Longo Toyota of Prosper - Service Center

This was probably my 4th time to Longo, first 3 times were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might n were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might need an alignment. After an oil change, tire rotation, filter replacement and repair to the emergency brake, I was told that the vehicle could not be completely aligned due to 'seized lock nuts on the tie rod ends'. I was presented with an estimate over $2000 for a steering rack and inner and outer tie rod ends, as well as another $800 for a cooling system flush and differential, EFI injector, and transmission services. I'd indicated that I had the $800 in services done at 52,000 at another dealer, and had the receipts I could produce. Apparently, they could not tell by examining these items whether they were indeed needed. The service consultant, David Araujo, took me out to the garage where I spoke to the mechanic, who showed me the tie rod ends. Since I had another engagement, I told David I would have to schedule the steering work for another time. I paid for the alignment and other work completed and left....... A short time later, I decided to get a second opinion from an independent shop, and was promptly told that none of the $2800 work was needed, especially the steering work. They indicated that I was being 'ripped off'. For a modest labor fee, they loosened the seized lock nuts and I went to a local Firestone, where I paid for another alignment that was a complete success..... I was left wondering just how hard Longo tried to free up the seized lock nuts. I will not go back to Longo - I paid for an incomplete alignment, which I was fine with, but could have spent $2000+ unnecessarily. More

Did not provide requested information and still waiting for it. Car serviced but not cleaned, tire plates were out. Not happy with overall experience. Need to improve for it. Car serviced but not cleaned, tire plates were out. Not happy with overall experience. Need to improve More

Always a pleasant experience at this dealership. Kenneth takes an interest in my needs for service and the time it will take to complete the service. takes an interest in my needs for service and the time it will take to complete the service. More

Best dealer I have ever dealt with. Employees are Best dealer I have ever dealt with. Employees are friendly, efficient and knowledgeable. I would highly recommend this dealership to anyone wanting Best dealer I have ever dealt with. Employees are friendly, efficient and knowledgeable. I would highly recommend this dealership to anyone wanting to buy a Toyota or have an existing Toyota serviced. I would highly recommend Weston Wallace in the service department. More

As always, a very responsive service staff.Easy to As always, a very responsive service staff. Easy to communicate with updates via text. Always provided with a summary at end of service. De As always, a very responsive service staff. Easy to communicate with updates via text. Always provided with a summary at end of service. Definitely recommend!! More

Doug was courteous and handled my appointment to my satisfaction. Ordered parts for my recall and called to schedule the appointment at a time convenient for me satisfaction. Ordered parts for my recall and called to schedule the appointment at a time convenient for me More

I’ve been using your great dealership since it opened and its always been a great experience from arriving to driving home. David Araujo is simply the best! its always been a great experience from arriving to driving home. David Araujo is simply the best! More

Great service and really knowledgeable staff! So glad you are in Prosper now and Doug Ranzer in service is top notch! Doug is a consummate professional with exemplary work ethic and it shows! are in Prosper now and Doug Ranzer in service is top notch! Doug is a consummate professional with exemplary work ethic and it shows! More

Great service and friendly staff. Maintenance on the vehicle was fast and they even offered to pick up and drop me off via Uber. Great overall experience. vehicle was fast and they even offered to pick up and drop me off via Uber. Great overall experience. More

Every point of contact at Longo Toyota from check in, review of service reports, to getting the job done was handled professionally. I'm extremely satisfied. review of service reports, to getting the job done was handled professionally. I'm extremely satisfied. More