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Longo Toyota

El Monte, CA

4.8
5,140 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 5,140 reviews

October 30, 2014

Mr tony is an awesome man He help me get the car of my dream in quick time.i will recommend him for anybody in the world. He made my dream come through in seconds. God bless More

by Ademola Olatunbosun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Oct 30, 2014 -

Longo Toyota responded

Awesome!!! Ademola, I'm happy to read Tony helped you find your dream car. That is such wonderful news! I will forward your wonderful review to Tony and his Manager. Thank you for choosing Longo! Come back soon, Regina Cortes Guest Relations Supervisor

October 27, 2014

FIRST TIME BUYER!!! He was so helpful and funny made us feel so welcomed. I would recommend him to anyone with out a doubt! Thank you so much. More

by alexzandrabuco
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2014 -

Longo Toyota responded

Congratulations Alexzandrabuco! How exciting! First time buyer! That is wonderful news and I'm so happy for you. I know it was Leo Olmos pleasure to help you find the perfect vehicle for you. We know there are so many choices to choose from. Thank you for sharing your wonderful experience with us. Enjoy your new vehicle and come visit us soon. THANK YOU FOR CHOOSING LONGO! Regina Cortes Guest Relations Supervisor

October 16, 2014

Mistake My Mistake, I should have bought a Honda! Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told More

by Jose Aguirre
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Manager and Customer Service Director
Oct 18, 2014 -

Longo Toyota responded

Although service repairs are often unexpected and inconvenient, we can certainly empathize and understand your frustration regarding your vehicles armrest. On June 9, 2012 RO # 119526 a Toyota representative (DSPM) inspected your vehicle due to your concern of the driver side arm rest descends in one corner. Although Toyota found it to be caused by an outside influence, they appreciated you as a consumer of the brand and decided to offer to repair as one-time goodwill. You were also informed not to use arm rest to shift body weight. Arm rest should only be used to rest the arm. On August 8, 2014 you opened up a case with Toyota (REF #1408080456) regarding the quality of the armrest of your 2010 Highlander with 65,000 miles and was declined any assistance due to the agreement in 2012 with Toyota. Even though we are independently owned, there are rules and regulations that we as a dealership, need to follow with the manufacture and once they've declined, we need to adhere to their petition. Kary Loefler Guest Relations Director

October 11, 2014

Amazing Great customer service such a great man helped me out great! He made my time worth I really reccommend him to anybody. Thumbs up to you Leo thank you More

by David monroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2014 -

Longo Toyota responded

Thank you for taking time out of your day, to share with others about your experience. We understand how important it is having great team members representing your company and Leo does just that for us. BUT we wouldn't be here if it wasn't for guests like yourself coming to us! Congratulations once again! Kary Loefler Guest Relations Director Longo Toyota/Scion

October 07, 2014

Tony Hua made all the difference! After my great experience last year purchasing a 2014 Camry for my dad from Tony Hua, I am back this time around to purchase a new vehicle for family More

by Todd Hsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Oct 07, 2014 -

Longo Toyota responded

Thank you for sharing with others about your experience. We understand how important it is having great team members and Tony's certainly one that we can always count on. Welcome to the Longo family Kary Loefler Guest Relations Director Longo Toyota/Scion

September 30, 2014

Great Its was a great experience and i got the car i wanted.. The car is was a good conditionvery good mileage and the price w More

by Diaza
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2014 -

Longo Toyota responded

Awesome! Diaza, I'm so happy to read that you had a great experience at Longo. We love our guest (you) feedback. Thank you for your kind words and posting for our readers to enjoy. Congratulations! Regina Cortes Guest Relations Supervisor

September 16, 2014

First Time Buyer My Family and I stopped by to purchase my very first vehicle. Tony helped us out and made us feel very welcomed. He definitely made the car buying exp More

by Jack Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hua
Sep 18, 2014 -

Longo Toyota responded

Thank you so much for your kind words about your experience and also about one of our team members, Tony. We're honored that you've entrusted Longo Toyota/Scion with your car care needs. Make it a great day and welcome to the Longo family! Kary Loefler Guest Relations Director Longo Toyota/Scion 626.580.6057

September 14, 2014

Outstanding overall experience! Not only was my sales representative Leo Olmos knowledgeable, he went above and beyond outstanding service. From the moment he greeted me to the end, More

by SalsaeraDebra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Olmos
Sep 15, 2014 -

Longo Toyota responded

CONGRATULATIONS SALSAERADEBRA!

Sep 15, 2014 -

Longo Toyota responded

CONGRATULATIONS SALSAERADEBRA! Thank you for sharing your wonderful experience with us. I was happy to read that Leo Olmos gave you an outstanding experience. Thank you for choosing Longo for your auto care needs! Come back soon, Regina Cortes Guest Relations Supervisor

September 09, 2014

The BEST experience for a FIRST TIME BUYER!! As a first time buyer I was nervous with lots of questions. But let me tell you it was the smoothest, most hassle-free, friendliest, most informative, More

by deggo511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2014 -

Longo Toyota responded

It's Longo and we just wanted to say THANK YOU for such a great review. We're so very honored that you've taken time out of your day to share with others about your visit to our dealership. Congratulations on your purchase and once again, thank you for entrusting us with your car care needs. Kary Loefler Guest Relations Director Longo Toyota/Scion

September 08, 2014

Class and Courtesy - Absolutely the easiest and most enjoyable experience I have had (and I've had many) buying a car. My sales-professional was Matt Saint and you couldn' More

by thomas jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2014 -

Longo Toyota responded

My name is Kary Loefler, Guest Relations Director for Longo. I just wanted to THANK YOU so much for posting this wonderful, wonderful review about a few of our team members. All of us here at Longo work really hard in making sure that we're not only meeting the expectations of our guests but that we are exceeding them as well. I'm really delighted to read of the caring attention you did receive from Matt & Brian and I cannot wait to share this review with them and their management team. Make it a great day, hurry back and keep spreading the word about Longo! Kary

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