Longo Toyota

Salesman Michael Kim was extremely helpful, knowledgeable, and efficient ! Couldn’t have been a smoother transaction. knowledgeable, and efficient ! Couldn’t have been a smoother transaction. More

Fred Williams is the best! He sold me a car 17 years ago and my daughter and I had such a wonderful experience with Fred. I was very happy to find that he is still at Longo T He sold me a car 17 years ago and my daughter and I had such a wonderful experience with Fred. I was very happy to find that he is still at Longo Toyota and sold me my new replacement car for the one he sold me 17 years ago! Again a wonderful experience and I am grateful for Fred’s kindness and professionalism! Thank you! More

Excellent customer service, honest, friendly, knowledgeable, nice person. Isaac didn’t pressure us. Completed the paperwork quickly. knowledgeable, nice person. Isaac didn’t pressure us. Completed the paperwork quickly. More

Great prices, the staff is polite and helpful. The purchase experience was smooth. They were upfront about what's included in the OTD price. I highly recommend this dealer. The purchase experience was smooth. They were upfront about what's included in the OTD price. I highly recommend this dealer. More

My experience with Longo Toyota was wonderful. My sales rep. Jose worked diligently to get me the car I wanted. I cannot thank him enough. The atmosphere at Toyota was very friendly with no pressu My sales rep. Jose worked diligently to get me the car I wanted. I cannot thank him enough. The atmosphere at Toyota was very friendly with no pressure at all. They made me feel comfortable. I would highly recommend this dealership to anyone in need of a car. More

My experience has been that always great I will recommend it to friends and family, it to friends and family, More

Worst dealership service experience I’ve ever had. I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed that the warranty had expired due to time rather than mileage. As a result, I was quoted $80 just for an inspection and tire rotation, so I declined the service. However, my truck had an open recall for a software update, so I decided to stay and have that completed. A software update should have taken about an hour, but instead I waited at the dealership for nearly four hours. After about 2½ hours, I contacted my service advisor, Cuauhtemoc Gonzalez, for an update because I could clearly see my truck sitting in the parking lot untouched. He told me the technician had been working on it since 8:30 AM, which was difficult to believe given that my vehicle had not moved. Throughout the morning, communication was poor, and there was little sense of urgency in responding to my questions or keeping me informed. I was eventually told the truck would be ready by 11:00 AM. It was completed around 10:50 AM, and I was directed to the cashier. After checking out, the cashier told me it would be another 10 minutes before my truck was brought around. While I was waiting, I asked if I could briefly speak with the technician because I had a few legitimate questions regarding the recall and the service that had been performed. Instead of accommodating that request, the cashier contacted my service advisor, who informed her that I was not allowed to speak directly with the technician and that all questions had to go through him as the “middleman.” In all my years of having vehicles serviced, I have never been told I couldn’t speak directly with a technician when I had legitimate concerns about work performed on my vehicle. I also attempted to speak with the service advisor’s supervisor, but he was already occupied handling another customer’s complaint. To make matters worse, I was not given a copy of my service invoice after checking out. When I returned to request one, the cashier appeared annoyed by the request and handed it to me in a rude manner. I understand that this dealership has a large and busy service department, but being busy is not an excuse for poor communication, lack of transparency, or dismissive customer service. Customers deserve to be treated with respect and kept informed throughout the service process. Based on this experience, I will not return to this dealership for future service, and I cannot recommend it to family or friends. More

My experience with Isaac was very pleasant as well with the whole Longo family. I made an appointment online too test drive a car and also I made it there in 30 minutes late. I was out the lot driving my c the whole Longo family. I made an appointment online too test drive a car and also I made it there in 30 minutes late. I was out the lot driving my car in about three hours long purchasing transaction, which that is a record time for me from prior experiences. Isaac kept the wheels in motion all of the process from A-to-Z and got me out of there with the car. I wanted in record time. More

Great car salesman. Very kind and welcoming. Helped make the process of buying a car extremely smooth and easy. Very kind and welcoming. Helped make the process of buying a car extremely smooth and easy. More

as usual, Daneil and Julian are the best. Excellent services, helping a lot. like to thank them so very much. Excellent services, helping a lot. like to thank them so very much. More