Longo Toyota - Service Center

Ethan Su was extremely knowledgeable and courteous.He Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed t Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed the problem sooner than I could have even expected and did a perfect job. I recommend Longo Toyota! More

first time having service done at this deaership and was impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the am impressed with the efficiency and procedure from check in to check out. definately gets you in and out as quick as possible especially knowing the amount of cars they take in for service each day. More

Waiting 5 hours for tire rotation service is ridiculous. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. Not happy with Kayla. She was not good. No update for entire I was waiting. No effort to help find discounts. More

I took my car in for routine oil service and it was poor handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up w handling. The service representative did Not have clear expectations. Didn’t explain that I had to pay more over the coupon price. Didn’t follow up with my question as to price if mobile service. Also upsell on filter on less than 20k mileage. To top it off.. my door has grease marks from the technician. This place is lacking its superior service and handling dice covid. I guess their are penny pinching and upselling things to make up for the sales depreciation. Penske management needs to review and fix before it gets worse. More

Great service and excellent quality work. I was kept informed on the progress of the service by Teddy . informed on the progress of the service by Teddy . More

Joseph was helpful & attentive will request him again for next service. I like that my service was done quickly .. next service. I like that my service was done quickly .. More

Arrived at the dealership for scheduled maintenance. I had no appointment but I decided to go since today is my day off of work. I was checked in right away and was taken care of rather quickly because I had no appointment but I decided to go since today is my day off of work. I was checked in right away and was taken care of rather quickly because I only had like a 2 1/2 hour wait allowing me the rest of the day to run my errands. That is great customer service! More

Checking in at the time of my service appointment was quick, and the service was completed quickly and efficiently. Delivery of my finished vehicle was professional and pleasant. quick, and the service was completed quickly and efficiently. Delivery of my finished vehicle was professional and pleasant. More

My experience today was ok. I was very disappointed to have to wait 30 minutes just to check in my car with 7:30am appointment. Only 2 service advisors checking in customers. The Toyota care was promised have to wait 30 minutes just to check in my car with 7:30am appointment. Only 2 service advisors checking in customers. The Toyota care was promised on time but I did another service & that took 1 1/2 to do. I left Longo today after 11am. More