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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
418 Reviews

418 Reviews of Longo Toyota of Prosper - Service Center

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June 17, 2022

Friendly courteous Advisors, in-depth analysis of issues , provides options and useful hints Competitive pricing More

by rafeeq abdul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 17, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you and please hurry back - Team Longo

June 16, 2022

Service department is absolutely outstanding. Service Advisor Doug Ranzer does a wonderful job. The best service department I’ve used. More

by Scott P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper for your servicing needs. Have a wonderful weekend and hurry back

June 14, 2022

Always prompt, courteous and do what they say! I would highly recommend them. I had terrible experience on a contracted service at another dealership and next time I came to Longo, they themselves More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 15, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're all very honored @ Longo Toyota of Prosper to handle your car care needs. Make it a great day and please hurry back

June 11, 2022

Excellent service. I have been using this location for years and never had any issues with pricing and service quality More

by smakda99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 13, 2022 -

Longo Toyota of Prosper responded

We're delighted to read of the ongoing care the team @ Longo Toyota of Prosper continue to provide. You are the most important part of our business and we never want you going anywhere else but Longo. Have a great rest of the week and hurry back

June 11, 2022

Can’t get to almost anyone in service. Transferred three times and never spoke to a service advisor. Had to chat online with someone who knew nothing and would have someone call me. No one More

by Csm4bama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wilmoth
Jun 15, 2022 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint via email to clarify your experience. Because of your feedback we will certainly be a better ran company. Doug Ranzer and the team understand your frustration when calling into our Svc Dept and were on hold and or could not get a hold of anyone. Thank you again for your time and understanding - Team Longo

June 11, 2022

The service experience is excellent. Great staff, great amenities. Very pleasant all the way around. More

by cindyhausmann48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
Jun 13, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater and we're honored to serve you @ Longo Toyota of Prosper Svc Dept.

June 09, 2022

I use this dealership because I like the service manager, Kenneth James. He is a true asset to this dealership. I believe he has a true interest in taking care of my Prius More

by Dorisward683
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Toyota of Prosper with your auto care needs. Hurry back

June 04, 2022

Service department is great. They are great to work with. Good experience with the service advisors. More

by J. Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Longo Toyota of Prosper responded

Thank you for being the most important part of our business and please hurry back - Team Longo

June 02, 2022

Cameron was polite, efficient and followed through on his commitments. They got me in when they said they would and got me out when they said they would. More

by Leonardsam1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
Jun 02, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo to handle your auto care needs. Make it a great day and hurry back

June 01, 2022

This is my first time at the dealership. They were reallly professional and handled my car service very well. I am completely satisfied. Thank you More

by NikkysBlossom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Longo Toyota of Prosper responded

Thank you for entrusting the team @ Longo Toyota of Prosper to handle your servicing needs. Make it a great day and hurry back

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