Longo Lexus

This is a letter of appreciation to Ahmed Yamak, a Longo Lexus Certified Master Sales Agent. My wife purchased a Toyota Celica from Longo Toyota in 1978. She enjoyed the buying experience and kept Longo T Lexus Certified Master Sales Agent. My wife purchased a Toyota Celica from Longo Toyota in 1978. She enjoyed the buying experience and kept Longo Toyota in the forefront of her mind regarding any subsequent purchases of Toyota vehicles. Again, in 2000, we drove her sister to Longo Toyota and she purchased a Toyota vehicle. In 2003, my wife was interested in purchasing a crossover vehicle. We drove to Longo Lexus regarding a potential purchase. To our surprise, when we entered the showroom, no one approached us or offered any assistance. There was a salesman and a receptionist in the showroom. Neither one of them offered any assistance. We left the showroom and vowed to never return to Longo Lexus. Based on our previous experience with Longo Toyota, in 2006 we purchased a Toyota Corolla S for our daughter. Once again we had a positive buying experience with Longo Toyota. In July of this year, my wife was interested in purchasing a certified pre-owned Lexus RX 350. We visited Santa Monica Lexus, South Bay Lexus and Beverly Hills Lexus. They all had a good selection of RX 350’s in stock; however, they did not have the exterior and interior combination my wife was interested in purchasing. We knew that lease returns would be coming in each month; therefore, we informed the sales agents about our exterior and interior preferences and requested they call us when they received the appropriate combination. Even though the salesman and receptionist snubbed their nose at us in 2003, my wife utilized the internet and located the perfect RX 350 combination at Longo Lexus. We decided to call Longo Lexus and see if this specific vehicle was still on the lot. We established this particular vehicle was still on the lot and immediately made an appointment on Sunday, August 5, 2012, to view the car. After arriving at Longo Lexus approximately 12 noon, we exited our vehicle, and were immediately approached by Ahmad Yamak. He did not know we had already contacted Longo Lexus regarding a RX 350. Nevertheless, he was extremely personable and more than happy to offer his assistance. He offered us some liquid refreshments and most important he listened to what options my wife wanted on the RX 350. It became apparent to my wife and me that Ahmad was very knowledgeable about his Lexus product line. My wife and I agreed that this was one of the most positive buying experiences compared to Santa Monica, South Bay or Beverly Hills. We were so impressed with Ahmad we informed him if any of our friends or relatives are interested in purchasing a Lexus, we would pass along his name and phone number. Needless to say, he is our focal point for any future purchases of Lexus vehicles. Thanks Ahmed for the positive buying experience and making August 5, 2012 a phenomenal day! Veta and James Simpson More

My car leasing experience at Longo was amazing from start to finish thanks to Sergio Orozco. A family member put me in touch with Sergio regarding a great lease deal. He was quick to respond with helpful ans to finish thanks to Sergio Orozco. A family member put me in touch with Sergio regarding a great lease deal. He was quick to respond with helpful answers to my MANY questions and never made me feel bad about not knowing the ins and outs of leasing, as it was my first time. His genuine excitement for me getting my dream car was contagious and more importantly, sincere. I never felt like he was putting on an act just to close a deal. In my 2-year long car search (I'm slow!!), I met far too many dishonest and insincere car dealers. Longo and Sergio changed that for the better. Sergio explained why Longo is different than other Lexus dealers and I saw the proof for myself. I was treated as a guest, not an annoyance or paycheck like I was at South Bay Lexus in Torrance. I hope I don't have go anywhere else in the future for cars, Longo and Sergio made that big of an impact! Thank you!! More

Inquired about a Lexus IS 250 on the home page. Of all the dealers that replied Longo send me the Invoice and a great price. I did created a fake email, and the other dealers weren't as understanding as G the dealers that replied Longo send me the Invoice and a great price. I did created a fake email, and the other dealers weren't as understanding as George Kantanto. Stopped by to meet George and he never pushed a sale. He showed me the car from the Invoice once we located, he took the time to go over every feature and we test drove same model. He explained the difference in the packages and I learned which ones had the package I wanted and which were the base model. Again I left without being pressured, and I let him know that I was going to go through my credit union. But George informed me Lexus was having a special financing rate and I applied. Yong Chung was excellent during the financing options. He explained all the added options I can purchased, and being that most cars are electrical I went with the extended warranty and prepaid service. Yong was great at explaining what was covered and what was not covered. After I purchased the IS 250, George took me over to the Service. First time being a Lexus and the process in itself was excellent at Longo Lexus. More

Today may be Friday the 13th but I feel like it's a lucky Today may be Friday the 13th but I feel like it's a lucky day for my Aunt, Yesterday after much research on various cars (makes and models) I found a Today may be Friday the 13th but I feel like it's a lucky day for my Aunt, Yesterday after much research on various cars (makes and models) I found a used car for my 76 year "YOUNG" Aunt at Longo Lexus that not only met but exceeded my expectations in every catagory. After having numerous bad experiences in online attempts to buy the car shown in the online ad with dealers agreeing to a negotiated price only to have them either use the old bait and switch or shamelessly disregaurd the already agreed upon price after arriving at the dealership to finalize the deal (in one case with Cashiers check in hand) they raise the price in one case by $1,400 for a car the was barley worth the negotiated price as it was, I was AMAZED to find that after making a appointment at Longo Lexus to view and test drive the car seen in the internet ad I found the exact car that I seen online. Felix Giles was the sales rep. assigned to us and I belive that was one of the luckist breaks to have happen to me in a good many years. After dealing with unscrupulous sales people and dealerships one after another in this attempt to find a reliable car at a fair price for my aunt I was AMAZED to find a man with high scruples and integrity in a sales position. Not only did Mr. Giles meet our reasonabley negotiated agreement on the car he surpassed it with a lower overall price. If you need a car or are helping a loved one find a car and Longo Lexus has something instock along those line, I strongly recommend that you give them a chance and when you do ask for Felix Giles he is human first and salesman second. I left not only extreamly satisfied with the whole experience all the way down the line , I also felt that I had just made a new friend in Felix Giles. More

Robert was very customer-friendly and helpful. I came in to the Service Department for several reasons and, needing a replacement part (roof rack part), he mentioned that the part that I had just ordered an to the Service Department for several reasons and, needing a replacement part (roof rack part), he mentioned that the part that I had just ordered and paid for today, would be included as a warranty item and therefore at no cost, I was able to get a reimbursement. I did not know, but he was quick to point that out. Upon hearing that, I went back to the Parts Department and they reimbursed me. It is very comforting to know that a dealer will "do it right" for a customer. I have been a client of Longo Lexus for about 10 years, purchasing my first Lexus (2002 Lexus ES300) and in November 2011, purchasing my 2012 Lexus RX350. I would highly recommend Longo to anyone considering a new car, as they also back it up with outstanding service! More

I have been coming to this dealership for the past 12 years. I'm currenly looking for a new car. I have to think about service when purchasing a new car and as always, Longo Lexus is number one. years. I'm currenly looking for a new car. I have to think about service when purchasing a new car and as always, Longo Lexus is number one. More

I was searching for a very specific car (2012 CT200h FIre Agate with Caramel) and had sent 5 emails out to my local dealerships. George replied promptly via e-mail and informed me that they had the car in st Agate with Caramel) and had sent 5 emails out to my local dealerships. George replied promptly via e-mail and informed me that they had the car in stock while the other dealers would have to order it and that it would take one month. When I arrived at Longo (and I live in Santa Monica), George greeted me and took me to their subterranean showroom where there were hundreds of cars and they actually had 2 of the Fire Agates and 1 Nebula Gray with Caramel Interior. While other dealerships only had 7 in stock, they had at least 25 CT's and George was ever so kind to maneuver the gray car next to the FIre Agate so I could decide easier. With all of that said, I told George what I was willing to pay and he only needed to "go back" only once and the deal was done. George is very pleasant, non-aggressive, and makes you feel like you're his only customer. Not to mention, he is very straightforward and not into game playing. The entire Longo experience was absolutely superb and I will not hesitate to refer people to Longo and specifically George. The whole process took about 3 hours and George even offered me a Subway sandwich, to which he took my Subway order and had it made. I couldn't drive the car home that day so I scheduled delivery for the following day and it was personally delivered to me at my office (40 miles away). Overall, a very positive car buying experience and THE only place to go if you're looking for great prices, great service (George) and an unbelievable inventory. More

I've been going back to this dealership many times already, to have our RX service and all I can say is; Paul Mills is the best Service Rep that I've encountered so far. I've been attended by differen already, to have our RX service and all I can say is; Paul Mills is the best Service Rep that I've encountered so far. I've been attended by different Service Rep but they're all the same... same, in the sense that they're NOT doing their job with a personal touch... it's automatic for them... it's a JOB for them. Paul is different, as he attend to my needs as if it's HIS car, it's HIS concern, it's HIS problem... very personal and with a personal touch. I want Paul to my our Service Rep all the time, if possible. Look for Paul if you need your vehicle service in this dealership. More