Longo Lexus

Brought my ES300h in for 30 mo scheduled maintenance on a Friday morning. When arrived, there was one vehicle in front of me, but soon, a couple more arrived; but checking in was smooth and quick. Francis, Friday morning. When arrived, there was one vehicle in front of me, but soon, a couple more arrived; but checking in was smooth and quick. Francis, my service specialist, quickly went over my service order and got it going. The waiting lounge was roomy and comfortable, I enjoyed the time relaxing while waiting for the service to complete. Work was done earlier than the estimated time frame. I’m happy with the experience and the service received. More

Had such a great experience working with John Yang in the service department. Hands down one of the best service advisors I’ve dealt with across all the different car brands I’ve owned. The intake process wa service department. Hands down one of the best service advisors I’ve dealt with across all the different car brands I’ve owned. The intake process was super thorough, and John clearly explained the next steps. I had a few ongoing issues with my NX that were previously brushed off as “normal” by Crown Lexus, but John actually took the time to listen. He even had me take a drive with the shop foreman, who right away noticed the issues and said they’d look into them. John kept me updated throughout the repair with regular texts and gave realistic timelines, which I really appreciated. When I picked up my car, the porter even asked if I wanted it rewashed since it had gotten a little dusty earlier in the day. A couple of days later, John followed up to confirm everything was taken care of, and it absolutely was. Overall, just a smooth and awesome experience from start to finish. Thanks again, John! More

Can’t go wrong with service advisor Jim Palmer. Thaily Rodas was very helpful scheduling a service appt and reserving a courtesy vehicle Thaily Rodas was very helpful scheduling a service appt and reserving a courtesy vehicle More

Beau was excellent to work with as always. Service was completed on time and I was kept informed of the progress in a timely fashion. I highly recommend Long Lexus for all your Lexus service n Service was completed on time and I was kept informed of the progress in a timely fashion. I highly recommend Long Lexus for all your Lexus service needs. More

I went to buy a car and made a friend. So, I guess I would consider myself particular about condition and they had a certified pre-owned which gave me a very secure feeling along with a ho So, I guess I would consider myself particular about condition and they had a certified pre-owned which gave me a very secure feeling along with a host of benefits. The challenge was I was an hour and a half away and hoped to get a consultant that would understand my picky questions and answer them honestly, I did, Marc Fata. Marc listened and understood my needs and responded with photos and answers as well solutions that met - exceeded my needs! Pictures, documents all came flooding in, then follow up calls to review and confirm. Next, he heard I did not have a second driver to drive what I suspected would be a successful sale and he got that taken care of as well. I saw the car and it was just as described and promised to be in ALL aspects and we had time to get to know one another. Wow I bought a car and made a friend - now that is a first for me! More

Excellent job and let me feel comfortable and very kind to me the faster job to me the faster job More

Terrific customer service from everyone, very attentive. Always greeted with a smile and they allow the experience to be free flowing and stress free Always greeted with a smile and they allow the experience to be free flowing and stress free More

my experience was easy and clear working with Marc at Longo, I reached out to many other dealers who I felt were just trying to make a sale, but Marc was considerate of what I wanted and giving me the be Longo, I reached out to many other dealers who I felt were just trying to make a sale, but Marc was considerate of what I wanted and giving me the best deal possible More

My husband and I couldn't have been more pleased with our recent visit. We went to replace a damaged tire and that was taken care of very well. Then - my husband asked about getting a Lexus Top Coat -ceramic recent visit. We went to replace a damaged tire and that was taken care of very well. Then - my husband asked about getting a Lexus Top Coat -ceramic coating for our car - and it turned out just great! Looks like new. Our service advisor / consultant Edgar was excellent. He answered all our questions and kept us informed and updated. We're very satisfied with our Longo experience. More

Service consultant Kelly Yang is excellent, courteous, knowledgeable and kind. Car finished before service scheduled time. knowledgeable and kind. Car finished before service scheduled time. More