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Longo Toyota - Service Center

El Monte, CA

4.7
1,232 Reviews

1,232 Reviews of Longo Toyota - Service Center

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October 08, 2021

I came in for a complimentary oil change. I had an appointment to speed things up. I came in 30 minutes early to be safe. I waited 2 1/2 hours. If it wasn’t free, I wouldn’t have done it. More

by allhwy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Oct 08, 2021 -

Longo Toyota responded

We appreciate you sharing your viewpoint on DealerRater and our Svc Mgmt team, including Danny Guerrero are working diligently on reducing wait times for our guest. Have a safe weekend and thank you again, for your feedback - Team Longo

October 07, 2021

Excellent service, good customer service and communication. My vehicle was fixed in a very timely manner. Thank you. More

by Peterzendejas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your visit to Longo Toyota. We're happy to know that Alex took great care of you during your visit. Have a wonderful rest of the week and hurry back - Team Longo

October 07, 2021

Great dealership! Great Service and support. Very professional and helpful. I have leased two cars from here. The entire team is great! More

by jamesmcpartlan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Oct 07, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater and we're honored to serve you - Team Longo

October 05, 2021

Excellently follow thru with my repairs. Would recommend them to my friends and family for any future services. More

by Peteragalicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Longo Toyota responded

Thank you for taking the time to post your feedback on DealerRater. We're so delighted to read of the caring attention provided to you. We're always here for your care care needs. Make sure to call us if you have any questions.

October 04, 2021

Waited 30 mins to get my car after checking out. Left with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their More

by QCg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Herrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Longo Toyota responded

We wanted to send you our sincere apology for your less than satisfactory visit. Thank you for your your posting and sharing your viewpoint, we will be a better ran company. Have a wonderful day and know we're always here to listen. Laura Montes, Guest Relations Supervisor

October 04, 2021

Always a really good experience when I go to this dealership never a problem. Customer service is really great there. More

by Carlosleonjr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
Oct 05, 2021 -

Longo Toyota responded

Thank you for the 5 STAR DealerRater review. We're honored to serve you - Team Longo

October 01, 2021

The Labor is so expensive. The Service took almost 6 The Labor is so expensive. The Service took almost 6 Hours. I told the advisor about my coupons earlier but, He forgot to apply when checking out. More

by pcarrion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Leyva
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Longo Toyota responded

We're sorry to read of the dissatisfaction you have about your visit to our dealership. Because your voice and experience is important to us our Service Manager, Matthew Menendez will be in contact with you shortly. If for whatever reason, he's unable to reach you, please feel free to contact him at: D: (626) 652-3614 E: Matthew.Menendez@LongoToyota.com Thank you for sharing your viewpoint on DealerRater.

September 30, 2021

Every time I go to Toyota dealer and I always have a good service and I am very pleased More

by fronglien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and for entrusting the team @ Longo Toyota with your servicing needs. Have a great weekend and hurry back - Team Longo

September 29, 2021

Totally satisfied with the excellent service provided to me and happy with the friendly and accommodating service rep. Noli Evangelista. More

by Aris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

I want to say a huge thank you to Kayla and Denny for helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! More

by mikhailtabrisovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny, Kayla Santos
Sep 29, 2021 -

mikhailtabrisovich responded

I want to say a huge thank you to Kayla and Denny for helping me figure out my car today. I was in different dealerships and no one could help me with my problem. the guys are very friendly and funny! I have been living in America for 5 years and have never met such wonderful staff! they really want to help you and sort out the problem, not to say we don’t do it, sorry!

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