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Longo Toyota - Service Center

El Monte, CA

4.7
1,244 Reviews

1,244 Reviews of Longo Toyota - Service Center

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August 30, 2021

Longo’s service is Impeccable. They do a fantastic job every time I go there.Greatly appreciate their Commitment to detail.Will be repeat customer. More

by JRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Cabrera-Tellez
Aug 30, 2021 -

Longo Toyota responded

Thank you for this wonderful posting on DealerRater and boy did it ever make us smile @ Longo Toyota. We know you have many choices when selecting a servicing dealer and we're honored to serve you. Team Longo

Aug 30, 2021 -

JRA responded

Thank you again. Jesus Chacara did a great job as usual. We had two cars serviced that day and he was able to expedite them quickly. You have a great team there at Largo Toyota and I do you recommend your dealership to those who are looking for a new vehicle. It was also a pleasure to meet Jenny that day. She started out our initial service request but handed it over what she saw that appointment was with JJ. Great team player and great teamwork to get our vehicles out on time.

August 26, 2021

Good efficient service.Nice polite staff clean environment. Love being able to eat and get Starbucks . More

by Dianluna70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you and please hurry back - Team Longo

August 25, 2021

Longo service rep did not follow my advise to check on parts order before signing in Parts order wrong rim and email me that all parts were in and correct wasted 4 1/2 did not leave satisfied. Oh yes d More

by danielrami09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Aug 27, 2021 -

Longo Toyota responded

From all of us @ Longo, we would like to extend our sincere apology for any inconvenience your visit both at our front parts counter and service may have caused. Because your experience is important to Service Manager, Matthew Menendez tried reaching you and was unsuccessful. At your convenience, please feel free to contact him at; D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

August 24, 2021

Excellent services, Friendly , on time as promise Excellent services, Friendly , on time as promise scheduled to be done More

by mitakisun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley Torres
Aug 25, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Make it a great day and hurry back - Team Longo

August 24, 2021

Best dealership by far. I have purchased 9 cars here and am very satisfied with all of their services and personnel, especially Kayla Santos, Cassey Casteneda, and all the service department, including all More

by tzimmer1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kary Loefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Santos
Aug 25, 2021 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota | Lexus - THANK YOU for entrusting the team to handle all your car care needs. Make it a great day and THANK YOU, again for being the most important part of our business. Team Longo

Aug 25, 2021 -

tzimmer1234 responded

It is always a pleasure to visit Longo Toyota.

August 23, 2021

Was impressed as to how well the process is for having the car serviced. The free cup of coffee from Starbucks was a nice extra touch. More

by MEL PEREZ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
Aug 23, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about your visit to Longo Toyota - We are delighted Jenny Cabrera took wonderful care of you, we're honored to serve you - Team Longo

August 23, 2021

I was very lucky to get Alex Ayala he went above and beyond. To get my car fixed he got it done with in less then 3 hours. You guys have my business in the future. Thank you again Alex for all your help More

by Jessicamgarcia1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Longo Toyota responded

THANK YOU* for the 5-STAR DealerRater review and the shout out to our team member, Alex Ayala. It is great to read you had an excellent experience with the team at Longo Toyota. Enjoy your week, hurry back - Team Longo

August 21, 2021

Staff and personnel are polite and professional. Please continue to provide good works ! More

by jimmy.amoyo23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Longo Toyota responded

Thank you for your 4 Star DealerRater review. We're honored to serve you with your vehicle needs - Team Longo

August 17, 2021

LONGO Toyota seems to have landed a good employee. Noli has excellent customer service and has a no pressure approach. He attends to his customers promptly and with patience. More

by Benjamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Longo Toyota responded

Thank you Benjamin for being the most important part of our business and delighted to read of the caring attention provided by Noli. Make it a great day and hurry back - Team Longo

August 16, 2021

Great service... advisor informed me every step of the way!! Will def bring my car back for service. Thank you for great service as always!! More

by Blim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Aug 16, 2021 -

Longo Toyota responded

Thank you for taking the time to post on DealerRater about your visit to Longo Toyota | Daniel Lopez. We never want you going anywhere else but Longo for your servicing needs. Make it a great day & hurry back -Team Longo

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