Longo Lexus

Will xxx bacc for service. A plus service from Mr. R.Ho. Very professional and attentive A plus service from Mr. R.Ho. Very professional and attentive More

Friendly sales staff and great used auto selection. Found the car I wanted and recommend Longo to everyone. Found the car I wanted and recommend Longo to everyone. More

Excellent service, I was kept informed of the progress, answered all my questions, they provided me with a complimentary transportation back and forth, very nice facility with complimentary snacks, coffee, answered all my questions, they provided me with a complimentary transportation back and forth, very nice facility with complimentary snacks, coffee, teas, water, etc. Highly recommended this dealership for professionalism, accuracy, easy and friendly communication and convenience More

The service guy that helped me was very rude I felt very discriminatory. I would ask him a question, about my car, getting fixed and he will guide me away from the Dealer. not knowing that I bought my Lexus discriminatory. I would ask him a question, about my car, getting fixed and he will guide me away from the Dealer. not knowing that I bought my Lexus brand new in Lubbock Texas. He’s supposed to be there to help not to intimidate anyone. More

Frances was extremely helpful and informative all while the service was being completed. . Dealership is very clean and technicians are very careful with your car the service was being completed. . Dealership is very clean and technicians are very careful with your car More

Dealership was clean with helpful and knowledgeable sales staff. We would refer them to others. staff. We would refer them to others. More

Each service employee in office or mechanic knows there job. Providing a smooth and mindful experience.! The waiting area is clean comfortable snacks, and beverages provided and even a children's play area job. Providing a smooth and mindful experience.! The waiting area is clean comfortable snacks, and beverages provided and even a children's play area available! More

Great customer service. I am made to feel very VIP. Longo has the best reps. I am made to feel very VIP. Longo has the best reps. More

I came in for a 1:45 PM service appointment for my IS-500 after confirming over the phone that I had one complimentary service remaining. I initially checked online using my phone number, saw I still had a s after confirming over the phone that I had one complimentary service remaining. I initially checked online using my phone number, saw I still had a service available, and called the dealership to confirm — which was acknowledged at the time. When I arrived, we were warmly greeted by Andrew, who checked us in and let us know someone would be with us shortly. A few minutes later, Willie called us over and told us there were no remaining complimentary services. While I understand he was just relaying information, his “I just work here” response felt a bit dismissive, especially considering the circumstances. We asked for the vehicle back since there didn’t seem to be much effort to look into it further. Thankfully, Andrew stepped in again. He listened to the situation, tried to help, and even asked the manager if they could at least offer a car wash so the visit wouldn’t feel like a complete waste of time. While the manager ultimately said no, I truly appreciated Andrew’s effort to turn a frustrating situation around. I was also told that the IS-500 FSport only comes with one complimentary service — which doesn’t quite add up, considering I was given a “1 Complimentary Service Remaining” sticker after my 5,000-mile oil change, done at this same dealership. For context, my family has purchased four vehicles from Longo Lexus over the past few years, so it was disappointing to feel like there was little interest in resolving what seemed to be a dealership-side miscommunication. Still — shoutout to Andrew! You made this visit decent. This is hospitality. More

Francis Saldana always checks that the services required were done- excellent service and I kept coming back for excellent service were done- excellent service and I kept coming back for excellent service More