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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
418 Reviews
Call Service Center (469) 296-4553

418 Reviews of Longo Toyota of Prosper - Service Center

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February 09, 2025

I have being servicing for 3 years and service so far is great and good More

by .arun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawerence cadillo
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Feb 10, 2025 -

Longo Toyota of Prosper responded

That's awesome to hear! It sounds like you've found a dealership that really takes care of you and your truck over the years. Having consistent, good service for that long must be a relief. Team Longo

February 09, 2025

Doug has been the service advisor for all of our Toyota vehicles since he previously was with Pat Lobb Toyota. We followed him to Longo Toyota of Prosper even though it was farther from our residence due t More

by Jkschaumburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota of Prosper responded

It’s great that you’ve built such a strong relationship with Doug over the years! It’s clear he’s earned your trust with his excellent customer service and honesty. Following him to Longo Toyota of Prosper speaks volumes about how much you value his expertise. Having that kind of consistency with someone who knows your vehicles and treats you right makes all the difference!

February 08, 2025

I had Kenneth as my service advisor for the first time on Thursday 02/06. He did such a great job notifying me of any updates of my truck and I would be gladly to have him again for my next service maintenan More

by SantiagoNguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Longo Toyota of Prosper responded

That’s wonderful to hear! It sounds like Kenneth really made a positive impression with his communication and service. It’s always great when you find a service advisor who keeps you in the loop and makes the experience smooth. Longo Toyota of Prosper

January 17, 2025

15 words are not enough to write how bad their service department is and how they steal your money. check the google review for full explanation, https://maps.app.goo.gl/KmxjVUDJm5Tm5ozZ8 More

by Marcos Marcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Longo Toyota of Prosper responded

Our General Manager, Daniel Sanchez, has received your email and responded on Friday, January 17, 2025 and we appreciate you bringing this matter to our attention. He discussed your service visit with our Service Director, David Araujo, to address the incident. Please know if you have any further questions, our General Manager and or Service Director are here to listen and thank you for allowing us to extend our apology. Daniel Sanchez | D: 972.346.5801 David Araujo | D: 972.346.5861

January 16, 2025

I was so impressed with the customer at Longo Toyota, that I felt like I was at a Lexus dealership. Outstanding! Doug and team were awesome, thank you very much. More

by mabltr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience! We’re so glad to hear that your visit to Longo Toyota of Prosper was so impressive, and that Doug and the team made such a positive impact. We strive to provide the highest level of service, and it’s great to know that you felt like you were at a Lexus dealership. Make it a great day

January 10, 2025

They were really quick with my service and on time and always friendly. The office is always clean More

by mark_kokaram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We’re glad to hear that you had a quick and on-time service experience, and that our team was friendly. We also take pride in keeping our office clean for our customers. Please stay safe, it's cold in Texas - Team Longo Toyota of Prosper

December 28, 2024

Excellent dealership! 4Runner concern diagnosed and repaired. Thank you to the team for their help. More

by 4Runner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Offutt
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Dec 30, 2024 -

Longo Toyota of Prosper responded

Thank you for your great feedback! We're glad to hear that we could diagnose and repair your 4Runner concern. A special thanks for recognizing our team’s efforts in providing you with the help you needed. If you have any further questions or need assistance, don’t hesitate to reach out. We look forward to serving you again! Happy New Year - Team Longo

December 26, 2024

I took my truck in for service and they went out of their way to help make sure it was fixed. Great group. More

by Mark W. and Ty W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris - Shop foreman
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Dec 26, 2024 -

Longo Toyota of Prosper responded

Thank you so much for your kind DealerRater post! We're truly humbled by your feedback. It was our pleasure to serve you, and we're glad to hear that we were able to go the extra mile to ensure your truck was properly fixed. We truly appreciate your trust in our team, and we're grateful to have the opportunity to help. Team Longo Toyota of Prosper

December 20, 2024

Very professional, knowledgeable and helpful staff. Have had good experience with the dealership. Would cal out Seth’s name as he had helped me with last 2 services. More

by Ashish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience on DealerRater! We’re glad to hear that you’ve had a positive experience with our dealership and that our staff has been professional, knowledgeable, and helpful. We especially appreciate you recognizing Seth for his assistance with your last two services. Happy Holidays - Team Longo

December 20, 2024

I have been taking my car to Longo Toyota for maintenance service for 5 years. I work with Weston and he is always courteous and helpful. The mechanics due a great job, never any issues after the work has be More

by denise_turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that you’ve had such a positive experience with our team over the past 5 years. Weston and our entire service team work hard to provide the best possible service, and it’s wonderful to know that their efforts have made a difference for you. Team Longo

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