Longo Toyota of Prosper - Service Center

Doug is so amazing as usual. ..goes above and beyond with customer service. Professional Sincere Friendly ..goes above and beyond with customer service. Professional Sincere Friendly More

1st time service. Doug the service advisor listened and took god care of my car. Way to go! I will be back! Doug the service advisor listened and took god care of my car. Way to go! I will be back! More

Always prompt and efficient. Good communication through text while I’m waiting at the dealership. Doug Ranzer is the best! Good communication through text while I’m waiting at the dealership. Doug Ranzer is the best! More

Just days before Christmas and no appointment. I was able to get my oil changed. Excellent service and wait time. Great Service Department and Customer Service. I was able to get my oil changed. Excellent service and wait time. Great Service Department and Customer Service. More

As always, got the best care with Kenneth James at Longo Toyota of Prosper yesterday 12/16/23. Came in for oil change and service maintenance! I rely 100% on Kenneth James and the Longo Toyota of Prosper me Toyota of Prosper yesterday 12/16/23. Came in for oil change and service maintenance! I rely 100% on Kenneth James and the Longo Toyota of Prosper mechanics to keep me safe with my car well maintained and taken care of! It's literally like taking your family to the doctor once a year for the yearly checkup, but with cars we have to take them twice a year in my case, with lot more commute with work. Thanks again!!! Happy Holidays and Merry Christmas Everyone at Longo Toyota of Prosper!!! Excellent Customer Care once again given by Kenneth James!!! As always appreciate you, Kenneth! More

Mr. James did an outstanding job! Was quick, professional, and to the point. Will continue to take my vehicle there for service. professional, and to the point. Will continue to take my vehicle there for service. More

Westin is always very professional. He got me in and out in a short time. I had excellent service. I was extremely satisfied. He got me in and out in a short time. I had excellent service. I was extremely satisfied. More

I am thoroughly happy and satisfied with the service and reception I receive at the dealership. reception I receive at the dealership. More

I have purchased 6 vehicles at Longo Toyota of Prosper. All were purchased with Tony Bailey. He is professional and efficient and follows through during and after the purchase process. He makes it easy. So All were purchased with Tony Bailey. He is professional and efficient and follows through during and after the purchase process. He makes it easy. Sometimes a little too easy. I had debated moving up the trim level In my 2022 Tundra. I told Tony to let me know if he ever gets one in my desired color and trim. Sure enough he did and I jumped on the opportunity. The process was flawless. The truck however, was not. After several visits to the service department and some warrantied repairs, I decided to part ways with the truck. Tony Bailey and the team got me a great value for the trade and a great deal on a new truck. Preston Mitchell got me in and out of finance quickly. Billy Stewart always comes and talks to me every time I come up there. Kenneth James handles all of my service issues and assisted in getting all of my accessories off of the traded truck quickly. Trayce Carter is the sweetest lady up there and loves her job. She was decorating for Christmas and as happy as Buddy in the Elf movie. Harvey Portwood makes a point to shake my hand and ask how I’m doing when I’m up there. Doug Ranzer shakes my hand and asks how I’m doing all the time as well. Whenever I’ve had problems, everyone is quick to rectify the situation. I am a very difficult buyer and a picky customer. I admit my flaws. But they seem to not be bothered by me. Probably won’t be buying a vehicle for a while. But when I do, I know Tony Bailey will treat me like royalty……but he treats everyone the same way too. As does the dealership. More

I visited Longo Toyota of Prosper this weekend to get my car serviced. I had the pleasure of being helped by Diego Sanchez upon arrival. He was great. He explained everything that my SUV needed done and he car serviced. I had the pleasure of being helped by Diego Sanchez upon arrival. He was great. He explained everything that my SUV needed done and he kept me informed of any other details. My time at the dealership was enjoyable. The location is clean and spacious. As a woman, who knows nothing about vehicles, I highly recommend visiting Long Toyota, because they are honest and they are not trying to take advantage in any way. Thank you Diego and LTOP team for your help! More