
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 22, 2021 -

Longo Lexus responded

We never want you to go anywhere else but Longo Lexus - Thank you for entrusting the team - Happy Holidays

November 21, 2021

From the moment we walked in we knew we wouldn’t be disappointed. Thanks Jose Mendoza for your excellent customer service. Thank you to Longo Lexus for allowing us to be a satisfied customer again and More

by llendyb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Mendoza
Nov 22, 2021 -

Longo Lexus responded

Happy Holidays from all of us @ Longo Lexus - We're honored to serve you and THANK YOU for being the most important part of our business - Enjoy what you drive - Team Longo

November 19, 2021

Excellent service very friendly staff I got the car I wanted I am very happy with the deal More

by Yaya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Cuevas
Nov 19, 2021 -

Longo Lexus responded

Thank you Yaya for the shout out on DealerRater and please enjoy what you drive - Team Longo

November 16, 2021

The staff is professional, the prices are affordable, and the car is not just fixed. But fixed the first time correctly. I highly recommend Longo Lexus for your next vehicle and service. More

by scorrea00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Anzaldo
Nov 17, 2021 -

Longo Lexus responded

We're honored to serve you and from all of us @ Longo Lexus - Have the Merriest of Holidays and hurry back

November 15, 2021

Longo Lexus has always exceeded my expectations in sales, service and helpful in making me figure out the car I need. More

by peechant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes, Francis Saldana
Nov 15, 2021 -

Longo Lexus responded

We're honored to serve you and from all of us @ Longo Lexus - Happy Holidays

November 15, 2021

The dealership is very detailed in checking customer's problems with the car. Service advisor is knowledgeable with different issues and features of the car. More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man Wong
Nov 15, 2021 -

Longo Lexus responded

Good Morning Maria - it's Longo Lexus wanting to say THANK YOU for entrusting the team for your servicing needs. We wish you and your family the Happiest of Holidays and hurry back -Team Longo

November 14, 2021

Excellent customer service Daniel Parada adviser very professional understandable takes time to explain in detail the urge of the vehicle issues to be fixed for the customer best interest and company. More

by mviramontes3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parada
Nov 15, 2021 -

Longo Lexus responded

Good Morning and THANK YOU for such a kind shout out on DealerRater. We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Lexus. Have the Merriest of Holidays - Team Longo

November 14, 2021

Over the years we have come to expect excellent service. Recently we weren’t disappointed. Victor Reyes, answered our call and invited us to come check out the (sparse) inventory. He found us exactly what w More

by Penapafrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Reyes
Nov 15, 2021 -

Longo Lexus responded

From all of us @ Longo Lexus - we wish you the Merriest of Holidays and enjoy what you drive - Team Longo

November 14, 2021

Advisor recommended head gasket change because of oil leak and I listen to him and change gasket After that , I put 4000 miles on it and oil changed. Report saying oil is still leaking!!!! More

by Allankim8541chi@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Man Wong, Robin Ho
Nov 17, 2021 -

Longo Lexus responded

Thank you Mr. Kim for taking the time to discuss this matter with Man Wong, your service consultant and please know, if you ever have any questions or concerns, please do not hesitate to contact him directly, he's always here to listen. D: (626) 580-6284 E: Man.Wong@LongoLexus.com

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