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Longo Toyota of Prosper

Prosper, TX

4.9
1,397 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,397 reviews

May 24, 2020

Every point of contact at Longo Toyota from check in, review of service reports, to getting the job done was handled professionally. I'm extremely satisfied. More

by Joseph.
Recommend Dealer
Yes
Employees Worked With
DAKOTA BURNS
May 25, 2020 -

Longo Toyota of Prosper responded

Thank you Joseph for the shout out on DealerRater and appreciate you entrusting us with your car care needs. - Please have a safe Holiday - Team Longo

May 20, 2020

Service was overall good except I wish they offer to loan you a car while your car is being serviced at the shop. My car was sent to Toyota to fix a “ recall” issue. When my husband’s car had the same issue More

by MParedes
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Longo Toyota of Prosper responded

Thank you for your feedback and it has been shared with our Service Mgmt team. Team Longo

May 19, 2020

Friendly service. Mr Padron was excellent in knowledge of car. He was professional and appreciated our goals. Highly recommend anyone see him if they are buying a car. More

by dwgplanner
Recommend Dealer
Yes
Employees Worked With
Jose Padron
May 20, 2020 -

Longo Toyota of Prosper responded

Thank you so much for this awesome review on DealerRater and appreicate your efforts in recognizing our team member, Jose. Have a wonderful rest of the week and hurry back - Team Longo Toyota of Prosper!

May 14, 2020

Very pleasant and productive experience with Harrison I had a really good idea of what I wanted when I went into Longo. Harrison Murphy did a great job of making it happen. Very pleasant, professional a More

by recashon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Brooks, Harrison Murphey
May 14, 2020 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater and appreicate your efforts, in recoginizing one of our team members, Harrison. Have a wonderful rest of the week and please stay safe. Team Longo

May 12, 2020

Privacy does not exist.Close by where we live.Watch for Privacy does not exist. Close by where we live. Watch for a salesman called RW. He steals contact info. Enjoyed meeting James again. Takes too lon More

by norman_pickett
Recommend Dealer
Yes
Employees Worked With
David Wilmoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Longo Toyota of Prosper responded

Good Morning Mr. Pickett, Being a guest of Longo's you know how serious we take our guests experiences/feedback. Mr. James Brown, one of our Sales Managers will be in contact with you directly, so you can provide more details about the matter you've mentioned with privacy and stealing contact information. Sincerely, Kary Loefler Guest Relations Director

May 09, 2020

Great Experience Buying a Car! I had a great experience here working with Harrison Murphey to buy a new car. He was very knowledgable about the vehicles, which helped me make an in More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison Murphey
May 11, 2020 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater and appreicate your efforts in recognizing one of our team members, Harrison. Have a wonderful rest of the week and welcome to the Longo Toyota of Prosper Family! Team Longo

May 05, 2020

Fast and easy. I gave Harrison a clear objective and we were able to reduce chit chat and time spent just sitting around and keep it mostly business. Don’t get me wrong, Harrison was very friendly and I en More

by westel
Recommend Dealer
Yes
Employees Worked With
JAMES BROWN, Harrison Murphey
May 05, 2020 -

Longo Toyota of Prosper responded

Good Afternoon Westel, It's Longo Toyota of Prosper - We're really delighted to read that you're enjoying your vehicle that was purchased along with the efforts that was displayed by Harrison during your visit to our campus. Please know Westel, we cannot THANK YOU enough, for the feedback you've provided. Your comments really do hold the key to our success and appreciate the time you've taken, to help us improve as a growing business within the Automotive industry. Please know we're always here to listen if you would like to discuss this further - Have a wonderful rest of the week and welcome to the Longo Family! Kary Loefler Guest Relations Director E: kary.loefler@longotoyota.com

May 05, 2020

Harrison and Ozzie were great. It was a pleasure dealing with them and the rest of your staff. Our experience was very positive. Thanks to all. More

by Gel937
Recommend Dealer
Yes
Employees Worked With
Ozee Fares, Harrison Murphey
May 05, 2020 -

Longo Toyota of Prosper responded

Thank you so much for this amazing post on DealerRater. From all of us at Longo Toyota of Prosper, we appreciate your efforts in recognizing a few of our team members, Harrison / Ozzie. I cannot wait to share this review with them both, I know it's going to make their day, it certainly has made mine. Thank you again, for being the most important part of our business. Kary Loefler Guest Relations Director LTP

April 14, 2020

Excellent service and was very pleasant. I work at headquarters but if I ever need services again while away from work I would definitely recommend Longo! More

by Smithers71
Recommend Dealer
Yes
Employees Worked With
DAKOTA BURNS
Apr 14, 2020 -

Longo Toyota of Prosper responded

WOW - thank you so much for the shout out on DealerRater and appreciate your efforts in recognizing one of our team members. I will make sure that Dakota receives a copy of this review, I know it's going to make their day, it certainly has made mine. Stay Safe! Kary Loefler Guest Relations Director Longo Toyota of Prosper

April 11, 2020

Great Process In the middle of the COVID 19 stuff, being able to take the card to my wife for a test drive! Great JOB Great JOB More

by Khaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Baldwin, Harrison Murphey
Apr 13, 2020 -

Longo Toyota of Prosper responded

Thank you for entrusting Longo Toyota of Prosper with your car care needs. Be safe - Team Longo

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