Longo Toyota of Prosper - Service Center

Battery warranty I bought my RAV4 new in 2015 and had to have my battery replaced in 2017 which was covered with my warranty. Now Less than 2 years later it is bad ag I bought my RAV4 new in 2015 and had to have my battery replaced in 2017 which was covered with my warranty. Now Less than 2 years later it is bad again they said it had a bad cell in it and had to be replaced and said not covered under warranty even though just had it replaced. Why do even have 84 months warranty on front of battery very deceptive. I think your batteries are defective. More

Thankful I am thankful that they Warrantee it out my NAV radio system even though I was a little couple hundred miles over the warranty. And addressed my other I am thankful that they Warrantee it out my NAV radio system even though I was a little couple hundred miles over the warranty. And addressed my other issue More

Longo Toyota Service Great quick service and done on time! It was supposed to take three hours for the recall but was done in two. Mike was very friendly! Great quick service and done on time! It was supposed to take three hours for the recall but was done in two. Mike was very friendly! More

Oil change Good rep and oil change experience with a service coupon! Wait was about an hour so not bad. Coffee machine was out of order and donuts were out so t Good rep and oil change experience with a service coupon! Wait was about an hour so not bad. Coffee machine was out of order and donuts were out so that was a bummer in the morning :-/. More

mud flap repaire The mud flap on the rear driver's side was broken and they took the Rav4 back to the service area and repaired it quickly. I was unsure if they would The mud flap on the rear driver's side was broken and they took the Rav4 back to the service area and repaired it quickly. I was unsure if they would believe me when I told them it was done prior to me taking ownership of the car, but Mike took care of it with no charge. This let me know that I chose the right dealership to buy our new car! I will be buying a new Tacoma in the next month, and I will be buying from Longo. I appreciate them for trusting my word! More

Great Friendly Service My experience today with Longo Toyota was top notch! I’ve never received such friendly and professional service from a dealer in this manner. Being in My experience today with Longo Toyota was top notch! I’ve never received such friendly and professional service from a dealer in this manner. Being in a pinch, I was able to be assisted close to closing. The service department is outstanding in their ability to please the customer. Also the parts department was outstanding in their service from Mark and Danny. Went above and beyond to ensure my parts needs were met. More

Doug always provide great service. Doug always helpful when it come to the service. I always looked for him. I know him from Toyota in Mckinney. But I don’t see him Mckinney anymore and Doug always helpful when it come to the service. I always looked for him. I know him from Toyota in Mckinney. But I don’t see him Mckinney anymore and they told me he went to proper which close to my which is good for me. You have assets in the company so you better take care of him. More

Francisco Jimenez provided excellent customer service. This was my first time at Longo Toyota. Francisco was very knowledgeable and provided wonderful service. I plan to ask for him at my next scheduled This was my first time at Longo Toyota. Francisco was very knowledgeable and provided wonderful service. I plan to ask for him at my next scheduled service. More

Great Service We had our 2010 Toyota Venza serviced for its 30,000 miles checkup. Doug went over all services that was done for the 30,000 mile checkup. We had our 2010 Toyota Venza serviced for its 30,000 miles checkup. Doug went over all services that was done for the 30,000 mile checkup. More

Service This was the first time that I took my car here for service. The service was done quickly, the employees were friendly and the facility was clean. This was the first time that I took my car here for service. The service was done quickly, the employees were friendly and the facility was clean. More