Longo Toyota of Prosper - Service Center

On 10-15-2024 I had work performed on my 2000 4 Dr Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Techs at all Toyotas Dealerships since owning my new Tundra, now 24+ years old and is in excellent condition Mechanically, Cosmetically Interior & Exterior of Body, and Engine. I always repair anything needed as it occurs. Love this Trunk, first and best Tundra ever built by Toyota. Very Durable and Reliable because of people at Longo Toyota that care for it like a baby. I have seen 3 Toyota Dealerships in the life of my Tundra truck, one in North Carolina where I purchased this Truck, and 2 in Texas since October 2013. All 3 Toyota Dealerships were very good but the best of those Dealerships that has excelled without question, LONGO TOYOTA OF PROSPER TEXAS and it’s due to the highest of Integrity, honesty, knowledge and experience of all employees straight across all different segments of their Department Management Directors. The leadership and respect on how they treat Customers all flows downward! I have had close contact with two of those Department Heads at Longo but my main one of course is Billy Stewart, Manager of all Garage Techs and work performed on Vehicles. He hires employees according to his own high work ethic standards. He aligns me with those same Employees with High Work Ethic Standards, such as my highly qualified Certified Toyota Service Rep Kenneth James, my highly qualified competent and efficient Super Quality Champion Certified Master Tech Josh Astetter, who knows everything about my Tundra and how to repair anything needed. Just completed on this trip: Inspection for 2024-2025, Oil Change, Topped all Fluids, did Multipoint Inspection, replaced a recent LR Axle Seal that was faulty (honored at no cost) and let me know any repairs on horizon that might be seen (in few months I will Replace my LT & RT Front Arm Bushings from Age of Tundra are starting to Crack) to keep me confident when traveling anywhere in USA without worry. I do not worry about breakdowns on trips because this Garage and Techs are phenomenal. Billy Stewart is an extra layer of protection as he oversees all work by my Toyota Certified Customer Service Rep and my Toyota Quality Champion Certified Master Tech with all 3 functioning on the same wave length of SUPER HIGH INTEGRITY AND HONESTY WITH THE BEST OF KNOWLEDGE AND EXPERIENCE. I HIGHLY RECOMMEND LONGO TOYOTA FOR SERVICING YOUR TOYOTA. THEIR BUSINESS IS GROWING BY LEAPS & BOUNDS DUE TO THEIR INTEGRITY, HONESTY AND EXPERIENCED KNOWLEDGE IN RESPONDING TO CUSTOMERS; IT IS THE CREAM OF THE CROP OF EMPLOYEES! THE EMPLOYEES PASS THIS TRAINING AND LEADERSHIP ON TO THE CUSTOMERS! THANKS LONGO TOYOTA OF PROSPER TEXAS!!! More

Longo Toyota of Prosper has an excellent service department and service advisors, in particular our advisor Cameron Knott. Making appointments, checking in, communications about progress and recomm department and service advisors, in particular our advisor Cameron Knott. Making appointments, checking in, communications about progress and recommendations, to completion - are extremely easy and efficient. I highly recommend this company’s service department. More

I just walked in for the service with out appointment, still they took the car for service and dealership provided drop off and pick up services as well as it took almost 4 hrs to complete the service. I still they took the car for service and dealership provided drop off and pick up services as well as it took almost 4 hrs to complete the service. I appreciate the staff for prompt service. I recommend this place for any kind of services. More

Excelente customer service, clear advice, reliable technicians, fast and sure service. Thank also good coffee technicians, fast and sure service. Thank also good coffee More

I am very happy with their services all time. Their service advisors I met are very helpful. They help me all. Their service advisors I met are very helpful. They help me all. More

Outstanding commitment to their Customers! I worked with Cameron Knott and he was absolutely amazing! He stayed in contact and my car was completed on time. I worked with Cameron Knott and he was absolutely amazing! He stayed in contact and my car was completed on time. More

Very professional, and clear about the process. The service department was very clean and comfortable. Staff very friendly. The service department was very clean and comfortable. Staff very friendly. More

Very professional; Committed to great customer service. Easy to work with; kept me informed regarding the progress on my vehicle. Easy to work with; kept me informed regarding the progress on my vehicle. More

Good service. Everytime they I knn no ow they sprinkle it and clean the car from outside this was not Everytime they I knn no ow they sprinkle it and clean the car from outside this was not More

I recently had the pleasure of working with Kenneth James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, efficient, and proactive, ensuring everything went smoothly. His deep knowledge and expertise were evident at every step, making the entire process stress-free. The technicians who worked on my car did an outstanding job as well. The car looks pristine, and their attention to detail is truly impressive. It’s clear they take pride in their work. I highly recommend Kenneth and the entire team for their exceptional service. Thank you all for your dedication and professionalism! Longo Toyota of Prosper is the best dealership I ever been!! More