Longo Lexus

I have been looking for a car for 2 years. Ed Perez was really great!! He was very informative and answered all minor questions me and my family had. My dad bought his Lexus from the same dealership 3 ye really great!! He was very informative and answered all minor questions me and my family had. My dad bought his Lexus from the same dealership 3 years ago and he wished he had Ed Perez also! LOVE MY CAR!!! More

I purchased my Lexus IS250 from the dealership back in 2008 and I drive from Pasadena just to get my car serviced at Longo. I have had the privilege of working with Niva Salazar and it's truly because of 2008 and I drive from Pasadena just to get my car serviced at Longo. I have had the privilege of working with Niva Salazar and it's truly because of him that my loyalty remains with Longo. He is a professional in every sense of the word. His follow-up is exceptional, he always accommodates my busy schedule, and goes the extra mile to make sure all my questions and concerns have been addressed in a timely manner. He’s organized, personable, knowledgeable, and an overachiever – all the qualities necessary to retain loyalty with customers. He exceeds my expectations time and time again. It’s nice to know that, with as busy a schedule as I have, I can come in and never have to worry about unsatisfactory service. Niva is an asset to Longo and it is because of him that Longo has earned my loyalty. I also had the pleasure of speaking to manager Joe Castro, another individual that adds prestige to Longo’s excellence in customer service. He was very accommodating and made sure all my concerns were addressed by the time I left Longo. Yes, Lexus has a prestigious brand-name. However, in my humble opinion, it’s not the brand-name that has retained me as a loyal customer, but individuals like Niva Salazar and Joe Castro. More

I purchased my first Lexus at Longo Lexus in 2006 and Niva Salazar was assigned as my service advisor. I have received the best service hands down by Niva. He has always went out of his way to find a res Niva Salazar was assigned as my service advisor. I have received the best service hands down by Niva. He has always went out of his way to find a resolution, been extremely charasmatic and professional. The superior service that Niva and Sergio Orozco in sales have provided has made me feel so confident and at ease that I purchased my second Lexus last year. I do not live close to Longo Lexus but I trust Niva Salazar with my vehicle and am so happy with the customer service that I will not go anywhere else as long as Niva and Sergio are there. More

Niva Salazar is by far the best service representative at this dealership. Other service people who work there, who I won't mention, aren't as nice or attentive as Niva. Niva would always take care of my car this dealership. Other service people who work there, who I won't mention, aren't as nice or attentive as Niva. Niva would always take care of my car as fast a possible. I drive all the way from Santa Monica to El Monte to get my Lexus IS250 service because I know Niva would take great care of me and my car. My entire family owns a Lexus and one of the greatest reasons why we all own Lexus, and not BMW or Mercedes is because we know our cars will be take great care every time because of Niva. I have personally known Niva for almost 5+ years, and he has never tried to up sale or take advantage of me. Niva Salazar, if you are reading this, keep up the good work! More

Niva, is awesome, very professional, always helpful and knowledgable of every Lexus issue in both My IS 300 and IS 250. He always takes care of both my vehicles and listens to my needs and addresses every knowledgable of every Lexus issue in both My IS 300 and IS 250. He always takes care of both my vehicles and listens to my needs and addresses every concern. If you ever visit or make an appointment at Longo Lexus, I would recommend you ask for Niva. More

I was there to buy a used Lexus RX350. The sales person (Bruce Fannyan) had me talk to his suervisor (Victor Reyes) for pricing as he was busy with another customer. Victor aggreed to a price and went back (Bruce Fannyan) had me talk to his suervisor (Victor Reyes) for pricing as he was busy with another customer. Victor aggreed to a price and went back to get the paperwork but came back asking me for 1500$ higher than what we had agreed. Lights were out on that day at the dealership and they were all preparing to go home early (5.30PM Friday) that day and I felt that they just wanted me to get lost. I talked to two of Vistor's supervisor, but they all wanted a written prrof. Now I can tell when Longo Lexus car salesman is lying, its when his lips are moving. Don't discuss anything with them verbally, get them to write everything down!!! I would never never never recommend the Longo Lexus dealership to any of my friends, after this bitter experience. More

I recently took my car to Longo Lexus to get it serviced for a problem I had with the air conditioner. I was very upset that there was a problem with the car, but when I spoke with Niva Salazar he immediat for a problem I had with the air conditioner. I was very upset that there was a problem with the car, but when I spoke with Niva Salazar he immediately made an appointment for me to bring in my car to have it inspected. From the initial phone call, Niva was very helpful. He was accommodating to my schedule and listened to all of my concerns and frustrations. When I brought the car in Niva was, once again, very helpful. He promptly greeted me with a friendly smile and listened to my concerns. He explained the services that were going to be performed on my car and took the time to answer my questions. Niva never made me feel rushed. He was thorough and friendly throughout the entire process and provided me with status updates as my car was being serviced. My appointment was late in the evening so by the time my car was ready it was a little past their closing time. Niva stayed as long as it took to complete my service and always did everything with a great smile and positive attitude. Niva takes pride in what he does and genuinely cares about his guests. It is great customer service like this that will bring me back to Longo Lexus. I would highly recommend Niva Salazar. He simply provides excellent service. More

I was very satisfied with the service I received from Niva Salazar. He is an outstanding service rep, one in which I genuinely feel goes above and beyond to make sure the customer feels welcomed and rece Niva Salazar. He is an outstanding service rep, one in which I genuinely feel goes above and beyond to make sure the customer feels welcomed and receives the best service possible. He was very friendly and noticed that he welcomed everyone with a warm smile. He is also very knowledgeable and clarified any questions I had regarding my vehicle. I am definitely recommending Niva Salazar to all my friends and family and plan on returning to him for further servicing to my vehicle. More

I walked into the dealership needing a car and knowing what I wanted - a CT 200H. Upon arriving, the salesman that I spoke with tried pushing a used CT on me and overall, I wasn't feeling it (the interact what I wanted - a CT 200H. Upon arriving, the salesman that I spoke with tried pushing a used CT on me and overall, I wasn't feeling it (the interaction with him/overall vibe). While I had hoped to purchase a car that evening, I was in the "looking" state of mind and completely willing to walk without one. At some point in the conversation another salesman, Rony Parada, passed by and the gentleman who originally greeted us looped him into the conversation. Rony kept us from walking away that evening. He was very personable and extremely knowledgeable. He gets extra points for always remembering our names and never faltering as he always addressed us by name. (Good customer service is always appreciated.) While I knew I wanted a CT, he did a great job of explaining the differences between the trim levels and even introduced me to the F Sport Edition which is what I ultimately ended up purchasing. His knowledge and passion about the vehicles was very much appreciated and extremely helpful. (I've worked in the automotive industry for nearly 10 years, so it was nice to have a knowledgeable salesman as opposed to my previous experiences.) Throughout the negotiation process, Rony was great to work with. He also stayed late in order to walk me step-by-step through the vehicle and its features. Additionally, he followed up and has always been more than willing to answer any questions I have or address any of my concerns. Overall, it was an easy process and Rony was great to work with. I definitely recommend working with him if you're in the market for a new Lexus! More

I have been a customer of Longo Lexus for the past 12 years and have really enjoyed my experience there. The service department is the best in comparison to other Lexus dealerships. The service area is r years and have really enjoyed my experience there. The service department is the best in comparison to other Lexus dealerships. The service area is run efficiently and is customer oriented with computer stations, comfortable chairs, beverages and snacks, and glass viewing area of the cars being serviced. In particular, I would like to give a special thanks to Niva Salazar for making my experience at Longo so fantastic. I have been working with Niva for the past 4-5years and thanks to him that I keep coming back to Longo. He has a courteous and friendly manner of interacting, is very knowledgeable with whatever issues I may have, and makes sure that I am well taken care of from the moment I need an appointment to picking up my car. He can get what I need done at a reasonable price and does not force anything unnecessary. He will call to update me on the status of my car and if there are any other issues that come up. Two thumbs way up! More