Longo Toyota - Service Center

Service was great...I really like the shuttle service. Joanne was very nice and helpful! She does a great job with keeping the customers happy. I wish they still gave out free movie tickets, I really like Joanne was very nice and helpful! She does a great job with keeping the customers happy. I wish they still gave out free movie tickets, I really liked that perk at Longo. I trust Longo for great service. More

It happened again. Since my last review, history has had a chance to repeat itself. You'd think I'd have learned, wouldn't you? Here's the background I previously reported: Over twenty years of p a chance to repeat itself. You'd think I'd have learned, wouldn't you? Here's the background I previously reported: Over twenty years of positive experience with Longo translates into a lot of whys. I bought my new Celica from Longo in 1989 and drove it for 14 years before retiring it and buying a Rav4 (Fred Williams) and have been driving it for 7 years and continuing.... That's a lot of great Customer Service that keeps me coming back, especially since I live on the West Side of LA but drive to Longo in El Monte. Mainly, it is because of Tom Ryan's long-term, outstanding help. I don't ever remember having any serious complaint about the work done under Tom's service team. On the contrary, Tom and his associates go out of their way to make sure everything is tip top with my car. In extraordinary times of financial stress, Tom helped me take care of maintenance issues one at a time. (I don't think regular car dealerships care that much about their customer's wallets.) While Tom takes care of the car, I get to to sit back, relax and enjoy Longo's accommodations which are over the top, extremely clean, friendly, serving Starbucks coffee, sometimes take you to a movie, etc. And when it's over, they even wash the car. There are two instances that were life-saving, and if it were not for Tom and his associates, great harm could have come to me. I was in an auto accident and had the body work done by a dealership in Santa Monica. Subsequently, I went to Longo for service and Tom found that the dealership failed to put a bolt back in somewhere in the front left wheel; he wrote this on the invoice. I presented the invoice to the dealership and, without question of fault, they refunded my money. On another occasion, I had my brakes repaired on the West Side and shortly thereafter I ended up at Longo with Tom telling me that the brakes were not in legal tolerance and my car was unsafe to drive. Again, he documented everything on the invoice. And, there was the time when I did have an oil change on the West Side, and even that got screwed up at another Toyota dealership. They told me that I couldn't take my car out because it was leaking too much oil! To their surprise, I called Tom hysterically and related the problem. In short, I took the car directly from there to Tom where he pronounced it healthy and not in need of any such repair. Another reason for five stars: Short of an oil change, I don't handle car problems very well. As a matter of fact, I don't handle them at all. I am the stereotype female who cannot tolerate any strange automobile noises. At the first sign of trouble, I'm ready to call Tom or 1.800.suicide prevention. Tom understands this. Over the years, I have come to trust him unequivocally and he, his associates and Longo have continuously earned all 5's (or the top numbers) in the surveys sent to me. It is with pleasure that I have the opportunity to do so again." AND HERE IT IS AGAIN! History repeating itself: You would think someone in busy service station in Marina Del Rey would know how to change a rear taillight and front left-hand signal light. Not. The the rear light bulb was replaced okay (I thought), but then the service tech and manager came out and asked me if my Rav4 had ever been in an accident. I said, NO. They said YES. And then they informed me that it was impossible to change the bulb because the housing was too fractured by a prior accident to replace it! I took the car home. I was so depressed I didn't even call Tom. Then, I was too embarrassed to call Tom. I thought I was doomed to have to stick my arm out of the car window every time I wanted to make a left turn for the rest of my life! Oh, and then one evening shortly after they replaced the rear bulb, a hysterically waiving and shouting fellow motorist approached me in my car yelling, "Hey, Lady, you don't have any any #*$% rear lights. Now, where do you think they went? I had no answers. It was time to decide - either call Tom or risk great bodily harm to self and/or others. I didn't want him to know that I hadn't learned my lesson(s) well. I said to God, "It was only a light bulb, a frick'in light bulb, couldn't they have changed just a frick'ng light bulb w/o screwing up?" Obviously, the answer was, "No." So, I called Tom, drove to Longo, he knelt down in front of the car, tighten something, and said, It's fixed." Later he told me the rear lights had been shorted out, and he fixed that, too. I hope this is the last time I have to learn not just anybody can change a light bulb.....GB More

There are many Toyota dealers out there but NONE like Longo. What I appreciate the most is the honesty of the their employees whether it be price, time of completion or plain old necessity of items that Longo. What I appreciate the most is the honesty of the their employees whether it be price, time of completion or plain old necessity of items that need replacement or not: Than you for your HONESTY, it's refreshing. I like bringing my kids to Longo because the facility accommodates for that, "Thank You Joanne, your the greatest." I love catching up on work because again you facility accommodates for that with free wi-fi, "Thank you again." Longo, you've earned the title of the #1 Toyota dealer! More

I have bought two new cars here, '01 Corolla and "06 Matrix. Got good deals on both and both are running well. Outstanding service for sales and repairs. Cars are finished at time promised and outstandi Matrix. Got good deals on both and both are running well. Outstanding service for sales and repairs. Cars are finished at time promised and outstanding quality of work for repairs. Great dealership! More

Although service price is higher, they will accept all competitor coupons which is great. I have come in several times and Paul LeBlanc has been very helpful. I met Joanne Hamilton today and she was ver competitor coupons which is great. I have come in several times and Paul LeBlanc has been very helpful. I met Joanne Hamilton today and she was very accomodating to my kids who are visiting Longo for the first time as I wait for my car. More

I had my vehicle and my daughter's vehicles recently serviced. I am so pleased with your staff, specifically Frank Lorusso, Joanne (guest relations) and my mechanic, Mariano. There are many places one c serviced. I am so pleased with your staff, specifically Frank Lorusso, Joanne (guest relations) and my mechanic, Mariano. There are many places one can choose to service their vehicle but I must say, I would NEVER trust anyone else. Longo has been my dealership for sales and services since my first purchase in 1999 (my salesman at the time was Godwin, who I understand works in the department where documents are signed at the time of purchase). Frank Lorusso is an excellent service-manager. He is honest, informative and extremely professional. Joanne (guest relations) is a delight. She is always friendly, helpful and always wears a smile. As for Mariano, what can I say? I was proud to learn that he was sent to meet Mr. Toyota in Japan. I understood that he passed various tests and with zero error (against 15,000 other technicians). With a record like that, why would I ever allow someone else to work on our vehicles? Again, thank you for employing such fine individuals. Believe me when I say, they are true assets to the Longo Family! More

The people at Longo Toyota are super nice and they take care of my car. I bought my car here, they were the only ones in the area that did not try to rip me off. Doing maintenance here is a breeze, so I am care of my car. I bought my car here, they were the only ones in the area that did not try to rip me off. Doing maintenance here is a breeze, so I am sure that this is the best Toyota place in Southern California. More

Tom Ryan is the best. Whenever I need help with ANYTHING I know just who to go to. He is the most friendly and helpful person I have ever come across. I would recommend everyone to go to him as I know he wo I know just who to go to. He is the most friendly and helpful person I have ever come across. I would recommend everyone to go to him as I know he would get the job done, and not just done but beyond what needed it be. More

ALBERT LOPEZ AT THE CASHIER, MATHEW IN THE SERVICE DEPARTMENT AND JOANNE AT THE GUEST RELATIONS DESK WERE VERY PROFESSIONAL AND FIENDLY. OUTSTANDING CUSTOMER SERVICE SKILLS THIS WILL MAKE ME WANT TO A DEPARTMENT AND JOANNE AT THE GUEST RELATIONS DESK WERE VERY PROFESSIONAL AND FIENDLY. OUTSTANDING CUSTOMER SERVICE SKILLS THIS WILL MAKE ME WANT TO ALWAYS GO BACK TO YOUR PLACE. CONGRATULATIONS YOU HAVE AN EXCELLENT TEAM. More

I just want to say THANK YOU for the good service I always get when I bring my car for service. The employees are exelent especialy ANTHONY BLACKBURN. Keep the good work. I leave far and I could go to always get when I bring my car for service. The employees are exelent especialy ANTHONY BLACKBURN. Keep the good work. I leave far and I could go to other delers in the area, but I love your services. More