Longo Lexus

Longo proclaims themselves as "the biggest and best Lexus dealership west of the mississippi", at least thats what I heard about 100 times while there. I bought a car from them & the car salesman initially w dealership west of the mississippi", at least thats what I heard about 100 times while there. I bought a car from them & the car salesman initially was very accommodating and pleasant. Unfortunately he lied about several things and did not know the car at all. I unfortunately took his word for a lot of the cars features which were not present (ie:foldable seats to improve cargo room, Navigation features, etc) !! He told me to call him anytime for questions. I called him the day after purchase and he was extremely rude and unpleasant. Longo has a bunch of new buyer perks which are usually used in the first 3 months after purchase (so they claim). I was never told of any of them. I found out by listening to one of their bogus ads on the radio 8 months later. I contacted their customer service center twice without any response & then gave up. I would definitely go to one of the many other dealers in LA. LONGO is a very poor dealership. Don't let them fool you. More

We bought a pre-owned 2004 Lexus RX330 from this dealership in August 2005. This was absolutely the best car dealership experience I have ever had. We were treated with respect and kept getting hon dealership in August 2005. This was absolutely the best car dealership experience I have ever had. We were treated with respect and kept getting honest answers to specific questions. Ben is now a sales manager. Longo Lexus treats every customer with respect and fairness from the moment you drive in until the moment you drive your new car off the lot and even on all my return visits I have found the service to be absolutely superb. The showroom is clean, clean and cleaner from the restrooms to the service bays. They understand that the customer is king at LONGO. If you want a new car or pre-owned you should come here because they are the best More

Both my girlfriend and I have bought our cars from Longo and have been extremely happy with the service and sales process. It may have something to do with our sales person but I have yet to deal with anyon and have been extremely happy with the service and sales process. It may have something to do with our sales person but I have yet to deal with anyone there that has been anything less than polite and friendly. As long as I am in CA and buying a Lexus, I will be gonig to Longo. More

Got that kinda slimey dealer feeling when I bought my car. I think I could have gotten a better deal had I gone somewhere else. Loved the car- it was worth it - but I think I could have done better. Whe car. I think I could have gotten a better deal had I gone somewhere else. Loved the car- it was worth it - but I think I could have done better. When I turned the car in - I had to wait FOREVER when I made an appointment to be seen. That made me not go back to them when I bought my next Lexus a bit later. More