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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
454 Reviews

454 Reviews of Longo Toyota of Prosper - Service Center

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July 19, 2025

Andrew has made the difference in having a great experience in the service department and I have never had such personal care before. He is awesome! More

by Steven.canales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re thrilled to hear Andrew made such a positive impact on your service experience! Providing personal care is what we strive for, and it’s great to know Andrew delivered just that. Thanks for sharing your kind words! Hurry back - Team Longo

July 19, 2025

Weston the service manager was great plus the AC mechanic solved our issue - all we’ll done 👍 More

by Webster.Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Weston and our AC mechanic will be happy to hear your kind words! We’re glad they could solve your issue and provide great service. Thanks for sharing your experience—well done indeed! Longo Toyota of Prosper Service Center

July 19, 2025

Unpleasant experience. They broke a part and I had to pay triple the amount and lost two hours. I will never return. I do not recommend it. More

by luisgonzalosegura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your feedback on DealerRater and for allowing us the opportunity to review, research, and respond to your concerns. Regarding your oil filter housing, we noted that it had been over-torqued at a different location. We advised you that attempting to remove it could result in breakage, which would require a replacement and incur additional costs. You approved us to proceed with the repair under those conditions. We also understood that you were in a hurry to get to the airport, so we prioritized completing the repair as quickly as possible—while still ensuring the quality and integrity of our workmanship. Team Longo Toyota of Prosper

July 18, 2025

Coming to Longo Toyota in early 2018 was the best decision that has lasted several years! And the last time, July 15, 2025, like all previous visits an enjoyable experience! My business carries me More

by louisallen127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Longo Toyota of Prosper responded

Thank you, louisallen127, for your kind and thoughtful words! We’re truly honored by your continued trust in Longo Toyota of Prosper since 2018. It’s incredibly rewarding to know that each visit, including your most recent one on July 15, 2025, has been a positive and memorable experience for you. We’re proud to have team members like David, Lawrence, and Daniel, whose dedication to care, professionalism, and leadership leaves such a lasting impression. Your recognition of their efforts means a great deal to all of us. Thank you again for your loyalty and have a wonderful weekend

Jul 18, 2025 -

louisallen127 responded

It's a small thing on my part compared to the superior quality received by me from your staff. Thank you all so kindly and wishing you the best always!!!

July 15, 2025

Doug is always a pleasure to work with. He and the master mechanics work together to provide the best service solution for my vehicles in as short a time as possible. More

by jgmac68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

Longo Toyota of Prosper responded

We're delighted to read of the caring attention provided by Doug @ Longo Toyota of Prosper, we're humbled to have been selected to handle your auto care needs. Make it a great day and please hurry back

July 02, 2025

Fantastic dealership and customer service. Lawrence is very thorough and helpful. I've worked with him more than once, and all have been positive experiences. More

by FriscoMom
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your kind words and for taking the time to share your experience. We're grateful for your continued trust in us, and it's wonderful to hear that Lawrence has been consistently helpful and thorough. We truly value your support and look forward to serving you again in the future. Happy 4th of July- Team Longo!

July 01, 2025

Kenneth Janes is the Bonb! He always takes great care of our entire family at the Highest level! More

by tedj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater and we're humbled to serve you and your auto care needs. Team Longo

June 26, 2025

I'm very happy with the service provided at Longo! Carlos Lopez is the best sales person there and Seth Clay the best Service Adviser ever! Both are very nice, know a lot, take into consideration my b More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Longo Toyota of Prosper responded

We’re so glad to hear about your positive experience with Carlos and Seth. They go above and beyond to ensure every detail is taken care of, and it’s great to know they’ve earned your trust. We appreciate you sharing your feedback and are happy to have them as part of the team. We look forward to continuing to serve you and your car!

June 24, 2025

Cameron is always a pleasure to work with. Friendly and courteous all the time. I recommend him to all my friends. More

by Sparetimetoys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Cameron, he's truly a valued part of our team. It's always great to hear that his friendliness and professionalism leave a lasting impression. We appreciate your recommendation and look forward to serving you again soon! Team Longo

June 22, 2025

Kenneth James, Cameron and Seth are friendly courteous and respectful. They represent an extraordinary Team which is managed by Daniel, David, Billy, Andrew and Preston. Each Team member makes it their m More

by Chris.harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preston Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Longo Toyota of Prosper responded

Thank you for your kind words and recognition of our team! We’re so proud to hear that Kenneth, Cameron, and Seth provided you with a friendly, courteous, and respectful experience. It’s also wonderful to see our management team acknowledged for their leadership and dedication. At Longo, our goal is always to provide exceptional service to every guest, and your feedback truly means a lot to all of us. Thank you again!

Jun 23, 2025 -

Chris.harry responded

Kenneth James, Cameron and Seth are Team Service Advisors. They work together and provide exceptional service. Daniel, David, Billy, Andrew, and Preston are part of the Management Team and are always willing to speak to guests about any concerns. Longo Toyota Of Prosper is the only dealership where I purchase a new Toyota or bring one for service. Thank you

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