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Longo Toyota - Service Center

El Monte, CA

4.7
1,242 Reviews

1,242 Reviews of Longo Toyota - Service Center

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August 11, 2021

Super courteous staff; work on the car was good; clientele, however, were unsafe regarding masks with no enforcement. Didn’t feel safe in the pandemic times we are in. More

by pobrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Aug 12, 2021 -

Longo Toyota responded

We appreciate your efforts in recognizing one of our team members, Alberto and honored to be selected to handle your car care needs. Make it a great day and hurry back - Team Longo

August 11, 2021

Friendly staff that makes my visit and myself feel very special. Helpful and always treats people with respect. More

by Madkel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Longo Toyota responded

Thank you for your kind posting on DealerRater about your visit to Longo Toyota and with one of our team members, Sebastian. We know you have many choices when selecting a servicing dealer and honored you've chosen Longo | Sebastian. Please stay safe and hurry back - Team Longo

August 10, 2021

Service associate Nolie was great. But no more free car wash. Instead I was given a coupon to redeem for a very small cup of coffee instead. More

by Bkwdda7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

We certainly appreciate you sharing your viewpoint on DealerRater and didn't know if Noli or the team explained why we stopped doing car washes. To get through this emergency — and help address the bigger, long-term issue of water conservation — we all need to pitch in during this drought period, we so often experience, throughout California. At Longo we want to do our part to help California and again, appreciate your patience with our decision. Have a great rest of the week - Team Longo

August 10, 2021

Had yet another awesome oil change maintenence check experience with Noli and his team in the service department. Definitely returning for all future maintenence needs. More

by Cj Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and honored to serve you. Make it a great day and we will see you in another 5K miles or 6M in service. Team Longo

August 09, 2021

For this visit Albert was helping me out. He was very patient with me. And he provided one of the best customer service experiences I’ve had anywhere. I’m not very trusty with vehicles. I’ve had a long h More

by romanempire12002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and delighted to read of the caring attention provided by Albert. Have a great rest of the week, and hurry back - Team Longo

August 03, 2021

The team was polite and made recommendations and they were done . I have been with Longo for over 20 years . Buying 3 cars and trusting them with repairs More

by esiegris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Reano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Banos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Longo Toyota responded

From all of us @ Longo Toyota - we're honored to serve you and thankful for all the years of loyalty you've had with our company. Here's to many many more years and please enjoy what you drive. Team Longo

August 03, 2021

I BOUGHT MY FIRST NEW CAR HERE IN 1979, IT WAS A TOYOTA COROLLA 1980. I USED UNTIL 2010. I LOVE LONGO TOYOTA. SEBASTIAN HELPED AT THE DEALERS TODAY, HE WAS EXTREMELY CURTIOUS AND HELPFUL. THANK YOU. More

by Linda56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Longo Toyota responded

Congratulations Linda on getting your well-deserved vehicle after so many years and purchasing is @ Longo Toyota, we're honored to serve you. Team Longo

August 01, 2021

Professional and courteous. Appreciate it for providing updates on the service and providing complimentary shuttle that’s very helpful. Thank you for making the process went smoothly. More

by Vonny J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos, Alberto Mariscal
August 01, 2021

EXCELLENT SERVICE BY ADVISOR EVANGELISTAHe provided EXCELLENT SERVICE BY ADVISOR EVANGELISTA He provided clear expectations of my wait time and was friendly and courteous, car was ready when promised, More

by AntonioP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2021 -

AntonioP responded

Excellent Service

July 25, 2021

This guy does not know how to keep customers inform of when the service is complete. He ignores customer. He is impatient in dealing with people. I would not want to deal with him again. More

by Tsusu7788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Longo Toyota responded

Good Morning Tsusu7788 We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of this platform, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

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