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Longo Toyota - Service Center

El Monte, CA

4.7
1,230 Reviews

1,230 Reviews of Longo Toyota - Service Center

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June 07, 2022

It was friendly and no rush service. But wish waiting time was more shorter and quicker on oil change. More

by darkness_tenshi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and your comments have been shared with our Service Mgmt team. We're thankful you care enough about our company to help us improve our process and ultimately our guest overall experience. Make it a great day - Team Longo

June 05, 2022

This dealership is great. The staff are friendly and very helpful. I’ve been coming here to service my car for 4 years. More

by PMV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Jun 06, 2022 -

Longo Toyota responded

Welcome back PMV and from all of us @ Longo Toyota - We're honored to serve you and here's to many more years!

June 03, 2022

Dealership is top rated one stop for your car needs. Service ASMs are the best and make you worry free. Wendy V. Was great with providing the service and information I needed to make the right decision. More

by Kaushals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy Nava-Villagrana
Jun 06, 2022 -

Longo Toyota responded

What a great way to begin our week at Longo Toyota with such a kind posting - Thank you Kaushals for the shout out - Team Longo

June 03, 2022

Good customer service with clean waiting area. Vehicle service was completed in timely manner. Service advisor is knowledganle. More

by vicvelasq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs

June 03, 2022

Benjamin Zhou was my service advisor. Super hard working guy and updated me throughout the process.. he even followed up after I already picked up the car to see if I was happy with the More

by JPL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Longo Toyota responded

What a great way to begin our day @ Longo Toyota Svc Dept - Thank you JPL for the shout out on DealerRater and please know how honored we are to serve you.

June 03, 2022

Eric was great! He serviced my cars needs on time and above expectations. Thank You. More

by kaki15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

June 03, 2022

I always have a great time here. I like the lounge and staying outside with a coffee to do computer work. My wait time wasn’t as long as initially projected. More

by jasonwlo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Longo Toyota responded

We're honored to serve you and make sure you hurry back - Team Longo

June 02, 2022

Service technicians are very courteous and professionals. We have gone to longo to service our vehicles for that reason. More

by Hahu50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Luu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your auto care needs

June 02, 2022

Great dealership. my device advisor Teddy Chiu is always very helpful and explains all work that is being performed. More

by Cordloyola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Chiu
Jun 02, 2022 -

Longo Toyota responded

Thank you for the kind posting and we never want you going anywhere else but Longo Toyota. Make it a great day and hurry back

June 02, 2022

Took car in 7:45am-10:45am for oil change with an appt — oh the wait… More

by hkang9521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Jun 02, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about the time your service has taken. Your feedback has been shared with our Svc Mgmt team.

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