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Longo Toyota of Prosper

Prosper, TX

4.9
1,468 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,468 reviews

July 16, 2025

I had an amazing experience working with Jeff Hall at Longo Toyota of Prosper. He was professional, knowledgeable and genuinely interested in helping me. He answered my questions with patience, offered More

by Tammy_gi
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Longo Toyota of Prosper responded

Thank you so much for sharing your experience with us! We truly appreciate your kind words about Jeff and are glad to hear he provided you with professional, knowledgeable, and thoughtful service. At Longo Toyota of Prosper, we take pride in making the car buying process smooth and stress-free, and it’s rewarding to know that Jeff’s approach reflected that. Enjoy what you drive

July 16, 2025

I was paying cash for my car and what should have been a 30 minute transaction took 4 hours. Jeremy Reynolds was my salesperson and he tried to make the transaction as smooth as possible. Why was it necessa More

by billie.ford7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Preston Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Jul 17, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience with us on DealerRater. We truly value all feedback as it helps us improve our service and better support our guests. We sincerely apologize for any delays you encountered during your visit. We understand how frustrating it can be, especially when steps like unfreezing a credit report or verifying cash payments take longer than expected. Our intent is never to inconvenience our guests, but rather to ensure every transaction is handled securely and responsibly. With the rise in fraudulent activity globally, we're committed to protecting both our guests and the dealership. Verifying available funds and running credit, even when someone plans to pay in cash, is sometimes the fastest and most secure way to ensure all the necessary safeguards are in place. That said, we acknowledge that this level of caution may have come across as overprotective, and we regret that it negatively impacted your experience. If you have any unanswered questions, please know our sales mgmt team such as Preston Mitchell is always here to listen. We appreciate your understanding. Team Longo

July 16, 2025

We had a great experience purchasing our truck from Tony. From start to finish, the process was smooth, honest, and professional. They answered all our questions, gave us a fair deal, and made sure everythin More

by Oscarjmnzv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that everything went smoothly and that you felt supported throughout the process. We truly appreciate your recommendation. Enjoy your new truck—wishing you many safe and happy miles on the road! Team @ Longo Toyota of Prosper

July 15, 2025

Doug is always a pleasure to work with. He and the master mechanics work together to provide the best service solution for my vehicles in as short a time as possible. More

by jgmac68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Longo Toyota of Prosper responded

We're delighted to read of the caring attention provided by Doug @ Longo Toyota of Prosper, we're humbled to have been selected to handle your auto care needs. Make it a great day and please hurry back

July 14, 2025

Excellent sales rep! ! Jeff showed genuine concern and showed it throughout the entire purchase!! Being 70 years young I’ve purchased a few vehicles and never was the exp More

by dwykey
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Wilmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad in warranty.
Jul 14, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your wonderful feedback! We’re truly honored that your experience with Jeff and Longo Toyota of Prosper was so enjoyable and easy. It means a lot to us that you felt genuinely cared for throughout the entire purchase process. At 70 years "young", your kind words inspire us to keep providing excellent service to all our customers. We’re grateful to have you as part of the Longo family - Thanks again for choosing us—we look forward to serving you for many years to come!

July 13, 2025

Tony did an excellent job handling any and all questions we had and made the buying process as smooth as possible. I have never had a better buying experience from a dealer in my life. Would recommend for a More

by jonathanshoc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your thoughtful review! We're glad Tony was able to make your car-buying experience smooth and informative. It’s wonderful to hear this was the best experience you’ve had with a dealer. We appreciate your recommendation and congratulate you on your new vehicle and enjoy what you drive - Team Longo

July 12, 2025

Tony did a fantastic job on staying in touch and getting us the car we wanted in the price we needed. Special thank you to his sales managers Harvey and Michael. We appreciate all your assistance in making More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Longo Toyota of Prosper responded

Thank you for your kind words and for taking the time to share your experience! We're glad to hear that Tony, along with Harvey and Michael, provided the support you needed to find the right car at the right price. Congratulations on your new purchase! We're pleased everything went smoothly and efficiently for you. Longo Toyota of Prosper

July 11, 2025

Carlos made my Tacoma Purchase smooth and fast! Great guy and he helped me out to provide me with a new wheel lock key that was misplaced in the truck! Overall experience was excellent from car pur More

by GUS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Moreles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your kind words and congratulations on your new Tacoma! We're truly grateful you chose Longo. It’s great to hear Carlos was able to help make everything smooth, from the purchase to tracking down that wheel lock key. We appreciate your recommendation and look forward to seeing you again! Enjoy what you drive Gus

July 02, 2025

Fantastic dealership and customer service. Lawrence is very thorough and helpful. I've worked with him more than once, and all have been positive experiences. More

by FriscoMom
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your kind words and for taking the time to share your experience. We're grateful for your continued trust in us, and it's wonderful to hear that Lawrence has been consistently helpful and thorough. We truly value your support and look forward to serving you again in the future. Happy 4th of July- Team Longo!

July 02, 2025

Tony Bailey was a great dealer very smooth quick fast kind, all around Great guy gave me a good price. He’s Superman for a reason!!! More

by Jkabbah0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Longo Toyota of Prosper responded

Thank you for being the most important part of our business and enjoy your new ride - Team Longo