Longo Lexus

I've been patronizing Longo Lexus since 2003 after visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best p visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best prices quickly fades if the service and quality of service is poor or even mediocre. I am very particular regarding who I am treated as a customer. Basic courtesy should be a given but unfortunately many businesses fail to understand nor demonstrate this basic tenet. Man Wong in the years he has serviced my car and my needs has consistently displayed this attitude which has engendered my loyalty to him and to Longo Lexus. I trust him with my car and seldom question the costs to repair or provide maintenance. He he was not working on the day I brought my car in I would defer it until he returned. The word, alacrity best describes his attitude: a cheerful readiness, to serve. More

SALES Department - Steve Johiro There are over 20 SALES Department - Steve Johiro There are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competitio SALES Department - Steve Johiro There are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competition is brutal and there is no reason to settle with just a good deal or average treatment or a car not equipped the way you want it. I called Steve Johiro (Steven.Johiro@LongoLexus.com) in the internet department at Longo. I told him what I was looking for and asked him what he could do for me. Within ten minutes on the phone, the deal was done. The following week I drove 60 miles to Longo Lexus and met with Steve and completed the paperwork for a special order GS 350. Steve stood behind everything he told me over the phone and put it on paper. No bait and switch. No BS. Because Longo is the largest dealer on the West Coast they have the largest inventory and more pull on special orders. From the day I signed the paperwork to the delivery of the car was 10 1/2 weeks (74 days). For me it was well worth it to get the exact car I wanted. Make a phone call to Steve. He will not let you down and the drive is worth it. More

My wife and I are both pediatricians and we need reliable/excellent quality cars. With so many clinical worries, the last thing I need is a car worry. We recently moved from NY in 2009 and needed to reliable/excellent quality cars. With so many clinical worries, the last thing I need is a car worry. We recently moved from NY in 2009 and needed to get a car for my wife. Ahmad Yamak was the first salesman to approach us and his deamonor delivered excellent rapport. He removed the worry in our car purchase. We leased a 2010 RX 350 in July 2009. My old car's transmission(not a Lexus) went out and we went right to Ahmad. We bought a 2007 Lexus ES 350 CPO in Dec 2009. After sometime we wanted a pleasure car and changed our RX350 to a 2012 IS 250c in Jan 2012. Finally, this year it was time to trade in my 2007 EX 350 and we purchased the 2013 RX350. Ahmad was very helpful during all four of our car purchases/leases and we will continue to recommend all of our friends and family to Ahmad at Longo Lexus. He is top notch! More

I have received great advice and superior service from Mr. Man Wong. I will certainly return to him for future services. Thank you. Sincerely, Helena Kan Mr. Man Wong. I will certainly return to him for future services. Thank you. Sincerely, Helena Kan More

This is a letter of appreciation to Ahmed Yamak, a Longo Lexus Certified Master Sales Agent. My wife purchased a Toyota Celica from Longo Toyota in 1978. She enjoyed the buying experience and kept Longo T Lexus Certified Master Sales Agent. My wife purchased a Toyota Celica from Longo Toyota in 1978. She enjoyed the buying experience and kept Longo Toyota in the forefront of her mind regarding any subsequent purchases of Toyota vehicles. Again, in 2000, we drove her sister to Longo Toyota and she purchased a Toyota vehicle. In 2003, my wife was interested in purchasing a crossover vehicle. We drove to Longo Lexus regarding a potential purchase. To our surprise, when we entered the showroom, no one approached us or offered any assistance. There was a salesman and a receptionist in the showroom. Neither one of them offered any assistance. We left the showroom and vowed to never return to Longo Lexus. Based on our previous experience with Longo Toyota, in 2006 we purchased a Toyota Corolla S for our daughter. Once again we had a positive buying experience with Longo Toyota. In July of this year, my wife was interested in purchasing a certified pre-owned Lexus RX 350. We visited Santa Monica Lexus, South Bay Lexus and Beverly Hills Lexus. They all had a good selection of RX 350’s in stock; however, they did not have the exterior and interior combination my wife was interested in purchasing. We knew that lease returns would be coming in each month; therefore, we informed the sales agents about our exterior and interior preferences and requested they call us when they received the appropriate combination. Even though the salesman and receptionist snubbed their nose at us in 2003, my wife utilized the internet and located the perfect RX 350 combination at Longo Lexus. We decided to call Longo Lexus and see if this specific vehicle was still on the lot. We established this particular vehicle was still on the lot and immediately made an appointment on Sunday, August 5, 2012, to view the car. After arriving at Longo Lexus approximately 12 noon, we exited our vehicle, and were immediately approached by Ahmad Yamak. He did not know we had already contacted Longo Lexus regarding a RX 350. Nevertheless, he was extremely personable and more than happy to offer his assistance. He offered us some liquid refreshments and most important he listened to what options my wife wanted on the RX 350. It became apparent to my wife and me that Ahmad was very knowledgeable about his Lexus product line. My wife and I agreed that this was one of the most positive buying experiences compared to Santa Monica, South Bay or Beverly Hills. We were so impressed with Ahmad we informed him if any of our friends or relatives are interested in purchasing a Lexus, we would pass along his name and phone number. Needless to say, he is our focal point for any future purchases of Lexus vehicles. Thanks Ahmed for the positive buying experience and making August 5, 2012 a phenomenal day! Veta and James Simpson More

My car leasing experience at Longo was amazing from start to finish thanks to Sergio Orozco. A family member put me in touch with Sergio regarding a great lease deal. He was quick to respond with helpful ans to finish thanks to Sergio Orozco. A family member put me in touch with Sergio regarding a great lease deal. He was quick to respond with helpful answers to my MANY questions and never made me feel bad about not knowing the ins and outs of leasing, as it was my first time. His genuine excitement for me getting my dream car was contagious and more importantly, sincere. I never felt like he was putting on an act just to close a deal. In my 2-year long car search (I'm slow!!), I met far too many dishonest and insincere car dealers. Longo and Sergio changed that for the better. Sergio explained why Longo is different than other Lexus dealers and I saw the proof for myself. I was treated as a guest, not an annoyance or paycheck like I was at South Bay Lexus in Torrance. I hope I don't have go anywhere else in the future for cars, Longo and Sergio made that big of an impact! Thank you!! More

Inquired about a Lexus IS 250 on the home page. Of all the dealers that replied Longo send me the Invoice and a great price. I did created a fake email, and the other dealers weren't as understanding as G the dealers that replied Longo send me the Invoice and a great price. I did created a fake email, and the other dealers weren't as understanding as George Kantanto. Stopped by to meet George and he never pushed a sale. He showed me the car from the Invoice once we located, he took the time to go over every feature and we test drove same model. He explained the difference in the packages and I learned which ones had the package I wanted and which were the base model. Again I left without being pressured, and I let him know that I was going to go through my credit union. But George informed me Lexus was having a special financing rate and I applied. Yong Chung was excellent during the financing options. He explained all the added options I can purchased, and being that most cars are electrical I went with the extended warranty and prepaid service. Yong was great at explaining what was covered and what was not covered. After I purchased the IS 250, George took me over to the Service. First time being a Lexus and the process in itself was excellent at Longo Lexus. More