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Longo Toyota - Service Center

El Monte, CA

4.7
1,227 Reviews

1,227 Reviews of Longo Toyota - Service Center

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July 16, 2021

I needed to get my rav4 in today to make sure it was ready for the drive to Las Vegas on Sunday to see a friend that is on hospice. They had no appointments until tues but Johan was kind enough to work More

by Jeannette.pridham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan ramirez
Jul 19, 2021 -

Longo Toyota responded

It is great to read you were able to get in to service and be assisted by Johan. Thank you for entrusting us with your car needs, we are glad you were able to drive to Las Vegas safely to see your friend.

Jul 25, 2021 -

Jeannette.pridham responded

Headed home from Las Vegas tomorrow, Monday July 26. So glad the brakes and tires are in top shape because it has been over 100 degrees and tomorrow on my drive home rain is predicted. Thank you for taking such good care of my car.... and me.

July 10, 2021

This dealer offers customers many convenient ways to get your vehicle serviced. My car was picked up and delivered to my home. I will use this service again. More

by gocriss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Longo Toyota responded

Happy Monday and thank you for the shout out on DealerRater. We know you have many choices when selecting a servicing dealer and honored you've chosen Longo to handle your car care needs. Hurry back - Team Longo

July 09, 2021

I have always received great service from my service advisor Eric Cheng. He gets me in & out in an hour or an hour & a half. The expectations are clear, precise & he communicates very well. Considering More

by Albertpark855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota & Eric Chung with your servicing needs and we certainly do appreciate, your time and efforts in recognizing Eric. Have a great weekend and hurry back - Team Longo

July 07, 2021

Good service. Efficient. Good waiting area positing people. Nice amenities while waiting. Have and will continue to be a customer and recommend to others as I have in the past More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Longo Toyota responded

Thank you for the shout out on DR about your service visit to Longo Toyota. I will certainly make sure to send a copy of this review over to Eric, I know it's going to make his day - Team Longo

July 04, 2021

When you don’t have an appointment they make you wait a long time even when apt line is empty. More

by Herbertgutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Good Morning Mr. Gutierrez, we're sorry to read of the dissatisfaction your had while visiting our service center. As you can imagine, being a high volume dealership both in Svc & Sls, or a highly sought after restaurant and or doctor's office, appointments are encouraged although not necessary. We do our best to serve our guests in a timely manner and apologize if your unexpected visit was delayed. We appreciate you sharing your viewpoint.

July 04, 2021

I think Toyota care package is good deal. Check-in process is easy. Plenty of waiting area for customers and it's clean with amenities. More

by Happy June
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you Happy June for your trust in our dealership - Hurry back - Team Longo

July 03, 2021

Extremely easy process in and out of service in timely manner . Comfortable waiting area and Starbucks . Love the service and everyone makes you feel like a v.I.p. More

by Pawbdog1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and hurry back

June 30, 2021

Customer service are friendly, the repairs are good and done on time, I like Longo, they call me make sure I know about my car have a safety recall, and set up the appointment for the repair. More

by raylaw6668
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your service visit with Longo Toyota and appreciate your efforts, in recognizing one of our team members, Mandi. She's certainly one of the many reasons why Longo is Longo - Have a safe holiday weekend - Team Longo

June 30, 2021

Matthew Menendez is awesome! He was very professional, courteous, and expedited my process. I travel 50 plus miles and always end up back at Longo Toyota because of the exceptional service that I receive More

by ctaksas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Longo Toyota responded

Thank you so much for entrusting Longo Toyota and driving the miles you do to come and see us. We're honored to serve you. Have a wonderful & safe holiday weekend and hurry back - Team Longo

Jun 30, 2021 -

ctaksas responded

Good service in these times is far and few! Your welcome. God Bless and be safe. Taksas.

June 29, 2021

This was a longstanding issue and I am really impressed and thankful of how your guest relations supervisor Laura Montes resolved the issue. Thanks, Laura! More

by Pererapeter
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Montes
Jun 30, 2021 -

Longo Toyota responded

We're delighted to read of the caring attention you received by one of our team members, Laura Montes and couldn't agree with you more about her efforts & dedication in assisting our guests. Make it a great day - Team Longo

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