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Longo Lexus
El Monte, CA
2,156 Reviews
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2,156 Reviews of Longo Lexus
February 19, 2014
Recommendation for Longo Lexus (a Penske company) in El Monte, CA: Before beginning my high recommendation of Longo Lexus, I will first say that what led me to them was a very bad experience with the Tu Monte, CA: Before beginning my high recommendation of Longo Lexus, I will first say that what led me to them was a very bad experience with the Tustin Lexus dealership. Tustin Lexus only wanted to give me $9,000-$9,500 trade-in allowance for a 2004 SUV 330X while CarMax gave me a trade-in quote of $12,250. It was Tustin Lexus’ job to meet that amount. They did not because of the policy/decision of the owners (and brothers) AJ and Mike D’Amato. Next, I decided to check out the Westminster Lexus dealership, but they proved to be so disorganized. I dealt first with Roy Garcia, Sales Manager, and Doug Cook, Nat’l Sales Manager. I only reached Doug cook because I complained vehemently about the lack of efficiency demonstrated by Tracee, the assistant to Mr. Garcia. Tracee had promised to hand me all the information on the IS 350 Sports on a computerized form showing all extras and the sales tax. When I arrived at Westminster Lexus in September 2013, Tracee simply handed me a hand-written slip with only a total figure shown in ball point. I reminded her about her promise and had to wait ONE hour until she did not waste anymore of my precious time. Then I found out that they cannot sell 25 cars on a Saturday when they had only planned for selling ten. What kind of salesmen leadership is this? It’s very poor, lousy and inefficient, to say the least. Now, back to the VERY BEST SERVICE at Longo Lexus in El Monte, CA: First, I asked to see Craig Wolfson, the Sales Manager, for a lot of desired info. He then introduced me to one of his top salesmen, Robert Langley. They both provided me constant info about the arrival of the IS 350 Sports, with 306hp engine, in the beginning of October 2013. This car drives beautifully and economically. My entire family is in awe about it, with its white exterior and red/black interior. Another “plus” for Longo Lexus is Celia who works at the Appointment Desk. She is VERY pleasant and efficient. Additionally, Longo offers free maintenance service for the 1,000 and 5,000 mile marks. After that, they will visit our home (mobile service) for minor services such as oil changes and tire rotation. Every 15,000 miles they offer service via flatbed truck, equipped to do required maintenance. Both the mobile and flatbed service are done by appointment through Longo. All in all, Longo Lexus is an EXCELLENT dealership and they deserve my highest recommendation. They are located at 2530 N Peck Ave in El Monte, CA 91751-3524. Contact info for Craig Wolfson is (email) craig.wolfson@longolexus.com or (phone) 626-580-4573. Contact info for Robert Langley is (email) robert.langley@longolexus.com Longo Lexus phone number is 626-652-3421. Karl Bergstrom (Very satisfied Longo Lexus customer) More
by kab1129
Employees Worked With
Craig Wolfson
February 17, 2014
Many car dealerships advertise great customer service; Many car dealerships advertise great customer service; yet, very few actually deliver. This is definitely not the case at Longo Lexus in El Monte. Many car dealerships advertise great customer service; yet, very few actually deliver. This is definitely not the case at Longo Lexus in El Monte. Chris McCarty and his sales team made our car purchase an extremely pleasant experience. During Dodger season 2013, to the amusement of my husband, son and daughter- in–law; there was a black Lexus IS250 Sport car on display. It was getting close to game time- but I insisted on checking it out; of course that meant, climbing in, closing the door, playing with the center console gadgets, turning up the music and dreaming it was mine… I rolled down the window and told my family “this would be my next car” they all snickered and we went to find our stadium seats, not nearly as comfortable as the bucket seat in the “dream car”. Fast forward several months and it was time to shop for a new car. After window shopping and test-driving everything under the sun; I just couldn’t commit; nothing felt quite right and nothing compared to the IS250 at Dodger Stadium. On a Sunday afternoon my husband and I decided we would take a look at my dream car- It is said some dreams do come true. In 2013 the Dodgers won the National League West Division Title and I won (ok purchased) the Lexus IS205. With the help of Chris McCarty and Francisco Margay purchasing my first Lexus was a fabulous experience. Francisco knew his product well; he answered our questions clearly and made us feel as if we were the only people that mattered on that Sunday afternoon in November. Francisco spent a significant amount of time making sure both my husband and I knew and understood the cars features inside and out and the importance to the Longo Lexus commitment to service. I will tip my Dodger Cap, to Chris McCarty, Francisco Margay and the Longo Lexus team- They helped me hit a “GRAND SLAM More
by linda355
Employees Worked With
Chris McCarty, Francisco Maragay
December 05, 2013
I was lease a CT200 last two weeks. I wanted to thank you for posting this great review about my excellent experience visiting Longo Lexus with Mr David Song. He was very friendly and professional , also pro for posting this great review about my excellent experience visiting Longo Lexus with Mr David Song. He was very friendly and professional , also provided great services with me, I strongly recommend people to this sales person ::::::::). More
by rachellee
Employees Worked With
David Song
June 28, 2013
We are so happy that we had the opportunity to have Sabino Cuevas as our salesperson. He has honestly been fantastic! I meant to write this review on 6/13 when we purchased my vehicle but an unfortunat Sabino Cuevas as our salesperson. He has honestly been fantastic! I meant to write this review on 6/13 when we purchased my vehicle but an unfortunate event happened to a friend's baby. So I'm finding the time now to write a review to make sure that Sabino is recognized! We are a young couple, heavily tattooed with 2 young children and never once did he judge us-most would've looked at us and turned the other way because of our appearance (which is expected). He was so helpful over the phone & even more amazing in person. He made sure everything went as smoothly as possible, got us in the car that I wanted (this was part of my Mother's Day present) AND he was GREAT with the kids. I will definitely pass his business card to family & friends! If I could give him 10 stars I would. I absolutely LOVE my car and I want to thank him for providing such excellent customer service right from the start (which is rare these days)! He is definitely a great asset to the Penske company. THANK YOU SABINO!!! More
by sbooker712
Employees Worked With
Sabino Cuevas
May 19, 2013
I had high expectations of Longo and Mr. Babayova since we have purchased several vehicles from Longo Lexus. Edison exceded these expectations. Edison quickly responded to my calls and questions, knew a we have purchased several vehicles from Longo Lexus. Edison exceded these expectations. Edison quickly responded to my calls and questions, knew a lot about the vehicle, was polite and considerate without being pushy, and efficiently closed the sale to my complete satisfaction. It was a pleasure to buy a new GS 350 from Edison and Longo, and I will not hesitate to buy a Lexus from Edison and Longo again. More
by BradCooke
Employees Worked With
Edison Babayova
April 23, 2013
I was not immediately greeted but someone did eventually talk to me. I had to haggle for a good hour before they would give me a decent price. My salesperson knew I was not rich and I felt like he really di talk to me. I had to haggle for a good hour before they would give me a decent price. My salesperson knew I was not rich and I felt like he really did his best to make my payments as low as possible.Looking back on it, I did not get a great deal but I don't feel like I got ripped off that badly. In the end, the car buying process took away 5 hours of my life but I drove away with my dream car. I love my new IS250!!! It is everything I always dreamed it would be. There were a few things that soured the experience. The finance guy talked me into buying the extended warranty which added a whopping $2000 to the price of the car. *sigh* At least if I get an electrical problem within the next 5 years, it will be covered and I hope Lexus is honest about their warranties. They also ran this routine where they told me my trade-in car was only worth X amount but they knew a friend who may be interested in taking it off my hands for more. I felt they were insulting my intelligence. Just be honest with me! Tell me that my car isn't worth anything to you and we will just leave it at that. In the end, I ended up giving them my old car for well below the kelley bluebook trade-in value. I just wanted to get out of there and stop having to listen to them BS me. More
by haitwun
Employees Worked With
Van Phu
March 23, 2013
Felix was very friendly. He provided us with great services and we had an excellent experience here. We strongly recommend everyone to this sales dealer. services and we had an excellent experience here. We strongly recommend everyone to this sales dealer. More
by afu1230
Employees Worked With
Felix Giles
March 18, 2013
Felix is an absolutely impressive and honest person. I enjoyed doing business with him. I recommend him completely. If you are looking for a Lexus, go see Felix at Longo Lexus. enjoyed doing business with him. I recommend him completely. If you are looking for a Lexus, go see Felix at Longo Lexus. More
by Lloyd628
Employees Worked With
Felix Giles
February 06, 2013
I've been patronizing Longo Lexus since 2003 after visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best p visiting other dealerships and service centers and found that Longo Lexus has the best prices as well as being close to my home. However, the best prices quickly fades if the service and quality of service is poor or even mediocre. I am very particular regarding who I am treated as a customer. Basic courtesy should be a given but unfortunately many businesses fail to understand nor demonstrate this basic tenet. Man Wong in the years he has serviced my car and my needs has consistently displayed this attitude which has engendered my loyalty to him and to Longo Lexus. I trust him with my car and seldom question the costs to repair or provide maintenance. He he was not working on the day I brought my car in I would defer it until he returned. The word, alacrity best describes his attitude: a cheerful readiness, to serve. More
by fredkawa
Employees Worked With
Man Wong, Man Wong
January 27, 2013
SALES Department - Steve Johiro There are over 20 SALES Department - Steve Johiro There are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competitio SALES Department - Steve Johiro There are over 20 Lexus dealers in the Los Angeles area. There are 35 Lexus dealers in California. The competition is brutal and there is no reason to settle with just a good deal or average treatment or a car not equipped the way you want it. I called Steve Johiro (Steven.Johiro@LongoLexus.com) in the internet department at Longo. I told him what I was looking for and asked him what he could do for me. Within ten minutes on the phone, the deal was done. The following week I drove 60 miles to Longo Lexus and met with Steve and completed the paperwork for a special order GS 350. Steve stood behind everything he told me over the phone and put it on paper. No bait and switch. No BS. Because Longo is the largest dealer on the West Coast they have the largest inventory and more pull on special orders. From the day I signed the paperwork to the delivery of the car was 10 1/2 weeks (74 days). For me it was well worth it to get the exact car I wanted. Make a phone call to Steve. He will not let you down and the drive is worth it. More
by ChuckWW
Employees Worked With
Steve Johiro
