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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
419 Reviews

419 Reviews of Longo Toyota of Prosper - Service Center

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December 10, 2022

Longo Toyota and Service Rep Doug always take very good care ofvv CS us when we bring in our vehicles for service. More

by Jkschaumburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Longo Toyota of Prosper responded

Thank you so much for the kind posting on DealerRater and please know how honored we are to serve you - Team Longo

December 08, 2022

Longo Toyota is always best with their service and doesn’t add unnecessary expenses during your visit with them. Also, the environment will be pleasant to spend some time while your car gets servi More

by muralig81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater. From all of us @ Longo Toyota of Prosper, we're honored to serve you. Happy Holidays - Team Longo

December 07, 2022

Their top priority is customer service, my whole family gets their vehicles serviced here and we are extremely happy with our service team! More

by Shockee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Kaldawi
Dec 07, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper Svc Dept - we're honored to serve you and Happy Holidays

December 06, 2022

UPDATE: After a great experience with a salesman, I would not recommend going to get your car or truck serviced here. I took my truck in for its very first service appointment and was very disappointed in th More

by Malolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Maiden
Dec 07, 2022 -

Longo Toyota of Prosper responded

We’re sorry to read about this matter you’ve posted and interested in speaking with you directly about this matter. Because of the anonymity of DealerRater, we don’t have any way to contact you or research your visit thoroughly. Please feel free to contact Billy Stewart , Service/Facilities Manager, at your convenience @ 469.525.2436 We look forward to hearing back from you

November 29, 2022

They were prompt at checkin for service and completed the work as promised and a little early! More

by lzacek31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you and please have the Merriest of Holidays - Team Longo

November 24, 2022

I had an oil change, brake fluid change, and transmission fluid change on my 15 year old car. Each service was done acurately and sooner than I expected. Cecilia was wonderful in addressing my OCD needs an More

by jlawr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Koronkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Pan, Cecilia Kaldawi
Nov 25, 2022 -

Longo Toyota of Prosper responded

Thank you for your 5 STAR review and sharing your experience with Longo Toyota of Prosper | Cecilia. We're honored to serve you, please call us if you need anything. Happy Holidays - Team Longo

November 19, 2022

Fast and efficient service delivery every time I come to Longo Toyota for service….good coffee More

by Mckay1133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - We wish you the Merriest of Holidays and make sure you come back - the coffee will be hot....

November 16, 2022

2+ hours with an appointment to get tires rotated . . seems long. The advisor was very good given the circumstances. More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Dahlstein
Nov 16, 2022 -

Longo Toyota of Prosper responded

Thank you for talking with your Service Consultant, Weston today and glad we were able to get you rescheduled for your next service on November 11th. Please know if you do have any questions or concerns, please feel free to ask for a manager on duty, we're always here to listen. Happy Holidays and drive careful on the way in.

November 16, 2022

Service department does a great job with updates and communicates regularly. Thank you Cecilia K! More

by GS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
Nov 16, 2022 -

Longo Toyota of Prosper responded

Thank you for the 5-Star posting on Google - From all of us @ Longo Toyota of Prosper, we wish you the Merriest of Holidays!

November 15, 2022

Excellent customer service provided by Cecilia. She was very helpful and provide detail about the service. Thank you. More

by Aamir ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
Nov 15, 2022 -

Longo Toyota of Prosper responded

What a great way to end our day @ Longo Toyota of Prosper - We're honored to serve you and please have the warmest upcoming holidays and hurry back!

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