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Longo Toyota - Service Center

El Monte, CA

4.7
1,233 Reviews

1,233 Reviews of Longo Toyota - Service Center

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September 08, 2023

Longo is my to go dealership whenever I purchase or service my vehicle, they have the best facilities and great staffs to service what you wants and needs. More

by jtyippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Longo Toyota responded

Thank you for all the trust you have in our company (Longo Toyota) and team. Have a wonderful weekend and hurry back

September 08, 2023

Terrible experience today at Longo. Brought my vehicle in for regular service. Vehicle came out with missing item and mirror pushed all the forward. Asked them for a no car wash due More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2023 -

Longo Toyota responded

We want to Thank You for speaking with Danny Guerrero, Service Supervisor regarding your experience. Please know if you have further questions you may contact me, Laura Montes Guest Relations supervisor at 626.580.6134. I am here to listen.

September 08, 2023

Once again, Longo Toyota Service has outperformed any dealership I've ever been to - ever. They answered all my questions when I got service and I am loving my Prius Prime. If you live anywhere in LA or More

by happydriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
Sep 08, 2023 -

Longo Toyota responded

Longo is loving your screen name "Happy Driver" and we couldn't agree with you more about the dedication and leadership Paul LeBlanc showcases each and everyday. Thank you for your kind posting and we're honored to serve you - Team Longo

August 31, 2023

The dealership is ok, however the time you take to service a car is awful. I waited 4 hours for my oil change. 4 hours I cannot get back. It did not used to be like this before. Very dissatisfied More

by Campos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Longo Toyota responded

Thank you for talking with our service manager, Matthew Menendez today (August 30,2023) about our shortcomings with delays.

August 30, 2023

Everything went good with my service on my Toyota Highlander and Johan Ramirez was very helpful and he explained to me , Thank you More

by cecylg2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Aug 30, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept. and happy knowing Johan and the team took wonderful care of you and your investment (car).

August 29, 2023

Being going for years. Always serviced with no worries. Great service advisors and customer service. More

by dmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johann Ramirez
Aug 29, 2023 -

Longo Toyota responded

Coming to Longo Toyota, we certainly strive for our guests to have peace-of-mind during each and every transaction of their visit. Make it a great day and we're honored to serve you.

August 26, 2023

Great experience in my fist car service. Noli Evangelista was very helpful, he got a free rental car for me, and he keep me inform about my car. Highly recommended. More

by vacg6556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Longo Toyota responded

We couldn't agree with you more about Noli @ Longo Toyota Svc Dept, he's certainly one of the many reasons why Longo is Longo and we're happy you were able to witness this during your visit. Make it a great day

August 25, 2023

I recommend 100% Longo Toyota dealership. Every time I bought cars I always go to Longo Toyota. More

by rkarnadi777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo

August 25, 2023

Excellent Service! Definitely will come back again and will refer everyone to get service at Longo Toyota! More

by HL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept

August 25, 2023

Toyota Longo the best dealer with serving your car and time framing was Super Job More

by cea1926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota and hurry back

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